Richer Sounds - Sheffield Reviews 

1,909
TrustScore 5 out of 5

4.9

130 Whitham Road, S10 2SR Sheffield, GB


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Rated 5 out of 5 stars

We had a vague idea as to which TV we wanted, and the salesperson gave us great advice, quickly showing us the model which met all of our criteria. We arranged for the TV to be installed, and Nick was... See more

Company replied

Rated 5 out of 5 stars

I've been buying hi-fi, TVs etc from Richer Sounds since the late 70's, You deal with professionals, always get great advice, the best prices and a 6 year warranty you won't find anywhere else. If you... See more

Company replied

Rated 5 out of 5 stars

Was sold a product by someone who knew what they were talking about and they did not try to steer me in the direction of the most expensive item. The salesperson was understanding when l had a tempora... See more

Company replied

Rated 5 out of 5 stars

Contacted Sheffield branch about a clearance item. Alex responded, repeatedly, in a timely fashion, friendly and informative. Secured a clearance item product for a bargain price, arrived in great con... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 130 Whitham Road, S10 2SR, Sheffield, United Kingdom

  • 0333 900 0034

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,909)

23,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price and a personal experience…

Great price and a personal experience from knowledgeable staff.

February 23, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Friendly & knowledgeable service

Friendly & knowledgeable service
Great advice in helping to choose products
Will definitely visit again

February 22, 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent service.…

I needed to replace the stylus on an Ortofon 2M Red which I'd managed to break by fitting the very poorly designed cover. The guys at the Sheffield branch didn't have one in stock, but arranged for it to be delivered from their warehouse. It arrived the next day, less than 24hrs from ordering. Excellent service. Thank you.

February 19, 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service.

February 19, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Superb Service

Olli and Dave got my selected tv to my door despite not having it in stock, in less than 24hrs. This is my 6th tv (amongst other products) from Richer Sounds. I have never had any issues the products are long lasting, and prices are competitive. They want you to be a customer for life, there is simply no reason for anyone not to be so. Once again, top job chaps, always appreciated

February 18, 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review!

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable and very helpful.

February 17, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service

February 15, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Easy transaction. Always good to deal with.

February 13, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Improving sound of oled tv.

I rang Richer Sounds Sheffield, enquiring about Sonos Beam gen2. The manager informed me that he had one in stock and could reserve it for me. I went to the shop and spoke with the manager who reassured me that the product would do the job of improving the dialogue on my lg tv. I bought the item and have been absolutely thrilled by the result. Even my ever sceptical wife admits that the tv sound has improved. Thank you richer sounds for excellent product knowledge and great advice.

February 12, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer Sounds was recommended to me…

Richer Sounds was recommended to me found the staff very helpful speedy delivery great choice online to choose from 5 Stars

February 12, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Amazing customer care

Very easy ordering, found what I wanted and item was dispatched to carrier quickly, unfortunately their carrier let them down and tv didnt arrive the day it was due, BUT after contacting Richer sounds the customer service was incredible, they arranged delivery with a different carrier the following day and it arrived early than said, also a follow up phone call to confirm everything was ok, this is exactly why I didnt buy from an electrical supermarket type shop, the personal service from Richer sounds was amazing, I would have no hesitation recommending them and using them again myself

February 11, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

EXCELLENT

Fantastic advice. Sometimes a lot to take in but what an absolutely fantastic system I bought. I didnt spend a fortune, just above entry level but it is amazing. Much better than I expected. Its like I've discovered music again.

February 10, 2026
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Reply from Richer Sounds - Sheffield

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Product came when you said it would you…

Product came when you said it would you let me know when it had arrived so l could collect the manager gave me helpful advice around potential repairs very happy have shopped with you before and will do so again

February 10, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Another great purchase from richer…

Another great purchase from richer sounds, unbeatable guarantee and top customer service from Olli in the Sheffield branch

January 23, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very helpful and efficient staff

Very helpful and efficient staff, product arrived exactly as advised.
Great service, thankyou!

February 7, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great place to shop but parking a nightmare

The staff were extremely knowledgeable and helpful. Everyone was so friendly. The parking was a bit of a pain though. We had to park in a pay and display bay, which was a little walk from the shop.

January 31, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Good company to do business with and…

Good company to do business with and I’ve used them many times and will be my first port of call.

February 3, 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Ordered by phone

Ordered by phone, very helpful, polite, and efficient, Sorted out any questions i had and took my order for next day delivery. Item delivered next day on time and efficient service. Item was the best value of its kind available at the lowest price i could find, i will definatelly be using for future purchases.

February 2, 2026
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Reply from Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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