Richer Sounds - Milton Keynes Reviews 

1,789
TrustScore 5 out of 5

4.9

556 Elder Gate, MK9 1LR Milton Keynes, GB


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Rated 5 out of 5 stars

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... See more

Company replied

Rated 5 out of 5 stars

Aidan at the MK branch of Richer Sounds has always been super helpful and trustworthy. This time he advised on a replacement turntable, plus with guidance as to how we might set it up and conne... See more

Company replied

Rated 5 out of 5 stars

Paddy, Tom and the whole team provided an excellent service in resolving my issues. Sadly, Sony did not provide the level of support I expected, but Richer Sounds went above and beyond to help resolve... See more

Company replied

Rated 5 out of 5 stars

Really happy with my experience buying my new Samsung TV from Richer Sounds. The phone service was excellent – the person I spoke to was friendly, helpful, and made everything really easy. I als... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 556 Elder Gate, MK9 1LR, Milton Keynes, United Kingdom

  • 0333 900 0054

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,789)

23,951 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. The salesman even carried out the TV that I had purchased to my car. The sound bar that I was going to collect was not in stock but was delivered within 2/3 days. A great new tv & sound bar from L&G.

March 15, 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent help from Richard in RS…

Excellent help from Richard in RS Milton Keynes when demoing a couple of potential new Amplifiers. I chose the Cambridge Audio AXA35 to replace my 20 year old Marantz and I am very happy with the purchase. It sounds great. Cheers.

March 13, 2026
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Reply from Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Rated 5 out of 5 stars

A sterling service throughout. 🙏

I'd like to say a big thankyou to Adam, who made my recent experience a real pleasure. I visited the store with a plan to upgrade all of my equipment. His knowledge and experience served to relax me that what I was looking to purchase was correct for my needs..
I ended up revising my original plan and trusted his advice. The guys in store are unbiased and give honest opinions. The whole team are such nice guys, and I can see why people favour the service over other businesses.. I came away very happy, and felt very well looked after! Long may the store continue to provide such a great service.. Thanks so much Adam & his colleagues. Bravo 🙌
Kind Regards.
Mr Phillips.

March 12, 2026
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Reply from Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Fantastic service

Guys in the store at Milton Keynes are very helpful and honest to look for the best requirements.
I cannot fault them and I would recommend them in a heartbeat.

March 8, 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

My click and collect order was ready…

My click and collect order was ready the next day and the staff even carried it out to my car, which was very nice of them.

March 11, 2026
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Reply from Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Samsung smart oled tv

Had an idea what we wanted but Assistant was extremely helpful and explained all to us...took tv away same day.

March 11, 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very attentive

Very attentive, knowledgeable staff. Stuck to my budget, gave me options, very happy with the final product

March 9, 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent Customer Service

We visited the MK Richer Sounds to get some advice before buying the TV we had researched. The staff there were knowledgeable and helpful. Our order was placed and the TV was delivered promptly. I would certainly use Richer Sounds again for future purchases. Excellent customer service.
Thank you very much.

February 23, 2026
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Reply from Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Ordered on Saturday evening

Ordered on Saturday evening - picked up on Monday, very good coms and a quick service at great price. Extended warranty great as well. Thanks

March 2, 2026
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Reply from Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Good service

Helpful, knowledgeable and friendly staff.

February 26, 2026
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Reply from Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Rated 5 out of 5 stars

My experience at Richer Sounds in Milton Keynes was excellent!

My experience at Richer Sounds in Milton Keynes has been nothing but excellent. They are a very good team who are flexible, helpfully and knowledgeable. They aren't just selling whatever happens to be in the shop, they have a genuine interest in Hifi and have clearly listened to the products that they sell with much enthusiasm. I got great advise, but not the type of pushy sales you get when somebody is just after your money. I can highly recommend them as a place to explore what you need and desire before you commit to buying. I also had no problem returning an item that was not suitable.

Overall I can highly recommend Aiden and his team for great customer service!

February 26, 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service

So good to be able to speak to someone who was knowledgeable and could actually show me the TV he was suggesting met my needs.

February 25, 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Bloomin' fantastic service

Bloomin' fantastic service. My husband & I popped into the Milton Keynes branch as we were looking at buying a turntable. Richard couldn't have been more helpful, with absolutely no pressure whatsoever. After mulling over his advice we placed an order and couldn't have felt like more valued customers. I now wouldn't shop anywhere else for electronics - top class service before, during & after purchase. Richer Sounds could teach other companies a thing or two on customer service

February 23, 2026
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Reply from Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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