Rite Aid Reviews 336

Their customer service agents are a joke. Their customer service agents talk over you argue with you when requesting to speak to a supervisor their supervisor Dodges calls and refuses to take the call. I spoke to One agent who said that she would send a message out to the supervisor the supervisors outright refuse to take the call claiming she's out of the office the agent admitted that she is in the office she just does not want to take my call. These people are lazy and incompetent. The reason for my call initially was because my online profile at Rite aid.com was deleted and I wanted to find out who deleted it so I can be able to get everything put back appropriately and also ask the supervisor to take corrective action unfortunately for me the supervisor refuses to take the calls I don't know why they are allergic to accountability but this is ridiculous. Now I can understand why Rite Aid has been delisted from the NASDAQ it's because of poor customer service like this. Rite Aid you need to do better. Stop hiring incompetence and stop using buzzwords in those ridiculous empathy statements and let's try to focus on getting the task at hand done instead of playing these ridiculous games.

On April 7th, 2024, I purchased Häagen-Dazs Vanilla Bean ice cream with an expiration date of 11/2023 at the 375 Philadelphia Street, Indiana, PA 15701 location. When I reached my destination, I started to eat it and noticed it had an unusual taste and texture. After a few spoonfuls, it tasted off. I checked the expiration date, and it expired on 11/2023. Absolutely disgusting!! Why is the store stocking expired food merchandise? Why isn't the store manager and supervisor ensuring items sold are not expired?!

The following afternoon, I returned the item and spoke to the manager about what happened. His reaction was flippant and unemotive. The employee who processed my return showed my empathy. As a paying customer, she made me feel acknowledged about the matter.

Selling expired food products is not just disappointing, it's a serious health hazard! The management and employees at the 375 Philadelphia Street Indiana, PA 15701 location need to do better. This whole store should be audited immediately and perishable items checked to make sure all of the items have not expired. This should be done to ensure what happened to me will not happen to another customer.

I had to pick up 3 prescriptions, from RiteAid! I was bloom away, by the care, intense directions, & hands on support given by the pharmacist!! She came out, & explained all 3 meds to me! I especially appreciate ; because my vision is poor!! Thanks!!

The worst don’t answer the phone make you stand in a long line for hours they suck
They will never be have the pharmacy mainline was

This is for the pharmacy located at 807 S. 4th St. Hamburg, PA They told me my scripts couldn't be filed for 2 more days. 2 days came & no scripts. I had to call them to see what was going on, there was no effort to communicate on their end. So they say they need more info from my doctor, for a script I had been on & they had filled prior. So they get the info & fill them I go to pick up & I wait while they fill the person's scripts in front of me. They don't move him to the side or anything, but Courtney DOES stand there & talk to him while I wait. Another women actually left because they told her to wait 10 minutes and she was still waiting after being there a long time..I finally get to the counter & I have to wait while they look for my scripts, now mind you they just filled them 20 minutes ago & they can't find them? Then I'm overcharged, even though I gave them the insurance info 2 days before. So COURTNEY tells me to step aside. I tell her I have food in the car, she tells me to go out & wait with my food. So I'm left standing there while they wait on others. So I got angry which after everything I've already delt with b/c of them I think I had every right and she tells me she doesn't get paid enough to deal with people like me. So I tell her again I have food in the car & I'm expected to get it home. (My family was waiting) and she tells me "that's not my problem". I told her, all of this mess is YOUR problem! At that point the pharmacist finally came over & took care of the refund for me. I had only started going there because my scripts were cheaper BUT I immediately went to my old pharmacy & had them transfer my scripts back to them. The terrible experience isn't worth the few dollars I was saving! Their employees are rude & ignorant people who according to Courtney obviously don't get paid enough to deal with people like me!!! Enjoy bankruptcy Rite Aid!!

The store located at 601 East Main Street in Batavia Ny is the worst. I called in a script on Tuesday afternoon and it is still not ready on Thursday at 5:00. You’re lucky if you can get them to even answer the phone. The pharmacist had a thousand excuses as to why they had not filled it yet. The animated system that you use to have your scripts refilled said it would be ready by 7:00 on Tuesday. When I told the pharmacist that the prescription was being filled in NJ and being shipped to WNY. This is not the first time we have dealt with this kind of situation at this Rite Aid. I would give zero stars but that was not an option.

Ordered $60 worth of product online. It never arrived. Sent email and called and said there is nothing they can do as they used door dash for delivery. Worst online shopping experience ever and shocking customer service. Avoid at all costs.

My experience is this the Rite Aid on 284 Connecticut has friendly and professional people whom I've met they're always willing to go further to help you as for the pharmacy there's never enough people there to Aid you the people behind the counter are busy and unable to attend to the customers as they come in I have got calls from Rite Aid about my medicine which sometimes I call to find out exactly what it is my call time always are all long I've called to the front desk and they tell me the pharmacy is open but yet it's hard to contact them

This is the worst pharmacy ever now. After shopping there for over 30 years they decided to go woke. Now they are slow moving and incompetent to get your scripts in a timely fashion. I want to pick up my script after all these years and they demanded to scan my ID. I said your welcome to look at it but your not scanning it. The pharmacist liberal demanded I apologize for questioning the scanning. There was around 10 ppl in line behind me who were so annoyed by the way I was being treated they ALL said I having my script transferred we dont want to do business here anymore and they deffinately arent scanning my ID. It's awful that these liberals are one by one alienating the very ppl that support them. I will never step foot in a rite aid again...
This rite aid was in Linden Michigan

Cory works in the pharmacy at the Simpson Ferry Road location in Mechanicsburg PA. He was so helpful when I told him I was having issues with the robo calls no longer leaving a message to notify a customer that their prescription was ready. He really went out of his way to help me.

IT'S ALWAYS SOMETHING, THEY DON'T UPDATE CREDT CARD INFO, GET INFO WRONG, THEY SCREW UP I GET YELLED AT BY CLERK.

I've been to many, many pharmacies and this is clearly the worst of them all. Rite Aid Pharmacy in Woodinville, WA has the absolute worst customer service in existence. They couldn't get my prescriptions correct. Not only that the pharmacist was extremely rude and unhelpful and acted like she could not care less. I will never come here again. If you want to be treated half-way decently then avoid this place.

Rite Aid Pharmacy in Freeland WA is usually busy, and I am very glad the person at the register enjoys her coworkers, but she kept turning to talk to them as I was getting my prescription - she did not ask if I wanted to talk to a pharmacist even though it's my first time getting this medication and I did have a question. After I left I realized she also didn't ask about my insurance. I haven't gotten a prescription in years so I doubt they have it in the system. Put her up front with the candy, not with the medicine.

I have used the Rite Aid pharmacy on East Third Street in Williamsport for over 10 years because it is close to my home. Over the years I have often been upset because I got a notification that my prescription was ready, but when I went to pick it up, it was not. However, over the last year there have been changes and the service has been excellent! The pharmacist Sada Alton and the technician Alexa Kennedy are great and are always very helpful! I enjoy going in to get my prescription!

I am a healthcare provider and now recommend the Rite Aid pharmacy to my patients. I explain how the pharmacist and technician are great and how they always seem to make themselves available to answer any questions. Bravo!

Rite Aid in Winchester NH is absolutely AWESOME, the staff there are friendly and helpful every time.

Had a bad case of bronchitis and the Telemed doctor sent half my meds to the wrong pharmacy, but they called that pharmacy and worked out a transfer on the spot so I got my antibiotics without any extra fuss.

Seriously, those guys were lifesavers!

The lady Danielle in the pharmacy has a terrible attitude and tried to embarrass me in front of other customers when I used a good rx coupon as it would save me 7-10$ on my rx.. This after they canceled my rx bc it had been "too long" when I wasn't even supposed to pick it up right away. When I confronted her she then tried to gaslight me and gave me some smart a** sarcastic apology. Shes Not the person you want dealing with customers who need their help and expertise with something as sensitive and important as medications. It's a shame because the young girl Annie was very polite and patient with me and didn't seem to have a problem that I was taking up an extra 2 minutes of her time.DO Better Danielle, nobody should be treated they way you treated me today with that rude, sh**ty-a** attitude of yours!!😤 THE ABSOLUTE WORST! 💩👎🏻

Hello I called Rite aid pharmacy at 63 st in rego park one pharmacy tech picked call her name is Fauzia I asked her if they have ivermectin 3mg tab is there she said No and hanged up. I called your Junction Blvd branch and she said they have only 10 tablets but rego park has 38 tablets. I went to the pharmacy I find same lady to give me that tablets she said I have to open a profile. This is the first time I hard this kind of avoiding reply. I am 70 years i m not so literate so she refused customers. Then I went to talk to the store Manager and explained the situation she asked me come along with her to talk about this situation with pharmacist. He never asked me about open profile to get any prescriptions medication. I requested him to call Walgreens to get our prescription transferred we waited one hr and pharmacists told me Walgreens never fax the prescription so I came back after one hr and called Walgreen pharmacist she said she faxed the prescription hour before and fax transcript saying ok but ride aid pharmacist saying he never got it. I requested ride aid pharmacist to call wall green again to call her and get the prescription information. Which he did. But why rite aid pharmacy so bad to give service to a customer. I know pharmacists intentionally gave me hard time because I complained about one pharmacy technician her name is Fauzia.
I hope any of higher Management should talk to give better service and do not throw out customers like me. I know they are doing it for most pupil who calls by phone.
I am not satisfied at all about the service of your pharmacy staff including pharmacist.
Please call me at 9172251182 I will explain more.
Reported by showkat kazi

Uncoperative in helping to get covid related medication. COVID, keeps telling me it's the weekend and will do nothing. (Yelm Rite Aid)

rite aid lost millions in fines for being a large part of the opioid crisis and are now closing all the stores in my area. the pharmacy at rite aid I have been using for years was closed. they referred me to a different rite aid pharmacy and the old rite aid never transferred my Rx. I was in the middle of trying to get that pharmacy to get my Rx and they were closed too! no warning and no meds for me!! I will never go to Rita iAd again. they were drug peddlers and now they are irresponsible with drugs they should be selling. good riddance

Inconsiderate and disrespectful of customers.