Richer Sounds - Sheffield Reviews 

From the moment we entered the shop the customer service was excellent. We explained what we wanted and was delt with straight away. No nonsense polite and knowledgeable. Delivery. Was spot on, no complaints at all.

Prompt, Polite and knowledgeable, prices are good too.

Knowledgeable staff and great service. TV delivered the next day.

In store help and advice is excellent and pricing matching done without argument

My only gripe which I have written to them about is that the free delivery in 3-5 working days does not allow the customer to indicate a time when they know they will be out (I am not suggesting it allows you to game the system to get the time you want). What happens is the delivery company notify you of the delivery time and you have to go back to them and re-arrange wasting everyone's time. It would be far better if at the outset everyone knew that Monday morning was not an option for delivery. I understand I am not alone in saying this and it is a shame that the management do not look at how they could improve this. It is not rocket science and I am sure would be of just as much benefit to their delivery companies as it would to their customers.
I should add that in my case there was no problem for me as the delivery company did not allocate me a time on the Monday morning when I knew I was not available

I should add that I have been twice asked to review and the first one I thought was about the deliver company and this one was about the Richer experience of buying a TV and hence the duplication

I was able to chat directly with one of the RS guys who spent some time ensuring the item was still available. It was dispatched by him there and then.

Knowledgeable young chap knew his product, was polite and helpful. Recommended.

Very helpful staff

Geoff from Sheffield sorted me out with a cracking tv. I felt his service was great and really cared about doing everything he could to make me happy.
Richer sounds is my go to shop and always be with service like this.
1 happy customer

Excellent service easy to setup TV

My last purchase went through as usual without any problems. I’ve been shopping at Richer Sounds for a long time and the reason I keep going back apart from the great prices is because you only find out how good a company is when something goes wrong with a product. I’ve never had a problem with Richer Sounds Sheffield sorting things out as they provide a great service and another great reason to keep going back.

One call sorted it. Spoke to Conor asked advice re Tv for mother in law. all agreed and sorted arrived 3 days later job done and happy mother in law.

Great service, knowledgable and helpful team.

Myself and my wife are 80+yrs old and our only television broke down after 5yrs and 11months of our 6year guarantee. We contacted Richer sounds and spoke to Ben, a fantastic employee of Richer sounds. With a couple of days the TV repair me were at our house, but unfortunately it needed to be taken to the workshop to be repaired. A quick phone call to Ben, who knowing our circumstances, quickly organised a loan TV until ours was repaired. Well done Richer Sounds and a special well done to BEN, thank you.

Pretty much everything was great. Service from extremely helpful staff was much appreciated and the delivery service and staff were excellent, indeed it was the best delivery service I've ever experienced.

Very helpful staff and easy to order. Ordered by telesales previously and from the Sheffield branch in the last few days.In every case I have used Richer sounds there has been no pressure to buy a particular product and in every case the service including the delivery service has been fist class.

Contacted Sheffield branch about a clearance item. Alex responded, repeatedly, in a timely fashion, friendly and informative. Secured a clearance item product for a bargain price, arrived in great condition in good time. Couldn't be happier in every way. Always heard good things about Richer Sounds. This experience will ensure they will always be on my list to consult, when I am looking to make another purchase. Thank you guys.

The receiver I bought had a very noticeable hum on the left Chanel and the guys at the Sheffield store made it easy to swap it for another unit…then I decided to upgrade to different model all together instead of a replacement unit and again the man who helped me was excellent (and fast!…I was parked on a single yellow line nearby-shush nobody needs to know this). Long story short it’s easy to sell something but when things don’t go well that’s when customer service really matters and, as always at RicherSounds (I don’t buy much but I’ve been a customer since the 00’s), they are nice and helpful…also know a lot about hifi funnily enough

Great service and advice as always.

very helpful staff and quick reply to my inquires, item was special order and arrived quicker than expected.

The Roberts 95i was not as expected (no issue on Richer sounds part). but the Roberts companion app isn't averrable on apple in the UK and is required to setup the streaming services/network. I had to contact Roberts support who suggested a different 3rd party app saying it was better than the Roberts App

Friendly, professional guy who knew the item was after and sorted out the purchase with zero hassles. And as a former Sheffield resident spoke a language I understood.