Richer Sounds - Sheffield Reviews 1,838

Geoff at the Sheffield branch provided excellent customer service. The store had exactly the product we were looking for and we were helped to set it up.

Great staff couldn't do enough for you especially Geoff

Went into store and bought a tv even though it was £100 more than online as I wanted the personal approach. The personal approach consisted of getting the tv 3 days later on a day we didn’t agree and me needing to take time off. The delivery then arrived at 8:30pm and they called 1.5 hours before delivery saying they were 30 mins away. Not a great service. Better off buying online.

Customer service was excellent from placing order to after sales .

Very helpful and knowledgeable

Good honest advice for both my purchases, and they even helped me carry my items to the car

Very knowledgeable, easy to talk to, offered suggestions which did not necessarily mean more money. What’s not to like

Staff were helpful and polite. I have no issues with that side of my purchase.
The problem is with the location of your Sheffield store. It is in an area with very limited parking and many resident parking restrictions. Traffic is always a problem too due to its location and close proximity to hospitals. This makes collection of items very awkward indeed. Ideally , you should move to a more accessible site

On delivery only one person delivered the product. Which he managed but it was a 65 inch tv. It was really heavy , really needed a second person

Competitive price. Knowledgeable staff. Quick delivery.

Really helpful, knowledgeable, about their products , spot on service, will recommend

Came away with a great stereo that suited our needs. The chap that helped us was friendly, helpful and was interested in our set up at home. My wife and I were allowed time in the shop to brouse around & discuss.

Advice was great help me make right desicion

Helpful staff. Very speedy delivery.

Great customer service excellent delivery wil use again and again

Brilliant. Order process was easy. Delivery was quick & collection was easy.

My 5 year old TV broke and parts could not be obtained as it was now discontinued, a gift voucher towards a replacement reflected on the value of my broken TV was offered to which I happily accepted, I went into the Sheffield branch and purchased a replacement using the voucher as part payment which arrived the following day with a 6 year guarantee.
Everyone involved in this process from the repair team admin, sales staff and delivery were excellent and friendly.
I am more than happy with the replacement TV I purchased as it was virtually the same as the previous one but lighter and has a better screen.
This experience has reinforced the reasoning why I only ever buy from and recommend to others Richer Sounds.

Item wanted was not in store but ordered and delivered to my door in 36 hours so thank you

Excellent service all round. Price matched at a very good price. Great communication throughouT. Sales staff were helpful, knowledgeable and friendly. This is the second TV we have bought from Richer sounds. The six year warranty gives peace of mind. We had to have a repair on our previous TV. The service was good. Pick up from home and delivered back in good time. Highly recommend Richer Sounds.

getting a fair deal, staff polite and helpful