Richer Sounds - Nottingham Reviews 

2,203
TrustScore 5 out of 5

4.9

108 Mansfield Road, NG1 3HD Nottingham, GB


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Rated 5 out of 5 stars

We looked at various record decks and decided which model to purchase. We placed our order late Friday afternoon. We paid for the deck to be delivered on Monday. The only disappointment was that we... See more

Company replied

Rated 5 out of 5 stars

It was a real pleasure purchasing my headphones from Richer Sounds. The service provided was excellent. Staff were friendly, helpful and knowledgeable. I had a long and uninterrupted session in the li... See more

Company replied

Rated 5 out of 5 stars

These guys are the best! I visited one Saturday morning for an arranged demo of a Sonos setup, and they coudknt have been more accommodating. Everything was setup and calibrated as promised, the pri... See more

Company replied

Rated 5 out of 5 stars

Really good experience from beginning to end. Tony at the Nottingham branch gave me the best price available for our new TV. He checked that the bracket that I intended to buy was appropriate. Delive... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom

  • 0333 900 0035

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,203)

25,159 reviews in the last 12 months

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Rated 4 out of 5 stars

quicker click & collect delivery than…

quicker click & collect delivery than expected. Staff seemed happy to help,

August 4, 2026
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Reply from Richer Sounds - Nottingham

Thanks for the feedback and for the positive rating. We hope you enjoy the new purchase!

The Customer Experience team

Rated 5 out of 5 stars

Always 5 star service from Rob @ the…

Always 5 star service from Rob @ the Nottingham store. Rob always goes above and beyond with helping me choose a new TV with the best price the after sales is really good any issues are sorted straight away. Ive been a customer for nearly 15 years always a pleasure.

August 4, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Understanding and helpful

The staff were very understanding and helpful when purchasing a clearance tv. There were some issues with the tv and a replacement was sourced.

July 30, 2026
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Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent service

From the first contact till the transaction was finished there was politeness and expertise given and no amount of patience. I always obtain my products from Richer Sounds as I know I will get an excellent service and good products.

July 30, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service from this Richer Sounds store

When I called the web telesales team there was no date for new stock of the television that I wanted coming in, however the advisor I spoke to searched for a different model, suggested another TV and that there was one available as an 'open box' in the Nottingham store so it would be worth giving them a call. I spoke to a very helpful and friendly member of staff, Dave, who was able to give me all of the information that I needed; to offer me a 6-year warranty, and because there were a number of problems with payment he managed to arrange one through PayPal and also for it to be delivered on the day that was best for me. As I say he was very helpful and I am very grateful as I now have a working television of the correct size. Thanks very much to Dave and Richer Sounds Nottingham for such great service.

July 28, 2026
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Reply from Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Knowledgeable staff and great value warranty!

Very efficient and friendly staff as usual. Really glad that I had taken out Richer Sounds extended warranty as the unit proved to be beyond repair and I received full reimbursement of purchase price even though it was over 5 years old. Warranty had only cost £20 so brilliant value.

July 24, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

The salesman was very helpful in my…

The salesman was very helpful in my choice of tv
He explained everything in simple terms
Good choice of tvs

July 14, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

On receiving my items after a seamless…

On receiving my items after a seamless purchase I was left in the dark somewhat with the poor instructions from the manufacturer. Not Richer Sounds fault, however frustration got the better of me and after contacting the store turned up the following day ready for a bit of a set to. I hadn’t bargained for sales assistant Ben, who calmly resolved the matter and without prompting set up my equipment so on returning home, plugged it in and all was well. There aren’t enough stars or adjectives available to thank Ben, who without doubt deserves an almighty pat on the back.

July 21, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent Customer Service from Richer Sounds Nottingham

Thank you Alex and Ben for the excellent customer service received. I have been a Richer Sounds customer for many years and always happy to return.

July 20, 2026
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Reply from Richer Sounds - Nottingham

I was genuinely concerned to read your feedback and offer my sincere apologies.

Having urgently investigated with the store I understand they have since been in touch with you to resolve the both the pricing issue and the various issues with the television.

Of course if I can be of any more help in the meantime do get in touch via..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

I purchased a Sony Bravia 9 11

I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is difficult to get hold of, so pleased it was delivered just after moving in to my new home.

July 6, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

So professional

So professional. Plenty of staff. Customer after care fantastic

May 6, 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very easy to so business with and…

Very easy to do business with and always willing to demonstrate and talk through the pros and cons, ensuring matching equipment to my existing system. Very helpful bunch, thank you.

July 18, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Nottingham Branch Quality Service

The Nottingham Branch had the product I was interested in. They arranged to set it up in their listening room. I was more than happy and purchased the item. I had applied for their VIP discount and got 10% off the price.
Excellent, friendly service throughout.

July 18, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Hisense PT1 Projector

I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product warranty and competitive pricing. Whether it be a shop demo or on line order, it's hassle free and easy. On my recommendation, a friend ordered a projector and screen from the Nottingham branch and his experience was exactly the same. He was so delighted with the package and service, I decided to buy the Hisense PT1 instead of a 100 inch TV. Wise decision. Trade with confidence.

July 17, 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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