Richer Sounds - Milton Keynes Reviews 

After discussion with staff in Milton Keynes store about my requirements they suggested AE1 40th Anniversary speakers. These arrived in 2 days and were an excellent choice. Appreciate the knowledgeable and unbiased opinions of staff to help me make a great purchase.

I wanted to update my record deck but didn't want to shop online and not know what I was getting for my money. I googled for a physical store and came across Richer Sounds, I checked reviews and then found a store within 40 mins of where I lived. I visited with my husband to have a look. They guys were really lovely, knowledgeable and helped me choose something within my budget. They set up the record deck, amplifier and speakers in their sound room, I loved this as I was able to listen and enjoy the music with no outside noise.

As this was to be a birthday present with family clubbing together I ordered a couple of weeks later. It came within a couple of days. I went into store and the guys went through how to set it all up when I got home.

A great experience from the start. I would 100% recommend Richer Sounds and will be using them again.

I'm now all set up at home and enjoying my vinyl again.

Very professional, easy transaction and always given help loading the purchase into my vehicle

Very knowledgeable and friendly staff, nothing was too much trouble. Came away poorer but happy in knowing I was sold the right products

Spoke to the manager, who seemed to know what he was talking about,
I rang back another day, spoke to another member of staff who had no idea about any of the products I was talking about even though the shop sell these brands, still no wiser on my issue

Delivered on time and product fine, although expensive at full price, so happy I got a discount on a price match.

Wanted a receiver amplifier guidance went to MK store very helpful new what I wanted directed to alternatives as the model I wanted was not in stock
Ordered on the Saturday arrived Monday perfect
Would use again

Ordered on a Wednesday evening and goods were ready to collect Monday.
Best price around for the products I wanted.

Let me start by saying that over the past year I have genuinely made two/three purchases from Richer Sounds.
I haven't got money to throw around - they were a big spend - but I don't really think that I would have made purchase number two if any of them was bad.

I vote for things with my feet and don't go back if service, value, advice etc don't sit right with me.

So, starting last year when I made my first audio purchase I was quite surprised by the amount of pre-purchase time that the advisor gave me and a family member as we evaluated a number of speakers. Purchased them and they were delivered.

In a way that's the hard bit done, but what stood out was the care and professionalism of the delivery, further guidance.

Within a few months it was obvious that I needed to change my amplifier - which although still functioning well after 12 plus years, - was not up to it.
Again, the same help, guidance and suggestions enabled me to get my choice down to a couple, but then decided to make a change in my plans to add good streaming capabilities to my setup. No problem and again lots of assistance and help again with 'fine tuning' hints. What struck me (apart from realising my 80's/90's/2000's knowledge was well out of date) was the way advice, explanations, demonstration was given in a non patronising manner with no-pressure assistance.
I also need to add that the delivery arrangements worked perfectly. This was important to me as both my mobility issues and my location has presented difficulties to some couriers.

So, this led to my last order this June. I realised I might be missing out on a TV I wanted.
I contacted the store and spoke to one of the sales guys Adam, who had helped me earlier.
Problem solved over the phone for a delivery later.

Well, I think that's all my budget blown for the next few years :-) but I don't feel disappointment. I am experiencing what I had hoped for - good AV stuff as they advised.

I will stop here, and just say the Richer Sounds store in Milton Keynes was clearly excellent in the way we got treated. The gear I'm using is great, and I hope to use Richer Sounds again in the future.
RECOMMENDED

The service was great, brilliant advice and set up a test of products that were under consideration. Adam and the other members of the branch were really helpful and knowlegeable/

Gilbert and the team were excellent.
Super helpful and great advice on turntable /amp / speaker options.
Gave them a lot of flexibility on budget etc and never felt they were trying to oversell. Guided me through the best fit for us and all delivered within 48hrs.

Great service all round. Managed to park directly outside the Milton Keynes store, TV was collected soon after receiving a call to say it was ready, staff member even carried it to the car for me. Good old fashioned personal service.

I found the ordering and delivery service great, although I had a small panic as it came in 2 separate deliveries 3 minutes apart. Very straightforward and easy to understand. I spoke with my local store in Milton Keynes who were very helpful and recently talked again over an issue with a mini system but I managed to correct it. They had offered a brand new replacement immediately but fortunately it wasn't necessary.
Thanks everyone!

Adam at Milton Keynes had already set up the demo room by the time we arrived. Very helpful with comparing the 2 turntables I had been considering. So glad that I went for the Argon Audio TT4 MK2. The tonearm and anti skate setting up should ideally be done following the Argon Audio website using the Tips & Tricks : Turntables section. The turntable is solid , great colour (mahogany) , easy to assemble and most importantly produces a well rounded and balanced sound. Highly recommended . Thank you ,Richer Sounds ( and obviously Adam)

Good, knowledgeable chat with the sales staff. Didn't try to rush me. Was more than happy to chat and let me go away and think about it. No pressure to buy anything.

Ordered online for pick up at local shop. Manager at the shop kept me informed right up to pick up. Great service, knowledgable guy.

Great shop Mark even gave my dog a bowl of water. I bought a TV and sound bar great deal service and delivery.