Rio Moving Reviews 

124
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, courtesy, and efficiency, often noting their careful handling of belongings and timely arrival. Many people appreciate the smooth user experience and the overall excellent service provided, with several expressing high satisfaction and recommending the company to others. However, some customers also noted issues with customer service, experiencing poor communication, unresponsiveness, and significant delays or cancellations. A few other people also felt that pricing was unclear, citing undisclosed fees or unexpected changes in pricing, and expressed concerns about the company's business model of contracting out jobs.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the fast, friendly, and great service... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and friendly... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the pricing fair,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing significant delays and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danjuma and team would great . Prompt and wasted no time getting started and do not lollygag together work done. They communicated to understand where everthing was to placed and respected my belongin... See more

Rated 5 out of 5 stars

Rio Movers was awesome. From the start to the finish working with them was an easy experience. We spoke to many other moving companies and Rio Movers surpassed what others offered. The movers arrived... See more

Rated 5 out of 5 stars

Eric Root is my hero! We were moving across country and ran into some last minute delays and he worked with us to rearrange the schedule to accommodate. Our two movers were on time and very careful, e... See more

Rated 5 out of 5 stars

They were on time, prepared, respectful, and a really cool/great team. Introduced themselves by name and handshake, got the password, and began. Both of the gentlemen demonstrated technical expertise... See more


Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

Rio Moving is one of the best moving company in the United States. With operations similar to Uber Rio Moving guarantees to save money for moving services.


Contact info

4.1

Great

TrustScore 4 out of 5

124 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(124)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT USE

DO NOT USE! If I could give a -0 I would. This company is horrible & full of lies and excuses. My son scheduled 2 movers for 2hrs, 2pm-4pm and they never showed up. After over 41/2hrs of getting the run around & different reasons as to why we were waiting it turns out that they didn't even have 2 movers to send. 1 guy showed up but was told he was not allowed to enter the house until the other guy arrived, well 11/2 later still no 2nd guy even though kept saying he was on his way, stuck in traffic & when we said we had did it ourselves and to just cancel it, they then said the guy who had been there for over an hr could now enter the house & we said forget. After a wasted day, my son & his girlfriend & myself loaded the truck ourselves. I would never reccomend them to anyone not even an enemy.👎👎👎

August 2, 2022
Unprompted review
Rated 1 out of 5 stars

***WARNING** DO NOT USE RIO MOVING!

***WARNING** DO NOT USE RIO MOVING!! I purchased a Groupon for 3 hours, 2 men with a 16ft box truck. Guys showed up late in half the size of the truck. They told me not to worry about the time as the size of the truck was not my fault. I told them to take the larger items first to get those out of the way. I was getting the new house ready and did not see that they took the smaller items. Since the truck was half the size it took them longer to move the items as they had to go back and forth from old to new house several times. They only worked the 3 hours, even though I approved charges for additional hours. The movers didn't say anything and just left leaving me with larger items I can't move myself. I called to complain and was told I'll have to pay them 3 and half hours of upfront costs to move larger items. After going back and forth I approved the additional time with new movers. I was told movers would be there either 9pm that evening or 7am the following morning. No one showed up. Management was terrible, movers were unprofessional. I'm left losing another day of work with items still at old house.

June 1, 2022
Unprompted review
Show reviews in all languages. (124 reviews)

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