Richer Sounds - Swiss Cottage Reviews 

1,099
TrustScore 5 out of 5

4.9

25 Northways Parade, NW3 5DN London, GB


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Rated 5 out of 5 stars

Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... See more

Company replied

Rated 5 out of 5 stars

Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... See more

Company replied

Rated 5 out of 5 stars

Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... See more

Company replied

Rated 5 out of 5 stars

I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 25 Northways Parade, NW3 5DN, London, United Kingdom

  • 0333 900 0031

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,099)

24,686 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company with great people

Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple of days. Very good advice and after sales service equals piece of mind on a big purchase. Thoroughly recommend this company.

June 4, 2026
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Reply from Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Oli and his knowledge and support was…

Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey from our first talk to taking the projector home. Very happy.

August 12, 2026
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Reply from Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Joy in listening to my music again

Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and installed what I needed. I am now enjoying listening to my music. Great joy. Fabulous service

July 11, 2026
Unprompted review
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Reply from Richer Sounds - Swiss Cottage

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent and Responsive Service

We received excellent service from Omar and Oli at Richer Sounds Swiss Cottage. Very responsive and helpful to design and coordinate AV for the design of a media room. Thank you Builders by Design

August 4, 2026
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Reply from Richer Sounds - Swiss Cottage

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

It looks, it sounds good and it does you good.

A great experience is one that goes completely to plan. I spoke to a very helpful and polite salesman and my order was delivered the next day. A very competitive price added to the delight. Thankyou

July 29, 2026
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Reply from Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Richer Sounds in Swiss cottage is the…

Richer Sounds in Swiss cottage is the place to go to if you need advice on the right products, and very competitive prices.

July 26, 2026
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Reply from Richer Sounds - Swiss Cottage

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

One of the best purchase i ever did…

One of the best purchase i ever did with this guys
6 years warranty on my TCL 55C7K ,and the TV is actually amazing ,better than Sony .
Cost minimum for a very high specifications adn quality of the TV
well done Richer Sounds

August 4, 2026
Unprompted review
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Reply from Richer Sounds - Swiss Cottage

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Simply the Best

I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I had a replacement set delivered to my home the following afternoon. Such friendly and helpful staff at Swiss Cottage. Thank you so much...

July 22, 2026
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Reply from Richer Sounds - Swiss Cottage

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Real people

The people at Richer Sounds Swiss Cottage are actual people. They were there when I called, listened when I explained the problem (a faulty TV), and offered help. They were patient, thoughtful and keen to improve the situation. Refreshing.

July 22, 2026
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Reply from Richer Sounds - Swiss Cottage

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

Paul was extremely helpful and the television was delivered very quickly. John installed it for me a couple of days later and his expertise was absolutely amazing. I really appreciate the simplicity - for me - of the whole procedure with such assistance from Paul and John, so many thanks to both of you.

From Patricia Spencer

As I have already notified Trustpilot, Victor died last year.

June 25, 2026
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Reply from Richer Sounds - Swiss Cottage

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service

I went looking for better headphones and Oli at Swiss Cottage branch was very helpful and knowledgeable. He also discussed and demonstrated some other equipment I was interested in. Very good service without any pressure or hassles.

July 2, 2026
Unprompted review
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Reply from Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

EXCELLENT SERVICE FROM FILIP

Filip at Swiss Cottage was very patient as I was very confused about choice. Once I had made a decision He expedited delivery for next day. Richer Sounds seems to have one of the most comprehensive selections of Hi Fi brands and related accessories available

June 22, 2026
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Reply from Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

The staff at your Swiss cottage branch…

The staff at your Swiss cottage branch (especially oli) have been excellent, very helpful and friendly, will use this store again

June 22, 2026
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Reply from Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Knowledgeable and helpful

Knowledgeable and helpful

December 21, 2025
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Reply from Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Oli was very helpful

Oli was very helpful. Made recommendations and provided all of them (and lots of time) to try them out in the back room. Came to my flat to install the tech (and the control app) to ensure everything worked properly. Followed up to make sure the turntable I bought for my son was working as well.

June 8, 2026
Richer Sounds - Swiss Cottage logo

Reply from Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

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