Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... See more
Company replied
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Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... See more
Company replied
Always a good experience when dealing with the staff at Richer sounds in Prestwich, Manchester. Always helpful and never over pushy as they want to assist you to make the right decision for you.
Company replied
It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... See more
Company replied
The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
415-419 Bury New Road, M25 1AA, Prestwich, United Kingdom
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Great service and makes a customer feeled valued. My one stop shop for tvs and hifi.

Reply from Richer Sounds - Prestwich

Reply from Richer Sounds - Prestwich
Top class service as per. The trainee lad Ellis was ace. For what he knew and still learning on the job he did super, couldn’t fault him. Good luck with your future in the company and I’ll sure to be back for more purchases when I need something. Love the company Love this store.
Great service from shop purchase to delivery, would recommend

Reply from Richer Sounds - Prestwich
Our visit to Richer Sounds Prestwich was made a lot easier thanks to the help we received from Dom.
He helped us choose exactly what we wanted and we never once felt like we were being pushed to spend more than needed.
We can definitely recommend paying them a visit if you get a chance.
Cheers
Ste and Aimee Millington

Reply from Richer Sounds - Prestwich
Brought, many items ,over the years , good value high quality equipment.
We had a fantastic experience at the prestwich branch. The staff were extremely helpful and polite. The products purchased were quickly delivered. They were easy to install and are working fantastically.

Reply from Richer Sounds - Prestwich
Dominic at the Prestwich branch was fantastic to deal with. Item exactly as described and ready to collect from the shop next day.

Reply from Richer Sounds - Prestwich
We bought a turntable and ruark products in December and have been thoroughly impressed with the service provided by all members of the team at the Prestwich store. The items were delivered quickly to store over the busy Christmas period , excellent communications and dealt with very efficiently when we arrived to collect, and then given help to carry into the car.
Just great service. Thankyou so much .

Reply from Richer Sounds - Prestwich
I found the staff that I spoke to were very polite and knowledgeable.I had a few problems arranging delivery but realise that it was probably due to the time of year and as I was going on a weeks holiday there were a few issues with arranging the delivery.Tv is now here and we are very pleased .Thanks for everything.
Excellent service and very good player at a decent price.

Reply from Richer Sounds - Prestwich
Very pleased with both the product and the service I received. Excellent.

Reply from Richer Sounds - Prestwich
I was able to discuss over the phone which tv would best suit my needs. No fuss ordering and free delivery 2 days later by friendly drivers Trev and Rob . Very good price and free 6yr guarantee.

Reply from Richer Sounds - Prestwich

Reply from Richer Sounds - Prestwich
Website easy to use & order from. Everything quite clear & understandable.
Only downside was lack of verble communication at store when I was collecting. It was an elderly salesman than initially greeted me but we had zero conversation, no info regarding warranty, no offer of assistance to take items to car. Simply put boxes on counter & then promptly served someone else without a word of thanks. This was only disappointing area of my shopping experience. Would it stop me from using them again? Yes, probably as no interest in shown to me once they were paid the money.

Reply from Richer Sounds - Prestwich
Staff knows there stuff great customer experience

Reply from Richer Sounds - Prestwich
Love Richer Sounds. They are very knowledgable and always give great advice. The prices are great and the warranty is excellent .

Reply from Richer Sounds - Prestwich
Great practical advice with no pressure to buy

Reply from Richer Sounds - Prestwich
Bought a audio-technica turntable and eltax speakers for our Son’s 16th birthday from Richer Sounds in Prestwich, this was on offer on a great bundle price, whilst we were there we spotted a LG 55” AI tv which was the latest version which was also on offer on a deal that came with a LG sound bar/ subwoofer and rear speakers, fantastic picture and sound.
The tv was delivered within a few days to us and we set it all up, wow what a difference to what we had before it has completely transformed our lounge.
When we went to pick up the turntable and speakers as wanted to see how to set it all up, whilst there on the previous visit we had mentioned we were possibly interested in a Naim Muso qb 2nd generation wireless speaker, Andy had got one of these in for us to look at, again a great price so we went for it.
We have purchased these 3 items and can honestly say they are all of fantastic quality, thank you Andy for your advice and professional service with everything, we will be returning when we need anything else.

Reply from Richer Sounds - Prestwich
From start to finish (just delivered) excellent service throughout ⭐️ Ellis at the shop & Kyle with the delivery, respectful, polite, knowledgeable & genuinely wanting the customer to have the best deal & service possible, very pleased 👏👏 a credit to your business 👍

Reply from Richer Sounds - Prestwich
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