Following my recent purchase of a pair of Argon Audio Forte powered speakers from Richer Sounds for my TV set up, I decided to add some bass to the system. With limited space and after detailed... See more
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We had a vague idea as to which TV we wanted, and the salesperson gave us great advice, quickly showing us the model which met all of our criteria. We arranged for the TV to be installed, and Nick was... See more
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I've been buying hi-fi, TVs etc from Richer Sounds since the late 70's, You deal with professionals, always get great advice, the best prices and a 6 year warranty you won't find anywhere else. If you... See more
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Was sold a product by someone who knew what they were talking about and they did not try to steer me in the direction of the most expensive item. The salesperson was understanding when l had a tempora... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
130 Whitham Road, S10 2SR, Sheffield, United Kingdom
- 0333 900 0034
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Sheffield
I was of course concerned to read your feedback and have since urgently investigated. I understand that at the time of purchase, the item was out of stock and placed on order for you, as such we should absolutely have kept you updated proactively and I’m really sorry you didn’t receive a clear update since your order was placed less than a fortnight ago.
Having since spoken to you, I’m pleased to say we’ve now got this back on track, with the stock due in this week as discussed. If anything changes in the meantime, I’ll make sure you’re kept informed, and I’ll also review what went wrong with the store team so we learn from it.
If I can be of any further help in the meantime do let me know via the below address..
seniorcomplaintsteam@richersounds.com
Many thanks,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good advice regarding buying a new tv
Good advice regarding buying a new tv, I was kept advised about delivery and the delivery was on time.
April 11, 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good products at good prices and…
Good products at good prices and excellent Customer Service
March 27, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Superb service
I was guided to the TVs that I was interested in over the phone to your Sheffield office confirming stocks and price. Despite myself accidentally ordering the wrong product code number initially after a further phone call this was quickly corrected. This required a new shipment to be prepared which was done without fuss. The TV I wanted arriving the next morning.
April 9, 2026
Reply from Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Alex was helpful and knowledgeable and…
Alex was helpful and knowledgeable and delivery was quick.
April 7, 2026
Reply from Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent Service All Round!!
Excellent service all round from the initial phone call to the prompt delivery.
Olli was superb and very helpful - placed an order straight away with him and it was delivered the next day.
The price of my LG TV was very competitive, plus a 6-year warranty - thanks!!
April 1, 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Excellent service
Polite, helpful, knew his stuff. Richer Sounds 6 year warranty worked well for us - about 6 weeks before the end of it, our tv developed a fault that wasn't repairable, so we had money from the warranty to put towards a new tv from Richer Sounds. Very pleased with this service!
April 1, 2026
Reply from Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service from start to finish
Great service from start to finish . My 4th purchase from the same shop .
March 30, 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent Five Star Service
Prompt polite and efficient service.
Dealt with the purchase brilliantly
I was calling from East Yorkshire as the item I wanted was out of stock locally but Olli dealt with my transaction perfectly. The item was located and shipping arranged within a handful of minutes.
My purchase arrived as scheduled and was delivered with great care and courtesy.
March 27, 2026
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
I went to Sheffield looking for a music…
I went to Sheffield looking for a music streamer.
I asked for advice although I had an idea of which one I wanted.
Not in stock but it arrived the following day as promised.
It's a great product.
March 26, 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I recently bought a Cd player but had a…
I recently bought a Cd player but had a issue with quite early on.
I took it back and it was exchanged with no quibble.
Staff at Sheffield really nice, helpful and knowledgeable.
Would recommend
March 24, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Although I have not set up my Samsung…
Although I have not set up my Samsung HW Q990F just yet, the buying experience and price were excellent. Also the delivery company you use, BJS,
were prompt, friendly and very polite.
I used the Sheffield Branch where I spoke to Alex.
Stephen Caborn
March 23, 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly and professional service…
Friendly and professional service before and after, my son recommended you, as he'd purchased a TV from you before, thank you,
March 20, 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Good price and very knowledgeable staff
March 22, 2026
Reply from Richer Sounds - Sheffield
Thank you for your wonderful feedback
Great service
Great service. Good product. Even when you accidentally install the mount upside down, it didn’t take long to remove the 4 bolts and turn the tv bracket round. Tv now firmly secured to the wall.
March 22, 2026
Reply from Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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