Rite Aid Reviews 336

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered temperature sensitive groceries with them. They shipped snail mail qwith temperatures over 90F WITHOUT any insulation and any cooling (ice). Products arrived after 5 days damaged. Requested fu... See more

Rated 1 out of 5 stars

How this inept mess of company acquired Bartell Drugs stumps me, unless I think "money laundering." No Rite Aid store I've contacted has ever actually answered their phone. Today I'm trying to confi... See more

Rated 5 out of 5 stars

I’m writing a review on Rite aid pharmacy PollyDrummond Rd , shopping center Newark Delaware . When checking out today I hit one star review thinking I could hit up to 5 . I give them a 5 star... See more

Rated 1 out of 5 stars

Wow! The pharmacist was so rude to my wife at the Brooklyn location (3rd Ave& 93rd St). She was in Brooklyn for a family matter, she needed a temporary prescription filled. Instead of offering advic... See more

Company details

  1. Pharmacy
  2. Beauty Supply Store
  3. Convenience Store
  4. Drug Store

Written by the company

Rite Aid Corporation is one of the nation's leading drugstore chains, combining its modern store base, strong brand name, modern distribution centers and superior pharmacy technology with a talented team of associates.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rite aid chestnut ave in Altoona pa the…

Rite aid chestnut ave in Altoona pa the pharmacy people are very rude and treat the elderly terrible if you call there they are even worse no wonder these are closing down 👎 they should not be allowed to treat people the way they do I'm switching my mom's pharmacy and my son

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Baum Blvd Pittsburgh

Baum Blvd Pittsburgh. Dr calls in script and it doesn’t get filled until you chase it down. It will sit there forever with no action. In addition they don’t answer the phone. This is always. Time to move on.
When you’re on meds you need them.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

I had a very pleasant experience with the Rite Aid Pharmacy in Mechanicsburg, PA

I had a very pleasant experience with a Rite Aid pharmacist earlier today. Her name is Ang and she works at the Rite Aid on the Carlisle Pike in Mechanicsburg, PA. My husband had been in the emergency room earlier in the day. The emergency room had submitted a prescription a different Rite Aid that was unable to fill the prescription. I then called the Rite Aid in Mechanicsburg and, although the medicine was not in stock at her location either, Ang took the time to help me track down a Rite Aid location that had stock on hand. She also took the time to explain how to have the original Rite Aid record the prescription so I could pick it up at a different location. My recent experience with pharmacists has been that they are too busy to provide specialized attention. I'm sure Ang was very busy too, but that didn't stop her from giving exceptionally great service.

October 5, 2024
Unprompted review
Rated 1 out of 5 stars

Went for flu shot at Rite Aid Oceanside…

Went for flu shot at Rite Aid Oceanside on 9/10/2024. They would NOT give me a flu shot, I have Medicare. The manager refused to honor it despite numerous advertisements in store, on line and their sign out front saying ..GET YOU FLU SHOT HERE
ALL INSURANCE EXCEPTED.

September 10, 2024
Unprompted review
Rated 1 out of 5 stars

Rite Aid in Lake Forest Park

Rite Aid in Lake Forest Park - would not check if I could get a Albuterol refill- stated I got the script at a walk-in clinic - I have had this prescription for 20 plus years! I’m so sick right now I don’t have the energy to fight- she clearly won’t call my PCP - hell she praticsllly hung up on me! Might need to leave this horrible pharmacy!

August 26, 2024
Unprompted review
Rated 3 out of 5 stars

I recently shopped at the Rite Aid…

I recently shopped at the Rite Aid store in my neighborhood and had a mostly positive experience. The store is generally clean and well-organized, making it easy to find what I was looking for. The staff were friendly and helpful, which made my visit pleasant. I appreciated the variety of products available, from medications to everyday household items.

One downside was that I noticed a few shelves were a bit empty. This was a little frustrating because it meant I couldn’t find some of the items I needed. However, I did manage to find most of what I was looking for. The store seemed to be well-stocked in most areas, so the empty shelves might have just been a temporary issue.

The checkout process was smooth and efficient, which was a big plus. Overall, despite the issue with the empty shelves, I was satisfied with my visit. The store has a lot to offer, and I’ll likely return in the future. I’m giving Rite Aid 4 stars because the staff and store layout were great, but the empty shelves did impact my shopping experience a bit.

July 28, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

When calling in 1 prescription which has refills up to 2/25 it always says can’t find it. It is an on going problem since Bartells became Riteaid. This company is horrible. Never get answers to questions or solving the problem

July 24, 2024
Unprompted review
Rated 1 out of 5 stars

Not at all surprised they are going out…

Not at all surprised they are going out of business. Terrible pharmacy service. Always a long line. Always one cashier. I look forward to robots putting pharmacists out of work. There should never be a judgmental, rude person between a Doctor and a patient. All pharmacies have this problem but Rite Aid truly seems to have the worst, most unfriendly, and judgmental people in their pharmacies. Just my opinion but I can understand why they are struggling to compete.

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

Lebanon Oregon Rideaid pharmacy has…

Lebanon Oregon Rideaid pharmacy has gone so down hill. I’ve been a customer for 22/yrs and today when needing my meds on the last day “none left “ they say their out of stock so I transfer to a different pharmacy which they knew closed at 2 and not open on Sunday. They had 2/hrs+ and told me they were working on it but instead went to lunch from 1:30-2 so there goes any chance of getting my meds 😡😡😡 that tells me they dk give a crap 😡😡

June 28, 2024
Unprompted review
Rated 1 out of 5 stars

Not going to Rite Aid anymore

Rite Aid Manchester pa 717-266-6609. Picked up my medicine. I needed a syringe. To administer the medicine. Like i've done for the past three years. This time they would not sell them to me but they showed me the box. Been buying them there all the tim. They lied and said I needed a prescription Pharmacy's name is richard . My parents, my wife and I and our 3 children are moving our prescriptions to CVS

June 26, 2024
Unprompted review
Rated 1 out of 5 stars

Rite aid at brodsheadville

Visited Rite aid at brodsheadville, PA. I was told to wait for 15 mins to pick up prescription. Waited and waited and had to listen to the pharmacy staff talks and flirts with a male customer. I was the only one waiting. Finally, I went to the counter and was told that the pharmacist called my name. I didn’t hear my name being called and I was sitting in the wait area just a few feet away. I asked why didn’t they called again. Was told that they don’t keep calling. They don’t wanna call a customer (only customer in the waiting area) but they have time to be flirting with male customer who literally stand by at the counter chatting away. The rudeness was just shocking!

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

The pharmacy on Kecoughtan Road in…

The pharmacy on Kecoughtan Road in Hampton, Virginia has connected my cell number with another customer. Every month I get phone calls and text messages about a prescription being ready. I do not have a prescription with them. I have call the main office and this store location and was told that it would be taken care of. The person whom I'm supposed to be is Peggy. I'm sorry but my name is not Peggy. I have talked with people at both locations and was told that they were going to fix it. If they can't get a telephone number correct, Lord knows what happens with prescriptions. I wonder how many have they filled incorrectly. The customer service is terrible. I have blocked their number but they seem to be able to call on another number from their store. Whoever Peggy is, is not getting a prescription notice. I wish they would get it right and stop calling my number.

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

Been waiting over 24 Hrs for my script…

Been waiting over 24 Hrs for my script for lyme disease now i have a half dollars bullseye, but Lewiston Mi is 40 red scripts behind they claim, I'd advise drive 30 miles an get from wal mart or Meijers.

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

What went wrong this time with rite…

What went wrong this time with rite aid??
1. They don't answer phones. If you have a quick question they have no time for that.
2. I'm not getting my meds in a timely fashion as ordered by Doctor. There's a medication I'm supposed to take everyday but I haven't had it for a wk..today is Sunday June 9 and I still don't have it..

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

Ride aid is the worst pharmacy I’ve…

Ride aid is the worst pharmacy I’ve ever dealt with especially in the last couple years. When ordering a refill I usually order a day ahead and then ride aid will say it’s too early and they will say it will be filled the next day… which is fine… but then the pharmacist (I guess) removes it and never fills it so you’re a day without the meds. Thank God I’m not a diabetic or on mental meds. THEY ARE THE WORST. Change pharmacy’s.

May 23, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look