Right Deals Reviews 

732
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Terrible service – Avoid this shop!I ordered an impact drill back in June, and today is August 22nd, but the product has still not been delivered. Communication from the company has been poor and spor... See more

Rated 2 out of 5 stars

Took days for a item to be sent. Was advertised overnight delivery from Auckland to Auckland but it took 4 days, they tried to say it was on the way but the tracking showed it hadnt even been picked u... See more

Rated 5 out of 5 stars

Excellent service, quick free delivery (almost next day), best market price even cheaper that the first bed same model and brand that I bought 5 years ago from another store. I love ottoman birlea bed... See more

Rated 1 out of 5 stars

Would give no stars if I could! Shocking customer service! Dining table arrived, half missing and badly damaged! Arranged pick up, & told would receive refund! Have tried to call numerous times (premi... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Flat Pack Assembly
  5. Living Room Furniture Store

Written by the company

Right Deals UK - New owner 2024! We believe that every home deserves the highest quality of furniture. Our options include furnishings for bedrooms, offices, gardens, hallways, kitchens, dining and living areas plus storage facilities.


Contact info

2.0

Poor

TrustScore 2 out of 5

732 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(732)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would give no stars if I could

Would give no stars if I could! Shocking customer service! Dining table arrived, half missing and badly damaged! Arranged pick up, & told would receive refund! Have tried to call numerous times (premium rate) no answer. Have emailed numerous times.. still no refund!! Do not buy from this company!

December 23, 2021
Unprompted review
Rated 1 out of 5 stars

Shipping was late

Shipping was late. Came with missing pieces. Lack of communication. Hard to track. Rotten tracking company. Maybe they were at fault. Nice beds though, but one piece broke on assembling it. HOpe that gets sorted out soon.

December 14, 2021
Right Deals logo

Reply from Right Deals

Hi.

Sorry for the issues with the order.

Unfortunately, a box was lost with the courier, which we then asked for info on and you provided. Following this we immediately sent out a replacement box for you.

We have also responded to your latest request for a replacement part for the broken one and will arrange this to be sent out for you.

Unfortunately we cannot control an order once shipped with our couriers, we are also not always made aware of an issue until contact is made by yourself for us to look into it.

We hope you found our service of responsiveness to your order issues suitable and may consider re-reviewing based on this.

Kind Regards
Right Deals UK

Rated 1 out of 5 stars

Awful customer service and don’t refund your money!

None existent customer service! Trying to hold of anyone from the company is very difficult. Left a voicemail on their phone line with no call back at all! I’m still waiting for my refund they won’t reply to my emails or my calls. Will be taking this further now as completely unacceptable just before christmas outstanding nearly £400 from these guys. They call it right deals but all they do is ramp up the prices of other retailers, I ordered some bedroom furniture but found it 10-20% cheaper at main stores. I cancelled my order 30 minutes after placing it weeks ago and still outstanding my money although I got told 2-7 working days on 30/11/21

December 14, 2021
Unprompted review
Right Deals logo

Reply from Right Deals

Hi.

Firstly, I am very sorry for the delay in your refund, this has since been processed in full. I have raised the matter with our management, using your order as an example. There are no excuses and a lack of communication can be seen from our side throughout this order.

I apologise for the inconvenience and delay with your refund.

Processes on our end are being reviewed to make sure anything like this does not happen going forward.

Kind Regards
Right Deals UK

Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. I ordered an item almost a month ago now and apparently it was damaged during transit and returned. I have been unable to get a new item delivered or a refund since. Do not use this company. Very disappointed

December 14, 2021
Right Deals logo

Reply from Right Deals

Hi Louise.

Firstly, I am very sorry for the poor communication in regards to your order, I can see going through your contact with us that action has not been taken sufficiently to resolve your issue.

We have just tried to contact you via the number on your order to speak with you and see how you would now like to proceed. We can make sure a replacement order is dispatched within 24 hours for an overnight delivery, alternatively we can issue a full refund immediately.

If you can either call us on 0844 880 0077 or email at getintouch@rightdealsuk.co.uk I will make sure either is sorted asap.

Again, I am really sorry for the inconvenience and delay in resolving the issue with your order.

Kind Regards.
Right Deals UK

Rated 1 out of 5 stars

Ordered single ottoman bed

Ordered single ottoman bed, one part arrived but still waiting for second part weeks later. It is very difficult to get an update regarding missing part and when I will receive this.

Very disappointed

December 13, 2021
Right Deals logo

Reply from Right Deals

I am so very sorry for the poor communication in regards to your missing box.

I have spoken to our Customer Service team and ensured that a replacement headboard box is shipped out for you. This should now be dispatched tomorrow and be with you hopefully Thursday.

I will keep an eye on your order and send through tracking for the replacement box as soon as I get the info.

Sorry again for the inconvenience with this, in all honestly, it should have been resolved for you long before this point when you first contacted us. There seems to have been a breakdown in the communication on our end.

Regards
Right Deals UK

Rated 5 out of 5 stars

A perfect new feature!

After recently redecorating our spare bedroom I was looking for a single white ottoman bed to fit in with the new colour scheme and to give us extra space. I saw this bed on a couple of sites but Right Deals offered the best price and free delivery. The delivery was very fast and easy. The bed was easy to put together and looks great in our new room. Would definitely recommend Right Deals UK.

November 6, 2021
Rated 3 out of 5 stars

No spare parts in offer

Dressing table is great, I didn't find it difficult to put all parts together except mirror that I broke. Unfortunately the only thing I was offered is buying another whole set. Apparently there's no spare parts in sale. Very disappointing. Accidents happens and if I knew there's no option to buy another part if one is broken I wouldn't buy this table.

November 5, 2021
Rated 5 out of 5 stars

Good value

As described, a good quality item, compact and ideal for small spaces. Easy to install and arrived quickly

October 5, 2021
Rated 1 out of 5 stars

Stay AWAY from this company!

I wouldn't normally leave reviews, but AVOID this company at all costs. I was expecting a 6 seater dining set and it would come in 5 items.

On the first day I waited around and only received 3 items which were just the chairs, then the next day I just received 1 items which was the table. I'm still waiting for the final part, As for customer service they are SHOCKING I have tried the live chat been phoning all day I even tried to email with NO response.

The courier they use XPD said that the items were delivered 9:25am when it actually arrived at 10:30am and the courier signed my name! I was on my own then the items were delivered and I didn't get any help with getting my items inside. I'm just so frustrated. I have just seen other reviews about this so called company about faulty goods so if this is the same for us we are going to report this company to trading standards. This has been nothing but stressful. I have never had a delivery this stressful EVER!

Asked for refund because they said they were going to send us the missing items and found out days later that it was out of stock! They even provided us with tracking information!!

Finally got our refund. Unfortunately I ended up saying that I would take them to small claims court if we didn't get a refund. The lady I spoke to about this situation said there will be no need for that and a refund will be with you in the next 24hrs. 2 hours later a refund! It's amazing as soon you mention small claims court that they actually do something about it!

This went on for nearly a month!

STAY AWAY FROM THIS COMPANY!!

September 23, 2021
Rated 4 out of 5 stars

Value for money and prompt delivery

It was a wary purchase given the reviews but I am pleased overall. Good value for money. The beds I bought were not expensive so I cannot grumble and its absolutely fit for purpose!

September 23, 2021
Right Deals logo

Reply from Right Deals

Hi Ash.

Thank you for your review. Glad to hear that the beds is suitable for what you need.

We sell a range of items from budget to high end solid wood assembled items. Always happy to make recommendations should you be looking for anything else. If so just get in touch, we'll be happy to help.

Kind Regards
Right Deals UK

Rated 5 out of 5 stars

Buying fromRight Deals UK was an…

Buying fromRight Deals UK was an overall great experience. Efficient, on time, the real deal.

September 18, 2021
Right Deals logo

Reply from Right Deals

Hi Stephen.

Thank you for your review. Glad to hear that your overall experience was up to standard.

If there is anything else we can help you with, just get in touch.

Kind Regards
Right Deals UK

Rated 5 out of 5 stars

Replacement chest top

Great item and very fast shipping.
Reported a manufacturing fault on the cabinet top and the issue was addresses straight away with a replacement arriving within 3 days.
Pleasure to do business with such an honest company.
A1+++++++++++++++++++++++

September 14, 2021
Unprompted review
Right Deals logo

Reply from Right Deals

Hi Mr Bullock.

Thank you for your order and kind feedback.
I'm pleased to hear that you was happy with the price and delivery.

Also glad that we could sort your issue out for you quickly.

If you need help with any future purchases, just let us know.
We'll be happy to help.

Kind Regards
Adam

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