The Rigid Kitchen Company Reviews 171

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making the entire process smooth and enjoyable. The service provided is frequently highlighted as exceptional, with many people appreciating the meticulous planning, great suggestions, and efficient project management from design to completion. Reviewers are particularly impressed with the high quality of the products, including units, doors, and appliances, often noting their durability and excellent finish. The user experience is consistently described as positive, with customers feeling well-supported and delighted with their new kitchens, often recommending the company for its value, quality, and outstanding service.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting the amazing and excellent service... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their new... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional quality of units,... See more

User experience

People report positive experiences with the user experience, often highlighting the easy and seamless process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had rigid kitchen redoor (thats an understatement) the kitchen they fitted 15 years ago. All carcasses and hinges / runners etc still in excellent health. Went from white gloss to metallic blue.... See more

Company replied

Rated 5 out of 5 stars

Massive thankyou to John and his fabulous team at Rigid Kitchens for creating our beautiful kitchen! We have used Rigid several times over the years for an office fit out, wardrobes, family mem... See more

Company replied

Rated 5 out of 5 stars

This may be a strange to start a five star review but we had an issue with our hob. However Rigid were highly supportive and arranged for a replacement which John delivered himself one evening. It is... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience again with Rigid Kitchen. We recently moved into a new home and were disappointed with the kitchen island and lack of storage. We asked John if he could completely redesign it whil... See more

Company replied


Company details

  1. Kitchen Supply Store

Information provided by various external sources

Transform your home with a stunning fitted kitchen from our team of experts. Call us now, in Shenstone, Staffordshire, for further information.


Contact info

4.9

Excellent

TrustScore 5 out of 5

171 reviews

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Rated 5 out of 5 stars

First Class Service & High Quality Product

If you are looking for a new Kitchen then you simply have to consider The Rigid Kitchen. They are offer a first class service with a high quality product and John and his team are an absolute pleasure to deal with and nothing is to much trouble. From our initial design meeting to the first class install which was carried out by Spencer, everything was seamless and we couldn't be more pleased with our New Kitchen & the service from The Rigid Kitchen.....

July 8, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Mr Cockayne, Thank you for much for your very kind review. Your lovely words have been shared with all the team. Anything at all that we can help you with going forward, please let us know. We are always happy to help. Best wishes

Rated 5 out of 5 stars

Attention to details

One of my favourite things about the people at the Rigid Kitchen Company was that they were quite happy to talk over and deal with changes to the plan as our house build progressed. They drew up several plans for us and went over all the options in the materials with us. When it finally came time to fit the kitchen the Kitchen fitter Chris was superb - I'm really picky about lines and I was really impressed I didn't even spot one of his joins for 3 days! Really great job with good quality materials - would happily recommend (I already have).

June 28, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Morning Mr Buck, thank you for your kind review. I have shared this with the team. Anything that you need going forward, please let us know. Best wishes, Anna

Rated 5 out of 5 stars

Panel replacement

I have recently had some panels replaced on my 13 year old kitchen that was originally installed by Rigid Kitchen Company. When I went to see them they still had a copy of the original invoice and managed to find a colour match.
They came out to measure the panels soon after visiting their showroom and a few weeks later called to say they were ready for installation.
The fitting was undertaken by Lee who did a fantastic job of replacing the panels and left the kitchen clean and tidy as if he hadn’t been there.
Overall I am so pleased with the service provided. Our Kitchen has been rejuvenated and good for another 13 years!

June 21, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Morning, thank you so much for your kind review. We work hard to make sure our after sales service is top notch - So, your review is very welcome. I will make sure the team including Lee see your review. Best wishes, Anna

Rated 5 out of 5 stars

Excellent experience!

I have recently had a new kitchen from Rigid having being recommended them by my family and I am so, so pleased with it. The whole experience was so easy - John helped create the perfect layout for the space that I have and provided options to ensure the finish and look fitted my vision whilst still staying within my budget. The actual fitting of the kitchen was also exceptional - Spencer has done an amazing job. The finish is beautiful and you can see the attention to detail in how everything has been put together. Everything was taken care of and no question was too much. I am so happy with the outcome and would 100% recommend Rigid if you are looking for a new kitchen.

June 7, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Sarah, thank you so much for your kind review. We are so pleased that your kitchen experience was enjoyable. We know how stressful it can be, so we try our best to make the process as smooth as possible. We have shared your review with the team. Anything that you need going forward, please let us know. Best wishes, Anna

Rated 5 out of 5 stars

Brilliantly fitted kitchen - highly recommended!

We chose Rigid Kitchens because we had already seen the quality of product and fit via friends and family. John was excellent in helping to design our kitchen to meet our needs and create much needed additional worktop area. He was really helpful in guiding us and gave plenty of cost options.
Our kitchen fitter - Spencer - was brilliant. He let us know what the process would be on a day-by-day basis and everything ran to schedule. Everything was seamless and completed within 2 weeks. His electrician, plasterer and plumber team were also wonderful: each one extremely polite, reliable and worked to a high standard. It also meant we had zero hassle in arranging anything ourselves. The quality of finish from Spencer was amazing and we couldn't be more pleased with his work and our new kitchen. Would definitely recommend!!

April 15, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Hi James, thank you so much for your kind review. We are so pleased that you are happy with your new kitchen. John and Spencer are indeed, the dream team! Anything that you need going forward, please let us know. Best wishes, Anna

Rated 5 out of 5 stars

We are so pleased with our new kitchen.

We are so pleased with our new kitchen. The quality is superb and the fitting went smoothly. John helped make the design perfect for us, and Spencer and his recommended team (plasterer, plumber, and electricians) worked so well together. They worked efficiently and kept everything tidy. It was all done in less than 2 weeks with minimal disruption. We would highly recommend Rigid to anyone wanting a new kitchen.

April 2, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your review. We are so pleased that you are happy with your new kitchen - We have shared your kind words with the team. Anything that you need going forward, please let us know. Best wishes, Anna

Rated 5 out of 5 stars

Fantastic kitchen

I am so pleased with the new kitchen supplied and fitted by Rigid Kitchens. Excellent quality and superbly fitted by Spencer. Would definitely recommend

May 10, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your kind review. Anything that you need going forward, please let us know. We will make sure Spencer seems your review. Enjoy your kitchen. Best wishes

Rated 5 out of 5 stars

Fantastic kitchen and service.

We had Rigid Kitchens remodel our kitchen about seven years ago and we still love it as much today. They were very professional and friendly and they gave us some great ideas and advice.
We've never had one problem in the time that we've had the kitchen and it still looks as good as new. Would definitely recommend and will use again ourselves when the time comes.

April 19, 2023
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you so much for leaving us a kind review. We are pleased to hear that your kitchen is still looking fabulous, 7 years down the line. Best wishes

Rated 5 out of 5 stars

5stars for this great local company

i am so loving my new kitchen, top quality service from start to finish, the attention to detail and great advise from the design right to the fitting, John my designer and spencer my kitchen fitter have been on point every step of the way, and given me the best functioning and stylish top quality kitchen i wanted.
(thanks for helping me make the island move, i know i have been a pain...) the biggest thankyou to you guys at rigid :-)

April 16, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for taking time to leave us a kind review. Anything that you need going forward, please let us know. Best wishes.

Rated 5 out of 5 stars

Excellent service

This is the second kitchen we have had from Rigid, I would most definitely recommend them and use again. We received great honest guidance from John and our fitter Spencer worked solidly to get it all completed timely. The project management by Spencer was superb and the plasterer and electricians were very good.
I don’t believe you will get better elsewhere!

April 5, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for leaving us a kind review. We are very grateful. We are pleased to hear that you love your new kitchen. Anything that you need going forward, please let us know. Best wishes.

Rated 5 out of 5 stars

Happy customers

We are very happy with our Rigid Kitchen.
From delivery of our kitchen on the morning to the finishing touches, we could not fault them.
We wanted to support a small local company but thought they would be too expensive, but we were plenty surprised.
John talked me through all the different options of different appliances and prices, with no nonsense.
A special shout out goes to Chris our fitter, who was second to none. He came when he said and took a great pride in his work. We are very fuzzy people and we just couldn’t fault him. His attention to detail was first class. He was a pleasure to have in our home.
Couldn’t recommend enough.
Thank you Rigid kitchen we are very happy customers.😊

January 22, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Mr & Mrs Smith, thank you so much for your very kind review. We are so pleased that you are happy with your new kitchen. We will make sure Chrissy sees your review - He is indeed a fabulous fitter! Anything that you need going forward, please do not hesitate to contact us. Best wishes, Anna

Rated 5 out of 5 stars

AA great local kitchen company. company to help…

We wanted a local company to help design supply and fit our new kitchen and decided on The Rigid Kitchen Company in Shenstone.
From start to finish, including any communications they were on the ball. Kev who fitted it was punctual and cleaned up every day, plus he did a fantastic job 👏
Anyone with any reservations, support your local business and get down to see John and his crew ..... you won't be disappointed both on service AND price !

March 4, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Morning Mr Raworth, thank you for your kind review. I will make sure the team including John and Kevin seen your review. Anything that you need going forward, please let us know - Enjoy your new kitchen! Best wishes, Anna

Rated 5 out of 5 stars

Excellent service !

Excellent service from Rigid Kitchens . I had a flood in my kitchen and the humidity caused the trip on the workshop to come off . I made a call to the office and spoke to Anna and an edging strip was found in the warehouse for me to pick up straight away . No charge . I was so relieved as the strip that came off was as you came in the kitchen door and was very noticeable. It looks as good as new now .
Thank you and well done for great service .

February 5, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Jayne, thank you so much for you kind review. We are so pleased that your kitchen is looking fabulous again! If you need us in the future, please just give us a call. Best wishes, Anna

Rated 5 out of 5 stars

Top notch!

Great customer service from beginning to end. Competitive prices and the fitting was absolute top notch. I'm so happy with my beautiful, new kitchen. Thank you.

February 15, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Lisa, thank you for your kind review. We are so pleased you are happy with your Rigid kitchen. If you need anything going forward, please give us a call. Best wishes, Anna

Rated 5 out of 5 stars

Delighted with our new kitchen.

Great kitchen installation.. From start to finish Rigid have been first class. Great design ideas from John, and a top quality installation from the fitter Chris. Chris was hard working, punctual, kept us informed every step of the way and his eye for detail has resulted in a kitchen that exceeds our expectations. Thank you for a great job.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous Kitchen

We are really pleased with our new kitchen. First class service throughout the process, John was really helpful with advice and the design, listened to what we wanted from our kitchen.
The fitters, Andy and Dean were excellent and nothing was too much trouble. Some new Electrics were added professionally by Dan and a new radiator and hob done by Steve.
Highly recommend this company.
Many Thanks
Mike and Kay ( Dosthill )

January 25, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Morning Mike and Kay, thank you for your kind review. We are so pleased that you are happy with your new rigid kitchen. We will make sure everyone involved reads your review. Anything that we can do going forward, please let us know. Best wishes, Anna

Rated 5 out of 5 stars

Rigid kitchens did a fantastic job from…

Rigid kitchens did a fantastic job from start to finish on my new kitchen, customer service was fantastic. They couldn't do enough to help.

January 19, 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you Stephen for the lovely review. Anything that you need going forward, please let us know :-)

Rated 5 out of 5 stars

Best kitchen company

We needed a lot of work done. Flooring, lighting, plastering aswell as a new kitchen. The Rigid kitchen Company arranged everything for us. We are very pleased with all the work. Electrician Nathan managed to sort out a previous electrical fault we had. Richard the plasterer did a very good job. Paul fitted us an excellent floor and sorted out an awkward slope we’ve had for years, he’s virtually made it disappear. Plumber Matt fitted a new loo and sink for us and concealed some pipe work that was a bit of an eyesore. We highly recommend our kitchen fitter Spencer, he is a perfectionist, he made sure that everything was fitted to a high standard.
We decided to go for a more expensive wood kitchen so we could change the colour in the future if we wanted. The price was great. We would’ve paid a lot more at Magnet and Wren. Our previous quotes were higher from these companies and they were for a less quality kitchen. Overall we definitely would recommend Rigid above any other kitchen company.

October 23, 2023
Unprompted review
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Reply from The Rigid Kitchen Company

Morning Jayne, thank you so much for your kind review. We will make sure all the tradespeople see your words. Anything at all that you need going forward, please let us know. Best wishes, Anna

Rated 5 out of 5 stars

Excellent Company

We moved into our home to a very tired worn out kitchen that had very few cupboards drawers and a small worktop.
We decided to visit Rigid Kitchens and felt confident to go ahead with the advice and quality of products on show.
John came to visit shortly after to measure up and discuss plans that would make our kitchen function in a way we didn’t think possible.
The fitters Dean and Andy arrived promptly each day. Their workmanship was perfect in every way and tidied the kitchen before they left.
We are thrilled with the finish quality of the units and all those involved from start to finish.
We have no hesitation to highly recommend The Rigid Kitchen Company and would like to thank you all very much for the fabulous result.
Ann & Stan Bach

November 3, 2023
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Mr & Mrs Bach, thank you very much for your kind review. We are so pleased that you enjoyed your experience with us and you have your dream kitchen! We will make sure everyone involved see's your review. Anything that you need going forward, please let us know. Best wishes, Anna

Rated 5 out of 5 stars

The perfect company to help design your dream kitchen.

Rigid Kitchens are an absolute joy to work with - They helped me take my fledgling idea of a kitchen into something that is perfect for me. Every step of the way the team at Rigid Kitchens were not only happy to help me but attentive and could sort out any problems or queries that I had. The fitters were great and took pride in their work as well as being extremely respectful of my home, often going above and beyond to keep me updated about my progress and pace of the work.

Even the after care provided is superb - I would not look anywhere else in the future should I move and want to re-design my kitchen.

March 10, 2023
Unprompted review
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Reply from The Rigid Kitchen Company

Morning Henry, thank you for your glowing review. It is very much appreciated. Anything that you need going forward, please let us know. Best wishes

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