Richer Sounds - Sheffield Reviews 

Contacted Sheffield branch about a clearance item. Alex responded, repeatedly, in a timely fashion, friendly and informative. Secured a clearance item product for a bargain price, arrived in great condition in good time. Couldn't be happier in every way. Always heard good things about Richer Sounds. This experience will ensure they will always be on my list to consult, when I am looking to make another purchase. Thank you guys.

The receiver I bought had a very noticeable hum on the left Chanel and the guys at the Sheffield store made it easy to swap it for another unit…then I decided to upgrade to different model all together instead of a replacement unit and again the man who helped me was excellent (and fast!…I was parked on a single yellow line nearby-shush nobody needs to know this). Long story short it’s easy to sell something but when things don’t go well that’s when customer service really matters and, as always at RicherSounds (I don’t buy much but I’ve been a customer since the 00’s), they are nice and helpful…also know a lot about hifi funnily enough

Great service and advice as always.

very helpful staff and quick reply to my inquires, item was special order and arrived quicker than expected.

The Roberts 95i was not as expected (no issue on Richer sounds part). but the Roberts companion app isn't averrable on apple in the UK and is required to setup the streaming services/network. I had to contact Roberts support who suggested a different 3rd party app saying it was better than the Roberts App

Friendly, professional guy who knew the item was after and sorted out the purchase with zero hassles. And as a former Sheffield resident spoke a language I understood.

Very helpful and polite staff member
Great product

Well. I've been using this store for over twenty years. Quality still superb. Went into store, ordered a stereo, but is was to large !!
Went back, had another chat and oder a different one. Great product, helpful staff and excellent delivery service through DPD. Nothing to add. And thanks to Stuart too for his patience.

Good, objective and quality advice.
Good service and professional

Brilliant experience. I wanted a Robert’s Radio and whilst they didn’t have one in stock the Manager ordered one in which arrived within days. No hassle, just great service.

The most friendly helpful staff strictly from my point of view have never had cause to complain of anything nothing is too much trouble.

Great products and world class customer service!

Geoff at the Sheffield branch provided excellent customer service. The store had exactly the product we were looking for and we were helped to set it up.

Great staff couldn't do enough for you especially Geoff

****update**** After sales and delivery service from Paddy has been top class. Refunded difference and paid for a cable the soundbar also. Very kind and attentive**Went into store and bought a tv even though it was £100 more than online as I wanted the personal approach. The personal approach consisted of getting the tv 3 days later on a day we didn’t agree and me needing to take time off. The delivery then arrived at 8:30pm and they called 1.5 hours before delivery saying they were 30 mins away. Not a great service. Better off buying online.

Customer service was excellent from placing order to after sales .

Very helpful and knowledgeable

Good honest advice for both my purchases, and they even helped me carry my items to the car

Very knowledgeable, easy to talk to, offered suggestions which did not necessarily mean more money. What’s not to like

Staff were helpful and polite. I have no issues with that side of my purchase.
The problem is with the location of your Sheffield store. It is in an area with very limited parking and many resident parking restrictions. Traffic is always a problem too due to its location and close proximity to hospitals. This makes collection of items very awkward indeed. Ideally , you should move to a more accessible site