I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
One of the best purchase i ever did with this guys 6 years warranty on my TCL 55C7K ,and the TV is actually amazing ,better than Sony . Cost minimum for a very high specifications adn quality of t... See more
Company replied
A great experience is one that goes completely to plan. I spoke to a very helpful and polite salesman and my order was delivered the next day. A very competitive price added to the delight. Thankyou
Company replied
The people at Richer Sounds Swiss Cottage are actual people. They were there when I called, listened when I explained the problem (a faulty TV), and offered help. They were patient, thoughtful and kee... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
25 Northways Parade, NW3 5DN, London, United Kingdom
- 0333 900 0031
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been with Richer sounds for…
I have been with Richer sounds for nearly 20 years, and I've always received 5* service from them.
Very unbiased, and say what they really want to say.
June 5, 2026
Reply from Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Very Friendly,Helpful and Knowledgable…
Very Friendly,Helpful and Knowledgable Staff at Richer Sounds Swiss Cottage Branch.
June 1, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Exellent service and advice
June 2, 2026
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Staff knowledgeable and very helpful.
May 23, 2026
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Brilliant hifi shop
Brilliant hifi shop. Paul and Oli were amazing. So knowledgeable and helpful! Couldn't ask for better service. Thank you! Lindsay
May 29, 2026
Unprompted review
Reply from Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
A First-Class Buying Experience
I had an outstanding experience with Richer Sounds in Swiss Cottage when purchasing a turntable and WiiM streamer. Oli was knowledgeable, responsive, and very easy to deal with throughout the process. He provided clear advice and helpful technical support at every stage, and his sense of humour made the experience even more enjoyable! Excellent customer service from a longstanding local retailer that I would recommend without hesitation.
May 19, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Good professional shop staff
Good professional shop staff; ditto for technical installation staff
May 19, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.
May 17, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very Disappointed
I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work although I eventually managed to balance the system manually. When Richer Sounds heard of my dissatisfaction they were VERY SUPPORTVE, even sending the shop manager to my home to advise. They offered me free exchange or a full refund but it wasn't necessary because the system was by then satisfactory. Thank you RICHER SOUNDS
May 13, 2026
Reply from Richer Sounds - Swiss Cottage
I was genuinely sorry to hear that you’ve been disappointed with the purchase of your new amplifier. particularly after taking advice from our team. We would always do our best recommend the most suitable product based on a customer’s requirements, so it’s disappointing to hear that this hasn’t met your expectations.
Indeed, it sounds like something didn't go quite as it should here with the auto calibration, which can potentially be affected by a number of factors, however I understand the branch have since arranged a home visit to help understand the issues and am pleased to be able to say the situation is now resolved to your satisfaction.
Of course if I can be of any more help in the meantime do let me know, hopefully you will believe from the 98% of positive Trustpilot reviews that these kind of issues are a very rare occurrence and ones we will always attempt to put right.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer Sounds provide excellent…
Richer Sounds provide excellent service, knowledge and great support.
May 12, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
The customer service was very…
The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.
May 5, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good and well-informed advice on…
Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier
May 4, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The person in the shop was very helpful
May 3, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First (and last) place to visit
Bought a pair of Dali Sonik 7 speakers - amazing. Felip was incredibly helpful. I have kitted out most of my AV from Richer Sounds, Swiss Cottage. Omar is also excellent. Well done!
April 18, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
I had problems with the installation of Marentz for my home cinema
I had problems with the installation of o home cinemaa. I am old and disble and your team came a few times to adjust the Marentz. Every is workind, Thank you for your dedicated team
February 16, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Best place toGo for all Audio anywhere
Had a complicated request which staff dealt. With and were patient with me as I struggled to understand the details. Then when I got everything home they still dealt with my confusion and sorted it out - used them for years - best place for any audio
April 11, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.