Banner for Riverford Organic Farmers

Riverford Organic Farmers Reviews 

20,530
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and fresh taste of the organic produce, often noting it surpasses supermarket alternatives and brings back childhood flavors. Many appreciate the reliable and prompt delivery service, often highlighting the friendly and helpful drivers. The ease of ordering, flexibility to pause deliveries, and the use of environmentally friendly packaging are also frequently mentioned as positive aspects. However, some customers also noted occasional issues with product quality, such as receiving mouldy fruit or soft vegetables, and items being missing or substituted without prior notification. A few other people also felt that the online ordering system could be improved, citing difficulties with adding items or lost orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, freshness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the fresh, organic produce that often... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the convenience of door-to-door... See more

Order

People report positive experiences with order, highlighting the ease of ordering and the flexibility to add... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and delight with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more

Rated 5 out of 5 stars

The website is easy to navigate with lots of options and even meal suggestions, which come as box sets with recipes so you have everything to produce tasty dishes. Delivery is always prompt and goods... See more

Rated 5 out of 5 stars

Great customer service. Good quality organic produce with lots of extras when needed. Delivery to your door and ability to make changes or swap box out or pause if needed. Love that it is owned by its... See more

Rated 5 out of 5 stars

Beautiful organic veg which actually taste like they're supposed to, unlike supermarket versions! Got £15 credit for being recommended by a friend (they got £15 credit too) to spend on my second order... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(20,530)

1,457 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Prices have gone up and quantity/weight…

Prices have gone up and quantity/weight has gone down. They are now the most expensive Veg Box company in my experience. Such a shame but they now want profit over community.

July 17, 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Dear Rebecca.

Thank you for your review and for letting us know how you've been finding our deliveries.

We're very sorry to hear that you've felt the quantities in our deliveries have gone down while our prices have increased.
We weren't able to identify your details from the review you left, so we couldn't reach out to you directly. If you haven't already, please do get in touch with us here at the farm so we can put things right for you and follow this up with the relevant teams.

You're right that our prices and minimum spend increased in March this year. Our minimum spend hadn't changed for over 10 years, but with rising costs, it's no longer realistic for us to offer free delivery on orders under £20. To keep as few barriers as possible between our customers and a box of healthy, organic fruit and veg, our seasonal organic set boxes have always been excluded from the minimum spend.
The size of fresh produce can vary throughout the year depending on the season, growing conditions and weather.

We have growing specifications in place to ensure our customers are paying a fair price for the produce they receive. If you're ever unsure about, or disappointed with, the produce you've received or its value for money, please do get in touch with us at the farm so we can look into it for you.

These changes to our prices and minimum spend have allowed us to continue offering free delivery while supporting fair pay for our farmers, suppliers and co-owners.

Rated 5 out of 5 stars

To ordering to the delivery to enjoying…

To ordering to the delivery to enjoying the organic goods is fantastic 👌

I wouldn't be without riverford.

A special note to the delivery persons who are so gentle when unpacking early hours and they do a fine job!

My only wish is that you delivered twice a week, rather than once.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent fruit, salad & vegetables.

Excellent fruit, salad & vegetables & stays fresh so much longer than any I have bought in supermarkets. You can certainly taste the difference as it is organic. Excellent delivery service too. Easy & good communication to customers. Also very reliable.

July 8, 2026
Rated 5 out of 5 stars

Making it Easier to Make Great Choices

Wonderfully fresh food delivery to my door by a friendly and helpful driver. Loads of choice at point of ordering with the chance to change my order if I need to. I tried the surprise bag which was really good value and excellent to receive items I hadn’t thought about getting but will add a lovely twist to my weeks menu. I will definitely try it again. Oh and being able to order as much or as little particularly works well for my small household. And of course NO PLASTIC which is the icing on the cake for me!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Veg and fruit are good quality

Veg and fruit are good quality. Box contents provide for nutritious and tasty meals all week. It’s easy to select the best option and add extra items where needed. Importantly, all items organic.

July 6, 2026
Rated 5 out of 5 stars

No plastic and great produce

Delivery times great. All items in compostable bags or tubs, no plastic. The app allows you to amend your order (haven't tried it yet) and the produce is fresh, varied and great quality.

July 6, 2026
Rated 4 out of 5 stars

Thumbs-up - very nearly the full five stars

Well-packed goods; fruit and veg are good quality and tasty; doughnut peaches small - perfect for small children and a fruity snack for me - but delicious and keep well; ethical packaging; can return packaging to them; the boxes fold well and, importantly, fit inside both their big sturdy paper bag and the cooling bag - this makes a compact easy-to-store packaging collection for return the next delivery day; delivery went to the wrong house once - we got theirs and they got ours; a cabbage was a bit wilted once, but only the very outside leaves which made a good wrapping for the cut cabbage in the fridge, which was handy; one thing did not arrive once; friendly people; customer service good.

July 10, 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Deborah,

Thank you for taking the time to leave us a review, we really appreciate it.

We're always heartened to read the feedback from our lovely customers.

If there are ever any issues affecting your orders, please do reach out to us.

Thanks again and we hope to see you again soon.

Rated 5 out of 5 stars

No.1 Riverford Fan

The food is great, reasonably priced and always tastes good. The delivery drivers always go out of their way to make sure my delivery is safe/out of the way of the main street. Love Riverford :)

July 5, 2026
Rated 5 out of 5 stars

Great fruit and veg

I've ordered from Riverford a few times now and every time the quality of the fruit and veg has been brilliant. Ordering is easy and the delivery is always smooth. I especially love that they usually have fruit and veg that I can't get from the supermarkets and it's always clear where the produce has come from.

July 4, 2026
Rated 5 out of 5 stars

Love this service

Love this service, the food quality and range is fantastic and the communication, organisation and responsiveness is brilliant. So happy to have found you Riverford!

July 13, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look