We received excellent service from Omar and Oli at Richer Sounds Swiss Cottage. Very responsive and helpful to design and coordinate AV for the design of a media room. Thank you Builders by Design
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... See more
Company replied
One of the best purchase i ever did with this guys 6 years warranty on my TCL 55C7K ,and the TV is actually amazing ,better than Sony . Cost minimum for a very high specifications adn quality of t... See more
Company replied
A great experience is one that goes completely to plan. I spoke to a very helpful and polite salesman and my order was delivered the next day. A very competitive price added to the delight. Thankyou
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
25 Northways Parade, NW3 5DN, London, United Kingdom
- 0333 900 0031
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff with good quality…
Very helpful staff with good quality Hifi products.
April 13, 2025
Reply from Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very helpful and friendly advice from…
Very helpful and friendly advice from Filip at Swiss Cottage.
Really made it worthwhile going into the store to speak to a human.
December 3, 2025
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Exceptional Customer Service
Great products at best available prices along with exceptional customer service.
December 1, 2025
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent personal advice
Excellent personal advice from knowledgeable staff. Olly in the Swiss Cottage branch was particularly helpful. They even carried out all the equipment to my car.
December 1, 2025
The Swiss Cottage Branch Manager very…
The Swiss Cottage Branch Manager very helpful in giving detailed explanations on the ultra bar was out of stock but Filip managed to source it from other branch keep it up
December 1, 2025
Easy company to deal with helpful and…
Easy company to deal with helpful and good communication.
December 1, 2025
Outstanding experience from start to…
Outstanding experience from start to finish...
These guys are pros!
Filip guided me through my purchase decision every step of the way.
Couldn't recommend them enough!
November 28, 2025
Fast efficient and very helpful.
November 29, 2025
Reply from Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Oli in particular was extremely helpful in explaining things and locating the exact turntable I wanted. So a well-deserved 5 stars. Majority on the other hand would get only 1 star for providing the turntable without the drive belt attached. But Richer Sounds came to the rescue and sorted it out with their after-sales service. A good reason to buy in person and not online.
November 28, 2025
Very helpful store manager
Store manager Filip was very helpful and assisted me in choosing between several systems. He explained delivery options and also explained how to set up the product.
November 26, 2025
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Excellent customer service
I am always very happy with my purchases from your stores due to the fact that I am very aware of the high levels of customer service which, is very much appreciated.
November 21, 2025
Great advice for my garden sound system…
Great advice for my garden sound system with speakers I was told 3-5 days and cam next day. What a service thank you
November 18, 2025
Great staff very helpful staff ,glad to…
Great staff very helpful staff ,glad to spend time with you and not trying to upsell and very knowledgeable of what they do great company to buy from had a few products over the last year from them
October 1, 2025
Reply from Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
I was recommended to Richer sounds…
I was recommended to Richer sounds needed a tv sales guy very helpful and professional on the phone so purchased the tv
November 11, 2025
Reply from Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Efficient and great product advice
November 10, 2025
I went into the Swiss Cottage store…
I went into the Swiss Cottage store knowing the company were rated well. Oli, was attentive, polite and very knowledgable. I was advised about the purchase which has been a success in every way. Thank you for making a customer very happy!
November 8, 2025
Reply from Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
V knowledgeable team
V knowledgeable team. Always excellent customer service and good value products. I’ve been my AV stuff from here for over 20 years
November 8, 2025
Reply from Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.