Following my recent purchase of a pair of Argon Audio Forte powered speakers from Richer Sounds for my TV set up, I decided to add some bass to the system. With limited space and after detailed... See more
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We had a vague idea as to which TV we wanted, and the salesperson gave us great advice, quickly showing us the model which met all of our criteria. We arranged for the TV to be installed, and Nick was... See more
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I've been buying hi-fi, TVs etc from Richer Sounds since the late 70's, You deal with professionals, always get great advice, the best prices and a 6 year warranty you won't find anywhere else. If you... See more
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Was sold a product by someone who knew what they were talking about and they did not try to steer me in the direction of the most expensive item. The salesperson was understanding when l had a tempora... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
130 Whitham Road, S10 2SR, Sheffield, United Kingdom
- 0333 900 0034
4.9
Excellent
2K reviews
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Great service and knowledgeable staff
Always very helpful and accommodating. Particularly appreciated the help from Olli and the post sales help over the phone from one of his colleagues.
March 20, 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great and speedy service
Great and speedy service, can't fault the guys in Sheffield in particular Ollie and Geoff, fantastic customer service. Highly recommmend, thank you very much!
March 18, 2026
Reply from Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Easy to order and collect
Easy to order online and TV was ready to collect the next day. Staff in shop very helpful.
March 16, 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service, help and advice
Great service, help and advice. Stuart was very sympathetic to an issue with my hi-fi purchase. The equipment was replaced without any fuss. I also purchased a subwoofer.
All is working to my satisfaction. Thanks very much!
March 15, 2026
Reply from Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Wonderful service
Wonderful service. Very efficient help when choosing
My TV. With help I made my choice on Sunday
TV delivered on Monday. Thank you
March 15, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review!
Great staff
Ollie was excellent at helping me to choose the right components to my new hifi.
March 14, 2026
Reply from Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
If in doubt email the manufacturer …
I always use Richer sounds and they are really helpful and the prices are extremely competitive.
My last purchase was an Ortofon Concorde Blue, I went into my local branch and as usual the members of staff were friendly and helpful, I enquired about the stylus and was advised this particular product was designed for DJ’s for scratching, I was a little confused based on my research on the manufactures site and was offered a few alternatives but didn’t make a purchase due to my confusion,
I emailed Ortofon with the advice I’d been given by the store and they said the information given by the sales person at Richer Sounds was incorrect and the Concorde Bluewas the correct choice.
After I received confirmation I ordered the stylus online from Richer Sounds and it arrived in time, I fitted it and it’s amazing, I’m not blaming the gentleman in store as they can’t know everything, my advice is if in doubt e mail the manufacturers.
They almost lost a sale
March 12, 2026
Reply from Richer Sounds - Sheffield
Thanks very much for taking the time to leave such a detailed and balanced review. I’m sorry for the incorrect advice you were given in store regarding the Ortofon Concorde Blue however, which I appreciate was confusing, particularly when you’d already done your own research on the item.
Ortofon do produce such a stylus, specifically for scratching, but we don't range it currently. I've since raised the matter with the branch manager and his team asap, and reinforced the importance of always giving the correct advice.
I’m really pleased to hear that once you’d confirmed things with the manufacturer and ordered online, everything went smoothly and that you’re delighted with the stylus now it’s fitted. Of course if I can be of any help to you in the meantime do let me know..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
After sorting through OLED tv's on line…
After sorting through OLED tv's on line and getting close to te one for me noticed that Richer Sounds seemed to have all the best prices and the bonus of a 6 year warranty included in the price. Always been happy with Richer Sounds on previous purchases so decided to go there and have a look at the TVs I was considering in the flesh. As soon as I walked in I saw which one I would be buying which was the same make as the one that had just gone faulty after 8-9 years solid service.The shop guy did not hassle me just answered all my queries and told me about free next day delivery which was ideal so I got my wallet out. Everything went great with delivery and TV is as good as it looked in the shop. Used to use Cole Brothers some times but now they have abandoned Sheffield would not consider buying without seeing, The Richer Sounds deal was better than theirs anyway. Excellent Thankyou!
March 13, 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
I’d definitely use Richer Sounds again!
I’d definitely use Richer Sounds again!
Unfortunately there was a fault with the first tv I’d ordered but it was replaced the next day with another with no quibble whatsoever.
Olli and his team kept me in the loop and I was very impressed with the service I received.
March 12, 2026
Reply from Richer Sounds - Sheffield
Thank you for your wonderful feedback
Competitive prices and great service.
Staff are always attentive and knowledgeable and the fact that if there is no stock of the item required they can nearly always get it next day and even deliver to customer at no cost.
March 10, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Geoff was really helpful
Geoff was really helpful and patiently allowed us time to consider what we really wanted. Would definitely purchase from RS again.
March 10, 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent advice.
Excellent advice and detailed info about the product.
I have used Richer sounds for many years and will continue to do so.
Also the price.
March 10, 2026
Reply from Richer Sounds - Sheffield
Thank you for your wonderful feedback
Reply from Richer Sounds - Sheffield
Thank you for your wonderful feedback
Excellent service and delivery
Excellent service and delivery. Unfortunately the Humax 6000T would not function correctly due to it's smart tuning feature and many other design faults. The return and refund was simple and fast, which is unusual these days. Always my preferred location for AV products.
March 6, 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Whats it all about GEOFF?
I liked the fact that i got advice over the phone about the speaker cable I wanted was no longer available.And that it's equivalent would be about six pounds a meter. "come in and we ll sort you out"
What I didn't like was travelling into Sheffield, and then a half an hour walk from the car,for Geoff to say it's 10 pound a meter. When the other sales assistant checked the computer , it was indeed six pound. I said I'd like seven metres please.Geoff said,we haven't got that much. If I d known this fact , I would have flipping well ordered it over the phone. He did give me free delivery, but I wasn't going to be home the next day so I had to get it delivered to the shop,and once again drive fifteen miles into sheffield, And take a thirty minute walk,up the hills of sheffied and back another 30. Followed by the drive home. The new cable cost me 52 pounds. I could have got the same cable from amazon, sat back and had it delivered to the door on the day I required it.Update.
David from customer service fond of me as soon as you got word of this review, and made things good. He apologised for the confusion and graciously offered me half the purchase price back. It just shows that these reviews are indeed taken notice of. Richer Sounds has incredibly good.Customer service.
March 2, 2026
Reply from Richer Sounds - Sheffield
Thank you for your feedback, although it's really disappointing to read of how your enquiry was handled. I've listened to the call between yourself and the store and totally agree, the availability of the cable should have been clarified there and then, especially considering we knew you were coming in, and the mistake with the price when you got there, although quickly rectified, only served to make the situation worse.
I have since spoken to the store manager who was most concerned to learn of the feedback and who has spoken to the colleague involved about the issue, to make sure it is not repeated. In the meantime I also understand that our customer service team have contacted you and made things right.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Really good customer care and quality…
Really good customer care and quality range of products. Only slight drawback was not knowing what exactly came in the box. Decks did have slipmats and headshells included, which wasn't available info
March 3, 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Shopped with this lot for 30 years
Shopped with this lot for 30 years
In all that time never had a problem
What more could you want than that
December 9, 2025
Reply from Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
No quibble replacement of faulty remote…
No quibble replacement of faulty remote Denon remote.
February 27, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
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