Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... See more
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Aidan at the MK branch of Richer Sounds has always been super helpful and trustworthy. This time he advised on a replacement turntable, plus with guidance as to how we might set it up and conne... See more
Company replied
Couldn't have wished for a better experience. Knowledgeable and friendly staff, great range of products and competitive pricing. I recently purchased a TV from them and won't be going anywhere else wh... See more
Company replied
Really happy with my experience buying my new Samsung TV from Richer Sounds. The phone service was excellent – the person I spoke to was friendly, helpful, and made everything really easy. I als... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
556 Elder Gate, MK9 1LR, Milton Keynes, United Kingdom
- 0333 900 0054
4.9
Excellent
2K reviews
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Good service for speaker demo
Guy who served us went out of his way to demonstrate speakers to the best of his ability, setting up what we wanted to listen to, including setting up a CD player so we could hear our own CDs.
Not so knowledgeable about sound of classical music - more used to modern popular music.
April 29, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for the feedback, and I'm glad to read overall the demo went well. I'll of course feedback the improvements that the colleague could have made, so that next time we can be better, and if you need any further help please do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Helpful team at Milton Keynes
Helpful team at the Milton Keynes branch above and beyond whatever you could get from Currys! With their assistance I ended up with exactly the right product.
May 4, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
Honest and not pushy service in store
Honest and not pushy service in store. Excellent product delivered on time without any issues so far thank you.
May 3, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very pleased with the purchase
Very pleased with the purchase of Samsung TV from Richer Sounds delivery was very prompt delivery guys were very helpful in putting it on its stand and taking away the old TV left the area clean and tidy- thank you.
April 29, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great price and great service.no need…
Great price and great service.no need to say anymore
April 24, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Customer experience
Knowledgeable staff
Speedy process
Quick delivery
Great prices
Extensive variety of products to choose from
April 30, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Good advice and service
Good advice and service. Delivered next day in promised timesslot.
April 30, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for taking the time to leave your feedback, it's great to read that you were happy with the service and that we delivered as promised. Should there have been anything we could have improved, and made your experience a 5 star one, we'd be glad to hear it so feel free to get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Friendly expert team
The knowledge and advice plus great friendly service from Richer Sounds experts.
April 29, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
Excellent service
Excellent service - product arrived next day as scheduled and it does the job perfectly.
April 29, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
Great service - as always
Great service - as always from the team at Milton Keynes. The prices are always good and the service from the team first class. Knowledgable, helpful and a pleasure to deal with
May 5, 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
My experence was greatwith the saff and…
My experence was greatwith the saff and i could not fault them
The product faults was not their problem and they did everything to try and get replacements refungds etc they went the extra mile if i require any furthur products i will go to them as i have purchesed products from in the pastwhich werr very good.
April 25, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your great feedback and for supporting local business.
Thank you richer sounds!
The team in the store were really helpful. Very knowledgeable on the tech I was looking for and answered all my questions
April 25, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Our whole experience was very good
Our whole experience was very good. We were never put under any pressure and our questions were always honestly answered.
As we had shopped there before, it was as expected.
Alan and Jayne Morris
April 22, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
Excellent product quality
I really appreciate the bargains sometines availabie from Richer Sounds, as well as the excellent quality of their products.
August 8, 2025
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Honest
Honest, helpful, and humble advise. Listened to my situation and advised well. Very happy with the service, thank you.
April 21, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Robert’s radio
Gilbert was very helpful and knowledgeable and help me choose the right colour for the Robert’s radio, although not in stock range me the next morning to say it had arrived excellent service
April 16, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Very happy with the service at the…
Very happy with the service at the branch. I will recommend any one to visit the branch.
April 19, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Visited the Milton Keynes branch and…
Visited the Milton Keynes branch and cannot fault the service! Knowledgeable staff who were very helpful and TV was delivered 48 hours later. Can't recommend this company enough! A pleasure to deal with.
April 19, 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic Service
Staff were great. Up to date with product info and able to advise and help me to connect my sound system to the new TV. Fantastic service.
April 12, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind review, we look forward to your next visit.
Staff very understanding and dealt…
Staff very understanding and dealt with matters relating to product returned promptly.
April 13, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
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