Richer Sounds - Prestwich Reviews 

2,134
TrustScore 5 out of 5

4.9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Rated 5 out of 5 stars

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... See more

Company replied

Rated 5 out of 5 stars

Always a good experience when dealing with the staff at Richer sounds in Prestwich, Manchester. Always helpful and never over pushy as they want to assist you to make the right decision for you.

Company replied

Rated 5 out of 5 stars

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... See more

Company replied

Rated 5 out of 5 stars

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 415-419 Bury New Road, M25 1AA, Prestwich, United Kingdom

  • 0333 900 0042

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,134)

24,752 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service.

Great service and makes a customer feeled valued. My one stop shop for tvs and hifi.

January 16, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

New CD Player for 2026..

Top class service as per. The trainee lad Ellis was ace. For what he knew and still learning on the job he did super, couldn’t fault him. Good luck with your future in the company and I’ll sure to be back for more purchases when I need something. Love the company Love this store.

December 28, 2025
Rated 5 out of 5 stars

Our visit to Richer Sounds Prestwich…

Our visit to Richer Sounds Prestwich was made a lot easier thanks to the help we received from Dom.
He helped us choose exactly what we wanted and we never once felt like we were being pushed to spend more than needed.
We can definitely recommend paying them a visit if you get a chance.
Cheers
Ste and Aimee Millington

January 11, 2026
Richer Sounds - Prestwich logo

Reply from Richer Sounds - Prestwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

We had a fantastic experience at the…

We had a fantastic experience at the prestwich branch. The staff were extremely helpful and polite. The products purchased were quickly delivered. They were easy to install and are working fantastically.

January 5, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Philips soundbar

Dominic at the Prestwich branch was fantastic to deal with. Item exactly as described and ready to collect from the shop next day.

January 7, 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service at Richer Sounds Prestwich

We bought a turntable and ruark products in December and have been thoroughly impressed with the service provided by all members of the team at the Prestwich store. The items were delivered quickly to store over the busy Christmas period , excellent communications and dealt with very efficiently when we arrived to collect, and then given help to carry into the car.
Just great service. Thankyou so much .

December 24, 2025
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Reply from Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

I found the staff that I spoke to were…

I found the staff that I spoke to were very polite and knowledgeable.I had a few problems arranging delivery but realise that it was probably due to the time of year and as I was going on a weeks holiday there were a few issues with arranging the delivery.Tv is now here and we are very pleased .Thanks for everything.

December 27, 2025
Rated 5 out of 5 stars

Very pleased with the service

Very pleased with both the product and the service I received. Excellent.

December 31, 2025
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent Service

I was able to discuss over the phone which tv would best suit my needs. No fuss ordering and free delivery 2 days later by friendly drivers Trev and Rob . Very good price and free 6yr guarantee.

January 5, 2026
Unprompted review
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Reply from Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

A great buying experience

Good choice of products at reasonable prices.

December 30, 2025
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Reply from Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 3 out of 5 stars

New System

Website easy to use & order from. Everything quite clear & understandable.
Only downside was lack of verble communication at store when I was collecting. It was an elderly salesman than initially greeted me but we had zero conversation, no info regarding warranty, no offer of assistance to take items to car. Simply put boxes on counter & then promptly served someone else without a word of thanks. This was only disappointing area of my shopping experience. Would it stop me from using them again? Yes, probably as no interest in shown to me once they were paid the money.

December 27, 2025
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Reply from Richer Sounds - Prestwich

It's extremely disappointing to read your feedback following a recent store visit to us to pick up your 'click and collect' order purchased online, and we of course expect more from our store colleagues who should always bust a gut to give exemplary service at all stages.

I will of course discuss this with the colleague concerned so that he can learn and improve, and in the meantime our customer service team will follow up with you directly..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Love Richer Sounds

Love Richer Sounds. They are very knowledgable and always give great advice. The prices are great and the warranty is excellent .

December 27, 2025
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Reply from Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

3 items recently purchased

Bought a audio-technica turntable and eltax speakers for our Son’s 16th birthday from Richer Sounds in Prestwich, this was on offer on a great bundle price, whilst we were there we spotted a LG 55” AI tv which was the latest version which was also on offer on a deal that came with a LG sound bar/ subwoofer and rear speakers, fantastic picture and sound.
The tv was delivered within a few days to us and we set it all up, wow what a difference to what we had before it has completely transformed our lounge.
When we went to pick up the turntable and speakers as wanted to see how to set it all up, whilst there on the previous visit we had mentioned we were possibly interested in a Naim Muso qb 2nd generation wireless speaker, Andy had got one of these in for us to look at, again a great price so we went for it.
We have purchased these 3 items and can honestly say they are all of fantastic quality, thank you Andy for your advice and professional service with everything, we will be returning when we need anything else.

October 17, 2025
Unprompted review
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Reply from Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

From start to finish (just delivered)…

From start to finish (just delivered) excellent service throughout ⭐️ Ellis at the shop & Kyle with the delivery, respectful, polite, knowledgeable & genuinely wanting the customer to have the best deal & service possible, very pleased 👏👏 a credit to your business 👍

December 22, 2025
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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