rijo42 Reviews 

367
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff, noting smooth installations, brilliant communication, and excellent guidance throughout the entire process. Consumers also note that the modern coffee machines are reliable, exceptionally easy to use, and consistently deliver great-quality hot drinks. Some reviewers were not happy with customer support when experiencing technical machine errors or prolonged communication delays regarding repairs. A few customers also expressed frustrating difficulties regarding binding contracts, missing setup parts, and a noticeable lack of adequate ongoing assistance. These individuals felt that aftercare service fell short of expectations after their initial purchases.

What people talk about most

Product

People report positive experiences with product, highlighting that the machines are reliable, easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional service from various... See more

Service

Clients share positive opinions on service, highlighting helpful staff during sales and installation.... See more

Customer service

Consumers find customer service to be exceptional and appreciate the professional and helpful manner of the... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the reliable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Wells came and gave us a full demonstration of the machine, explained clearly its functions and the upkeep it requires. Since having the machine installed in our barbershop it’s been a massive hit... See more

Rated 5 out of 5 stars

We’ve had the pleasure of dealing with Shaun from rijo42 now for almost 6 years. Every interaction is always friendly, but professional and he’s always at the other end of the phone if needed. We’re... See more

Rated 5 out of 5 stars

From start to finish the experience has been great with rijo42. The sales rep Shaun has gone that extra mile to make us feel welcomed as a new customer and helped us along our journey getting installe... See more

Company replied

Rated 5 out of 5 stars

As a small business, it can be tough making big money decisions - Micheal made this easy for us. Talked for months about how we wanted it, what exactly we needed, even though I hadn’t made a pay... See more


Company details

  1. Coffee Machine Supplier

Written by the company

We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.


Contact info

4.2

Great

TrustScore 4 out of 5

367 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(367)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Was contacted by Rijo to see if we were interested in a coffee machine at our football club. Shaun came out to see us, at a convenient time for us. We only open weekends and he was really honest with what machines he thought would suit our needs. We sampled some of the products and he was very honest with costs and products. Really friendly guy and we didn't feel obligated or pushed into a decision. We decided to go ahead with Shaun’s recommendation on coffee machine. The ordering process was simple. Once confirmed Dom came to install. Again a really nice lad, demonstrated how to clean the machine (very simple). Reassured us about the support available should we need it. Would recommend Rijo if anybody is considering installing a coffee machine. Today was our first day in operation and we have had great reviews.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Worth Every Penny to Any Employer

I was on my anniversary weekend in Amsterdam doing the usual things any married couple gets up to when I met Sam Lightfoot whilst watching Leeds United beat Plymouth away. Sam sold me the benefits of a Rijo and it’s worth every penny. It brings a lot of happiness to work and staff love it. I’d highly recommend a Rijo to any company owner who wants to keep the staff fuelled on quality coffee.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We've had the coffee machine in our new venue for a week now. All the customers love the products, and the staff find the machine really easy to use. Highly recommended! The customer service in HO is really good too.. very quick to sort the small issues, and help with queries

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of participating in a coffee machine demo with Sam Lightfoot and I must say the experience exceeded my expectations.

Sam was highly knowledgable and passionate about the product. I am chuffed to bits with my new machine and the feedback from our customers has been brilliant.

Highly recommend Rijo42! Thanks Sam

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

The team at rijo42 are outstanding

The team at rijo42 are excellent. Steve Robinson is an outstanding Sales Director, extremely caring and always puts the customers needs first. Matthew Brown is our Account Manager, we certainly feel in safe hands. Michael Farley will be looking after all our stock requirements. Last but not least Luke our installation Engineer was brilliant. Best choice of coffee machine we could have made. In summary a fantastic caring, professional and easy to do business with company. Well done all at rijo42.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service

I can't say enough about the amazing customer service at Rojo42! Michael, Ryan, and Sam were absolute stars in helping me out. The key to the coffee machine was lost and was worried it would take forever to get a replacement. But these guys had it sorted and delivered within an hour! Fast, efficient, and genuinely friendly service—I'm so impressed! Thanks, Rojo42 team!

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

Refusal to support!

I had been a customer of this Company for over 10 years. I enjoyed there coffeee so much I bought a machine (at auction) for home use. Wasnt a problem for them to come out and set up the machine in my home. Fast forward a few years and I bought another machine (again at auction) for home use. They now flatly refuse to come and service the new machine. Their policy is (now) not to service any machine not bought from themselves!! Nice to know after the event!

February 1, 2024
Unprompted review
rijo42 logo

Reply from rijo42

Good Morning Kevin, please could you email a contact number to customercare@rijo42.co.uk one of the team will call you this morning. Kind Regards rijo42

Rated 5 out of 5 stars

Superb support from rep

We have been using Rijo for a number of years now on our Farm Park Tourist Attraction. We welcome over 70k visitors a year and our Rijo coffee machines have kept up! When we have had small problems, service has been excellent with a quick response time. Our rep, Steve Robinson is always at the end of the phone to help with any issues or queries we have, which is refreshing as often reps disappear once machines are installed!
5 star customer service and superb support from Steve.

July 23, 2024
Unprompted review
Rated 4 out of 5 stars

Coffee Machine Installation

It was set up in no time and Darrel was great in getting it done quickly and efficiently. He talked us through how to use the machine thoroughly, answering any questions we had. He talked us through the the cleaning instructions twice to make staff understand how to avoid blockages and causing any mess.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service Sam

Exceptional service from Sam.
He fully demonstrated the running of the machine and our customers are already loving the new coffee.
We look forward to working with you for many years to come.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

We've been using our machine for a year…

We've been using our machine for a year now and can't fault it. Use the red blend beans, which everyone loves, nice smooth coffee. The rep Dan is extremely helpful in explaining things to those of us less technical lol. Would highly recommend rijo, we have tripled our coffee sales in 1 year.

May 7, 2024
Unprompted review

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