Myself and my wife are 80+yrs old and our only television broke down after 5yrs and 11months of our 6year guarantee. We contacted Richer sounds and spoke to Ben, a fantastic employee of Richer sounds.... See more
Company replied
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See what reviewers are saying
Contacted Sheffield branch about a clearance item. Alex responded, repeatedly, in a timely fashion, friendly and informative. Secured a clearance item product for a bargain price, arrived in great con... See more
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My last purchase went through as usual without any problems. I’ve been shopping at Richer Sounds for a long time and the reason I keep going back apart from the great prices is because you only find o... See more
Company replied
Very helpful staff and easy to order. Ordered by telesales previously and from the Sheffield branch in the last few days.In every case I have used Richer sounds there has been no pressure to buy a par... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
130 Whitham Road, S10 2SR, Sheffield, United Kingdom
- 0333 900 0034
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quick and easy
May 13, 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Brilliant experience
Brilliant experience. I wanted a Robert’s Radio and whilst they didn’t have one in stock the Manager ordered one in which arrived within days. No hassle, just great service.
May 12, 2026
Reply from Richer Sounds - Sheffield
Thank you for your wonderful feedback
Happy days
The most friendly helpful staff strictly from my point of view have never had cause to complain of anything nothing is too much trouble.
May 12, 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great products and world class customer…
Great products and world class customer service!
March 25, 2026
Reply from Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Geoff at the Sheffield branch provided…
Geoff at the Sheffield branch provided excellent customer service. The store had exactly the product we were looking for and we were helped to set it up.
May 16, 2026
Unprompted review
Reply from Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Great staff couldn't do enough for you …
Great staff couldn't do enough for you especially Geoff
May 9, 2026
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Better off buying online sadly
****update**** After sales and delivery service from Paddy has been top class. Refunded difference and paid for a cable the soundbar also. Very kind and attentive**Went into store and bought a tv even though it was £100 more than online as I wanted the personal approach. The personal approach consisted of getting the tv 3 days later on a day we didn’t agree and me needing to take time off. The delivery then arrived at 8:30pm and they called 1.5 hours before delivery saying they were 30 mins away. Not a great service. Better off buying online.
May 9, 2026
Reply from Richer Sounds - Sheffield
I was of course concerned to read your review and have since investigated, disappointingly the initial issue was a colleague mistake which albeit are sometimes inevitable, was totally avoidable. It appears they promised a date for delivery for which couldn’t actually be achieved, and obviously the courier calling too early on the date you had reluctantly accepted with them, simply added to your frustration. Please accept my apologies for what has happened and my assurances that lessons will be learnt as a result.
In the meantime, either myself or a senior team member will be in touch with you to put this right. Hopefully you can see from the tens of thousands of happy customers on Trustpilot that such human errors are thankfully rare, and I'm very sorry we let you down on this occasion.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Customer service was excellent from…
Customer service was excellent from placing order to after sales .
May 8, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review!
Reply from Richer Sounds - Sheffield
Thank you for your wonderful feedback
Good honest advice for both my…
Good honest advice for both my purchases, and they even helped me carry my items to the car
April 30, 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Very knowledgeable
Very knowledgeable, easy to talk to, offered suggestions which did not necessarily mean more money. What’s not to like
May 4, 2026
Reply from Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Staff were helpful and polite
Staff were helpful and polite. I have no issues with that side of my purchase.
The problem is with the location of your Sheffield store. It is in an area with very limited parking and many resident parking restrictions. Traffic is always a problem too due to its location and close proximity to hospitals. This makes collection of items very awkward indeed. Ideally , you should move to a more accessible site
May 3, 2026
Reply from Richer Sounds - Sheffield
Thanks for taking the time to leave us your feedback, and for the kind comments on the team which I’ve passed on.
We do understand the points you’ve raised around the store’s location. Being close to the city centre does bring some challenges in terms of traffic at busy times; however, there are a number of nearby parking options, including bays on Moor Oaks Road and Parker’s Lane car park just a short walk away and we’re always happy to reimburse parking costs for our customers.
Of course, we appreciate that getting into store isn’t always the most convenient option for everyone, which is why we also offer a full telesales service along with home delivery, so you can still get the same expert advice.
If there’s ever anything further we can help with, please feel free to get in touch via the details below...
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
On delivery only one person delivered…
On delivery only one person delivered the product. Which he managed but it was a 65 inch tv. It was really heavy , really needed a second person
May 2, 2026
Reply from Richer Sounds - Sheffield
Thanks for leaving us a review, and for the feedback about the delivery team which we will discuss with the courier in question. We hope the new TV is to your liking!
The Richer Sounds team
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Really helpful
Really helpful, knowledgeable, about their products , spot on service, will recommend
April 29, 2026
Reply from Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Came away with a great stereo that…
Came away with a great stereo that suited our needs. The chap that helped us was friendly, helpful and was interested in our set up at home. My wife and I were allowed time in the shop to brouse around & discuss.
April 24, 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Great customer service excellent…
Great customer service excellent delivery wil use again and again
April 22, 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
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