Great service with expert knowledge. I explained what I wanted, got some good recommendations from Matt in Preston. My choice was set up in the listening room and there was no pressure to decide qui... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great service with expert knowledge. I explained what I wanted, got some good recommendations from Matt in Preston. My choice was set up in the listening room and there was no pressure to decide qui... See more
Company replied
Great service. The manager came out to give us advice on the surround sound system and provided different options to suit our budget. Also recommended an all in on one soundbar that was in the clear... See more
Company replied
We went into Richer Sounds, Preston, looking for advice on TV soundbars. Matt was fantastic, courteous & patient. We were looking primarily for tv soundbars experience but also some separate music exp... See more
Company replied
As per usual, the staff in Preston we're knowledgable and sold me what was the best tv for my needs. I went to buy the LG G5 but left with the LG C5 as it was more suitable for what i needed and sav... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
10 Church Street, PR1 3BQ, Preston, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was completely effortless!
I went to Curry's for the same TV they told me I couldn't have a delivery on a Saturday! I had to pay delivery with 5 year Guarantee for £300
I got my money back and started my search on the internet! I can show you both receipts!
I found Richer sound, within 15 minutes I bought my TV £400 cheaper, The sales assistant in the Preston store was amazing on the phone, I also got a projector free of charge, delivery FOC the next day which was a Saturday when I wasn't working, 5 year guarantee FOC! I wont shop anywhere else again! Thanks so much

Reply from Richer Sounds - Preston
Knowlegeable and helpful staff. Explained all options offered advice and as I needed a new stand showed me different options includi g a stand that fixed to back of tv whoch would then rest on existing tv stand.

Reply from Richer Sounds - Preston
I sent an email to the Preston shop asking for their best price for a SAMSUNG TV and Recorder and player.
Howie answered my email with good prices so we went into the shop to ask advice on both.
We bought the tv and saved money on the recorder and player separately.
We have always bought from RICHER SOUNDS because they are the experts. GOOD KNOWLEDGE.

Reply from Richer Sounds - Preston
Very impressed by the service by all aspects of purchase of tv
The delivery was excellent was notified of time of delivery and Trev was very helpful answered a few questions I put to him
Top marks and am absolutely delighted with my two tv

Reply from Richer Sounds - Preston

Reply from Richer Sounds - Preston
Good experience with staff from the store on the phone. We took advantage of the 2 week return policy but liked the product so kept it anyway. After the purchase I noticed that another company were offering the same tv for £200 less than Richer Sounds so sent in a request for price match which was refunded the same day with an extra £20 on top. Great service all round.

Reply from Richer Sounds - Preston

Reply from Richer Sounds - Preston
Having debated for several weeks on which tv to choose, i arrived at Preston Richer sounds to be met by Howie . I found him to be very knowledgeable , helpful & courteous , He helped me make the right decision for me.
I had to ring up & spoke to Howie about a set up problem i had, he talked me through it & couldn't have been more helpful 10 out of 10 .

Reply from Richer Sounds - Preston
The help is there when you need it. Instead of talking to a machine which a lot of companies have adopted.
Excellent service and prices. Good advice and product knowledge come as standard. I have been a faithful customer for years. No need to stray from the best.

Reply from Richer Sounds - Preston

Reply from Richer Sounds - Preston
What can I say ??? Brilliant service as always. I have been buying TVs and audio items from richer sounds for a long time now and the reason I keep going back is the service is great. If you need any advice before you buy or after they are happy to help. I also recommend them to my own customers. This is the way I treat my customers and it works. I personally would like to thank Matt and the Preston shop. Nice talking and I will be back next time I need some other tech.

Reply from Richer Sounds - Preston
The men I spoke to really knew what they were talking about, and I was given a discount on just about everything I wanted.

Reply from Richer Sounds - Preston
A quick visit to the Preston shop resulted in the purchase of a Marantz streaming unit. It was a good purchase with great advice. A good experience .

Reply from Richer Sounds - Preston
Spending the time, to go through all the pro’s and cons when choosing a T.V.

Reply from Richer Sounds - Preston
Fantastic service and support. I purchase most items when I can from these.

Reply from Richer Sounds - Preston
The staff were were helpful and knowledgeable and assisted me get the right product for me.

Reply from Richer Sounds - Preston
Excellent personal service from Matthew. He took my needs (wearing hearing aids) into account to find the most suitable headphones for me, and also found me a bargain.

Reply from Richer Sounds - Preston
Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

Reply from Richer Sounds - Preston
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.