Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... See more
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Aidan at the MK branch of Richer Sounds has always been super helpful and trustworthy. This time he advised on a replacement turntable, plus with guidance as to how we might set it up and conne... See more
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Paddy, Tom and the whole team provided an excellent service in resolving my issues. Sadly, Sony did not provide the level of support I expected, but Richer Sounds went above and beyond to help resolve... See more
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Really happy with my experience buying my new Samsung TV from Richer Sounds. The phone service was excellent – the person I spoke to was friendly, helpful, and made everything really easy. I als... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
556 Elder Gate, MK9 1LR, Milton Keynes, United Kingdom
- 0333 900 0054
4.9
Excellent
2K reviews
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Visited the Milton Keynes branch and…
Visited the Milton Keynes branch and cannot fault the service! Knowledgeable staff who were very helpful and TV was delivered 48 hours later. Can't recommend this company enough! A pleasure to deal with.
April 19, 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic Service
Staff were great. Up to date with product info and able to advise and help me to connect my sound system to the new TV. Fantastic service.
April 12, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind review, we look forward to your next visit.
Staff very understanding and dealt…
Staff very understanding and dealt with matters relating to product returned promptly.
April 13, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
Helpful and knowledgeable in store…
Helpful and knowledgeable in store staff. Easy purchase.
Amazingly quick deliver of item not in stock, but DPD delivery not great. The packaging arrived in a flimsy polythene wrapper and the new amps box was knocked about and crushed on a corner. Fortunately the amp and contents were fine. Also DPD left it on the doorstep and didnt wait for an answer. Thankfully we were in.
April 9, 2026
Helpful and knowledgeable
Helpful and knowledgeable. Listen to my requirements and reconmended as suitable tv
April 4, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
Great Service
Called the store, very helpful. Price matched with John Lewis. TV and stand delivered promptly.
April 3, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
Friendly Reliable Helpful
Friendly, helpful and reliable.
Much better than faceless online shopping. Very glad I chose them over online purchase from online only store. :-)
April 2, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
Colour me happy
Excellent advice form Richard in the Milton Keynes store - my mother was looking for a bedroom TV, and after listening to what she needed, Richard showed us some options including the Hisense, which we bought because of its Freely functionality and picture quality.
Although it wasn’t in stock when we bought it, Richard kept us updated on progress and was in store for the handover.
Excellent service from an excellent Richer Sounder.
March 31, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
The staff team had great knowledge…
The staff team had great knowledge about all the systems for sale, giving us time to consider, with no pressure to buy… all felt like a pleasant purchasing experience.
March 28, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
LG OLED48C5 TV
Excellent across the board. Very knowledgeable, friendly staff and a competitive price which matched or bettered any other offers available. Arrived promptly and I was contacted the day before with a time slot then again 1 hour before delivery. Cannot fault, 5 stars.
March 30, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
As always great experience and advice…
As always great experience and advice at hand. Purchased Sonos Mini-Sub and collected from store. With a 6 year warranty what’s not to like.
March 30, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review, it’s lovely to read your comments.
Great advice from store
Great advice from store, purchased made over phone. Went with TCL mini LED and very happy. Sound is great.
Delivered first working day, very happy.
March 28, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Helpful
Helpful, friendly staff who take time to provide relevant information on products.
March 24, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I received really knowledgeable advice…
I received really knowledgeable advice from a staff member in Milton Keynes. The process was quick and easy, and delivery very efficient. Would highly recommend.
March 19, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The helpfulness of everyone and taking…
The helpfulness of everyone and taking the purchases to the car for me. Very appreciative
March 19, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Just had another great experience with…
Just had another great experience with Richersounds. The DAC I bought had some tech problems when setting up. However, I received exemplary care and attention and everything was resolved. Will certainly return.
March 28, 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thanks for your great feedback and for supporting local business.
Super helpful
March 15, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Milton Keynes
Thanks very much for taking the time to leave your review. I’m so pleased to read about your positive experience with the team in Milton Keynes!
If we can help with anything in the future, please don’t hesitate to get in touch at..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Polk sigma 2
Due to my hearing problems Adam was able to tell me which one would be the best forme. He was not wrong. Brilliant soundbar by polk. Instructions easy to follow.
March 19, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind review, we look forward to your next visit.
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