I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... See more
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See what reviewers are saying
Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... See more
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I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but wa... See more
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Aidan at the MK branch of Richer Sounds has always been super helpful and trustworthy. This time he advised on a replacement turntable, plus with guidance as to how we might set it up and conne... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
556 Elder Gate, MK9 1LR, Milton Keynes, United Kingdom
- 0333 900 0054
4.9
Excellent
2K reviews
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Argon TT4 MK2 Mahogany
Adam at Milton Keynes had already set up the demo room by the time we arrived. Very helpful with comparing the 2 turntables I had been considering. So glad that I went for the Argon Audio TT4 MK2. The tonearm and anti skate setting up should ideally be done following the Argon Audio website using the Tips & Tricks : Turntables section. The turntable is solid , great colour (mahogany) , easy to assemble and most importantly produces a well rounded and balanced sound. Highly recommended . Thank you ,Richer Sounds ( and obviously Adam)
June 1, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Adam was polite and helpful
May 30, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service excellent prices!
May 31, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind review, we look forward to your next visit.
Good service.
Good, knowledgeable chat with the sales staff. Didn't try to rush me. Was more than happy to chat and let me go away and think about it. No pressure to buy anything.
May 29, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
Orofon 2M Red
Ordered online for pick up at local shop. Manager at the shop kept me informed right up to pick up. Great service, knowledgable guy.
May 29, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
Great shop
Great shop Mark even gave my dog a bowl of water. I bought a TV and sound bar great deal service and delivery.
May 27, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind review, we look forward to your next visit.
Once again service and information spot…
Once again service and information spot on at MK Richer Sounds . Really recommend their shop.
May 26, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your 5 star review!
Human advice over the telephone
Human advice over the telephone. Good price, good delivery. Tuner works well and 3 year guarantee. Perfect service.
May 26, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Straight answers to straight questions
Straight answers to straight questions, clear responses on delivery options and cooperative approach to delivery options
May 26, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Outstanding service
Outstanding service, as expected. Prompt delivery by very helpful crew, Zak and Ian. Why would you shop anywhere else? It has to be Richer Sounds.
June 1, 2026
Unprompted review
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent Service
The way that we were listened to and your staff members went out of their way to make sure we got what we were looking for.
May 21, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
Had a problem with my free sat recorder…
Had a problem with my free sat recorder and the staff couldn’t have been more helpful and have organised a new one
May 19, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I phoned previously to ask several…
I phoned previously to ask several questions about the hifi unit I was interested in buying.
Mark was more than helpful with answers to my questions.
Very polite and I couldn’t have got better service.
May 20, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Salesman was very knowledgeable and…
Salesman was very knowledgeable and ordered samsung tv on Tuesday delivered Thursday at the time that was quoted to me. Very pleased.
May 18, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Bought from you before
Bought from you before. Always knowledgable and friendly service. Made me feel confident that I was buying something that would be right for me.
May 16, 2026
Reply from Richer Sounds - Milton Keynes
Thank you for your wonderful feedback
Visited the MK store with an idea to…
Visited the MK store with an idea to create a home cinema. Should have visited them before I started to buy a projector. Staff talked me through what I wanted to achieve and after lots of maybe’s it turned out not possible. Great advice and friendly helpful staff. Prices as keen as industry standard but advise priceless.
May 16, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
New TV arrived today from the Milton…
New TV arrived today from the Milton Keynes store via courier which took 9 days and they supplied the wrong remote for the TV so now have a television I can't set up or use
May 14, 2026
Reply from Richer Sounds - Milton Keynes
I was very sorry to read about the delay and the issue with the remote on arrival. As this was a large clearance model sourced from store, it required a third-party courier collection, which can take a little longer, but we should have managed expectations around this more clearly from the outset.
Furthermore, we should also have ensured the correct remote was supplied, and I appreciate how frustrating this would have been when you were trying to get set up. I will of course raise all of this with the store manager to ensure they urgently improve.
In the meantime I understand the store have since been in touch to resolve this and arranged a partial refund, but if there’s anything further you need help with, please feel free to contact us at the address below.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Every went very smoothly
Every went very smoothly, in line with what I was expecting and the record deck was straightforward to install once I got it home.
May 15, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, great to read you were happy with our service.
I used Richer Sounds because I could…
I used Richer Sounds because I could get £100 discount by joining the VIP Members Club. I was very impressed with the Next Day Click and Collect service as well. I wouldn't hesitate to use this shop again.
May 14, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer Sounds MK
Great customer service from Adam and the team.
No rush, no pressure and true enthusiast input throughout. A great speaker audition experience in store followed up by a home trial without obligation. Thank you
May 12, 2026
Reply from Richer Sounds - Milton Keynes
Thanks for your 5 star review, we look forward to seeing you again next time
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