We looked at various record decks and decided which model to purchase. We placed our order late Friday afternoon. We paid for the deck to be delivered on Monday. The only disappointment was that we... See more
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We looked at various record decks and decided which model to purchase. We placed our order late Friday afternoon. We paid for the deck to be delivered on Monday. The only disappointment was that we... See more
Company replied
It was a real pleasure purchasing my headphones from Richer Sounds. The service provided was excellent. Staff were friendly, helpful and knowledgeable. I had a long and uninterrupted session in the li... See more
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These guys are the best! I visited one Saturday morning for an arranged demo of a Sonos setup, and they coudknt have been more accommodating. Everything was setup and calibrated as promised, the pri... See more
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Really good experience from beginning to end. Tony at the Nottingham branch gave me the best price available for our new TV. He checked that the bracket that I intended to buy was appropriate. Delive... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom
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quicker click & collect delivery than expected. Staff seemed happy to help,

Reply from Richer Sounds - Nottingham
Always 5 star service from Rob @ the Nottingham store. Rob always goes above and beyond with helping me choose a new TV with the best price the after sales is really good any issues are sorted straight away. Ive been a customer for nearly 15 years always a pleasure.

Reply from Richer Sounds - Nottingham
Quality HiFi at reasonable prices, expert advise , help is at hand if needed.

Reply from Richer Sounds - Nottingham
The staff were very understanding and helpful when purchasing a clearance tv. There were some issues with the tv and a replacement was sourced.

Reply from Richer Sounds - Nottingham
From the first contact till the transaction was finished there was politeness and expertise given and no amount of patience. I always obtain my products from Richer Sounds as I know I will get an excellent service and good products.

Reply from Richer Sounds - Nottingham
When I called the web telesales team there was no date for new stock of the television that I wanted coming in, however the advisor I spoke to searched for a different model, suggested another TV and that there was one available as an 'open box' in the Nottingham store so it would be worth giving them a call. I spoke to a very helpful and friendly member of staff, Dave, who was able to give me all of the information that I needed; to offer me a 6-year warranty, and because there were a number of problems with payment he managed to arrange one through PayPal and also for it to be delivered on the day that was best for me. As I say he was very helpful and I am very grateful as I now have a working television of the correct size. Thanks very much to Dave and Richer Sounds Nottingham for such great service.

Reply from Richer Sounds - Nottingham
The staff in the Nottingham shop are brilliant. Very knowledgeable and helpful.

Reply from Richer Sounds - Nottingham
Very efficient and friendly staff as usual. Really glad that I had taken out Richer Sounds extended warranty as the unit proved to be beyond repair and I received full reimbursement of purchase price even though it was over 5 years old. Warranty had only cost £20 so brilliant value.

Reply from Richer Sounds - Nottingham
The salesman was very helpful in my choice of tv
He explained everything in simple terms
Good choice of tvs

Reply from Richer Sounds - Nottingham
On receiving my items after a seamless purchase I was left in the dark somewhat with the poor instructions from the manufacturer. Not Richer Sounds fault, however frustration got the better of me and after contacting the store turned up the following day ready for a bit of a set to. I hadn’t bargained for sales assistant Ben, who calmly resolved the matter and without prompting set up my equipment so on returning home, plugged it in and all was well. There aren’t enough stars or adjectives available to thank Ben, who without doubt deserves an almighty pat on the back.

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
Thank you Alex and Ben for the excellent customer service received. I have been a Richer Sounds customer for many years and always happy to return.

Reply from Richer Sounds - Nottingham
I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is difficult to get hold of, so pleased it was delivered just after moving in to my new home.

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
Very easy to do business with and always willing to demonstrate and talk through the pros and cons, ensuring matching equipment to my existing system. Very helpful bunch, thank you.

Reply from Richer Sounds - Nottingham
The Nottingham Branch had the product I was interested in. They arranged to set it up in their listening room. I was more than happy and purchased the item. I had applied for their VIP discount and got 10% off the price.
Excellent, friendly service throughout.

Reply from Richer Sounds - Nottingham
I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product warranty and competitive pricing. Whether it be a shop demo or on line order, it's hassle free and easy. On my recommendation, a friend ordered a projector and screen from the Nottingham branch and his experience was exactly the same. He was so delighted with the package and service, I decided to buy the Hisense PT1 instead of a 100 inch TV. Wise decision. Trade with confidence.

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
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