Rightlegalsolicitors Reviews 

110
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the staff's professionalism, efficiency, and knowledge in handling complex situations. Reviewers frequently commend the clear, proactive communication and appreciate the team's ability to meet tight deadlines and complete processes swiftly. However, some customers also noted significant issues with communication and response times. Many reported difficulties reaching the team by phone and experienced unanswered emails, leading to delays and frustration. Some reviewers were not happy with the staff's demeanor, describing interactions as rude, dismissive, or unprofessional.

What people talk about most

Service

Consumers find service to be ambiguous, with many reviewers expressing extreme dissatisfaction, citing... See more

Staff

People report ambiguous experiences with staff, with many reviewers expressing significant dissatisfaction,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting significant... See more

Customer communications

Users describe negative interactions with contact, with many reviewers reporting that communication was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ash was absolutely incredible. There was a mix-up with completion dates for an auction property that i exchanged on and it would have meant loosing out on the deposit and property. His professionalism... See more

Rated 5 out of 5 stars

Just completed purchasing my property through Right to buy. Although the process took much longer than expected (no fault of Ash and his team) I can say my experience with Right Legal Solicitors was a... See more

Rated 5 out of 5 stars

Just completed on an auction property which was a nightmare but was great all the way through. Good communication and advice given. Would use again.

Rated 5 out of 5 stars

Overall Ash was great, my client personally had a few issues with communication, however I did not - we gave Ash a date to complete on and he delivered - I did find that email communication was quick... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

110 reviews

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3.5

All reviews

(110)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

Ash failed in all regards - keep clear!

Ash failed in all regards, to list all the unprofessional failings by Right legal would turn this into a book! He appears to have lied over emails regarding receiving contracts to both myself and the estate agents. He never returned calls from his giff-gaff phone. All parties involved complained again and again over his inability to respond or keep to any dates provided. Ash added 3 months to my sale and purchase prior to me dropping him and finding a competent solicitor who has managed to catch up after this dead weight. I have not received a refund to date for the work paid for that Ash never completed. I am currently in the process of bringing a legal case to recover all costs included the fees outstanding. I will contact the ombudsman and other points of authority and only hope this dyer warning may save other unfortunates such as myself from this disaster.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Will highly recommend right legal solicitors. Arshad was conveyancing solicitors.
He was professional, not only met every deadline with exceptional efficiency but also maintained clear and constant communication throughout the process.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Everything went wrong that could go…

Everything went wrong that could go wrong.

We engaged 'Millenium Legal' who outsourced us to Right Legal Solicitors.

Despite a no chain sale we experienced repeated delays, blatant lies relating to when actions had taken place, blaming and avoidance tactics. Calls were ignored and emails I sent were 'never received'. Even in the face of written evidence.

Ash/Aziz/Arshad is the most unprofessional, rude and arrogant person I have ever had to deal with and appears to be the only person in this company. Ironically, Ash also runs the complaints department! Despite issuing a formal complaint to the company, as required by the Legal Ombudsman prior to making a formal complaint, we have not received a response from Ash 6 months later.

The company were engaged to manage the sale of a deceased estate, which made the situation much harder.

I have now lodged the complaint with the Legal Ombudsman. Save yourself a whole load of stress and heartache.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased an auction Property and…

Purchased an auction property and everything was handled professionally without any problems. Ash was always available via phone and I was kept updated via email all the way through to completion. A very competent firm, far cheaper than your local solicitor..I highly recommend!

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

First of all dig deep

First of all dig deep, and look beyond the first page of reviews. The 5 star reviews submitted in my opinion are questionable. My purchase was simple, a cash sale with no chain. Throughout the process the service provided was abysmal. The communication was extremely difficult. Emails were ignored phone calls were not returned. Inquiries were submitted by Ash, answered,but, then resubmitted due to bad organisation.
Eventually on completion day, the bank details of Right Legal were submitted to me, to transfer the funds to them, however, these did not comply with SRA Rules, as they were not a separate client account as required. When I challenged this Ash erupted, said, he was closing the file, provided no explanation, and the sale fell through. The matter has been referred to the SRA.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a nice experience since this was the first time of me acquiring a property. Whole team was very helpful and professional. Would recommend Right Legal Solicitors any time to anyone. Keep the good work going.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, good communication throughout. It was a 20 day auction completion and they managed to complete everything on time.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you to Ash and the team at…

A big thank you to Ash and the team at right legal solicitors for dealing with a very complicated purchase of my new bungalow. Although it took longer than expected because of probate etc ash was always at the end of the phone to keep me up to date with everything that was going on at the time. He gave me a completion date and he made sure it happened on the day. Once again thanks to right legal solicitors and I will definitely be using you guys again. Mark

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

As property investors we use conveyancing services a lot and Ash has provided great service. Very quick yet thorough and a pleasure to work with. Would highly recommend him

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Ash is a superstar

Ash is a superstar, has been great during the whole process of selling my property. Would highly recommend anyone using this solicitor’s firm and I’m from London!
Ken

April 9, 2025
Unprompted review
Rated 1 out of 5 stars

Its a shame there isn't a zero star…

Its a shame there isn't a zero star option as that's what it should be. Unbelievably rubbish, below par, sub standard company and I have no idea how they are still in business. Not a single email has been responded to despite attempting to correspond for a year!! Telephone calls, when answered that is, are just triaged and messages taken with never a call back. I really hope that people read the reviews and avoid this company like the plague.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Ash as always dealt with a auction property with ease and grace

Yet again Ash brought home an auction property for me within time and as smooth as can be.
I only use right legal solicitors for all my conveyances now because when I leave Ash to deal with it all he never lets me down and is always a genuine, happy and thoughtful solicitor.
I used to stress over buying from auction because they usually have a 28 day complete cause in them and most solicitors won’t even deal with them but Ash has never let me down and I have used right legal numerous times now and never ever had a issue.
Thank you Right legal Solicitors for going that extra mile (or two) and always delivering
If I could give more stars I would

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Arshad and the team worked really hard to get it over the line before the stamp duty increase. Despite me being away on holiday. Many thanks to you. I would recommend

March 28, 2025
Unprompted review
Rated 4 out of 5 stars

Satisfied by outcome

We did get the exchange and completion on agreed date which was a relief. Ash was polite when discussing the sale and called me back as promised. The reason for not giving 5 star is due to how long the process took from start to finish.

March 28, 2025
Unprompted review

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