We received excellent service from Omar and Oli at Richer Sounds Swiss Cottage. Very responsive and helpful to design and coordinate AV for the design of a media room. Thank you Builders by Design
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... See more
Company replied
One of the best purchase i ever did with this guys 6 years warranty on my TCL 55C7K ,and the TV is actually amazing ,better than Sony . Cost minimum for a very high specifications adn quality of t... See more
Company replied
A great experience is one that goes completely to plan. I spoke to a very helpful and polite salesman and my order was delivered the next day. A very competitive price added to the delight. Thankyou
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
25 Northways Parade, NW3 5DN, London, United Kingdom
- 0333 900 0031
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good personal service
February 22, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly Retail experience
Both the staff were helpful and sorted out my Leads for the speakers very friendly too any question i ask regarding Dvd players or cd players they answered my questions. I will be going back to same store again. Great Retail experience. I thank both the staff. O
February 19, 2026
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Quick result on repair to my amplifier
Quick result on repair to my amplifier. Good communication for the pick up and drop off to the repairers.
November 27, 2025
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Excellent experience
Excellent customer service. Staff really friendly and helpful. Richer Sounds keeping the bricks and mortar shopping experience alive - let's hope it lasts!
February 11, 2026
Reply from Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Great service thanks to Ollie at the…
Great service thanks to Ollie at the Swiss Cottage shop.
February 6, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Warm welcome
Warm welcome. Great advice and reassurance. Prompt delivery and an amazing installer!
February 9, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Person I spoke to was very…
Person I spoke to was very knowledgeable and understood exactly what I was trying to achieve.
November 19, 2025
Reply from Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
HELPFUL AND FRIENDLY WELL INFORMED…
HELPFUL AND FRIENDLY WELL INFORMED ADVICE FROM PAUL, WHICH I ACTED UPON; I WAS PLEASANTLY SURPRISED WHEN THE BUNDLE OF GOODS WHICH I'D BOUGHT WERE ALL DELIVERED THE VERY NEXT DAY.
THANK YOU !
February 5, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service, store manger were very helpful and polite.
February 3, 2026
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Swift and professional.
February 3, 2026
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Good Deal
First the price was great delivery was on time the Ortofon 2m Blue cartridge after fitting met all my expectations
January 30, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Great but with one small issue
Generally good, but a failure of the shop assistant to notify me that my parcel, clearly labelled for pickup, had arrived. This meant that I rang to ask if it had arrived and had to collect it the following day. All the same, they were very apologetic, polite and helpful the following day. This was the reason for removing one star, but I am delighted with their 6-year guarantee and their excellent after-sales service. They remain very good value, and have a very clear website.
February 2, 2026
Reply from Richer Sounds - Swiss Cottage
Thank you for taking the time to leave us your feedback and apologies that you had to call the store to check the status of your click and collect order and will raise with the branch team to stress the importance of managing such issues closely.
I do hope you are satisfied with the new purchase of course, but should you need any help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent customer service
Was able to ask the person serving for advice, be sure of compatibility with what I had. Very clear about Delivery/ Collection, and they phoned me to let me know it had arrived, as promised.
January 31, 2026
Reply from Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Efficiency and organised
January 30, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service: delivery of new TV the next morning.
January 28, 2026
Unprompted review
Reply from Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
Once again
Once again, perfect service from this company. Ordered TV on the Thursday, delivered next day, Friday. I would like to add, this company honour the warranty given with your purchase. I had a problem with my last TV. It was collected, repaired, and delivered. No quibbles.
January 22, 2026
Reply from Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Our first visit and purchase from…
Our first visit and purchase from Richer Sounds,
Great choice, excellent customer service, very pleased with our delivery.
January 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.