Riviera Travel Reviews 

We were able to speak to 2 intelligent, customer focused people after a waiting half an hour to speak to a person. We value all people we deal with at Riviera Tours and cannot fault any issue. It was a pleasure to speak to 2 people rather than AI. I always value people over systems.

Telephone booking customer service with Lisa was excellent, thorough and well presented.

Very helpful staff helped with issues that could not be resolved online.

Fantastic location, tour, itinerary, and pace. Door-to-door taxi connection worked well. Flights with Ryanair were fine (although an hour delay on return but no great shakes). Hotel Portici in Riva Del Garda was superb, brilliant location on a café-lined square just yards off Lake Garda. Even though I had the smallest of the 55 rooms it was immaculate. The staff were excellent too (including receptionist Leonardo incredibly managing to source me a doctor for an unexpected medical issue).
Tours were varied and all of high quality including a dedicated tour guide on two of the trips. Venice, Verona, Dolomites and Trentino all included and all beautiful. Guide Kate de W was vastly experienced, organised, and ensured everything ran smoothly (even dealing with a malfunctioning coach with little or no disruption to the group).
My one quibble with this escorted tour was the tour group of 22 were split across four hotels. However the 10 added minutes for pick-ups and drop-offs at the beginning and end of each day wasn't an issue. The 22 guests returned to the UK via three different airports; Gatwick, Manchester and Stansted. The folk travelling back Gatwick and Manchester had to be at Verona airport at 6:30am and the rest of us going to Stansted didn't have to be there until 4:40pm. This issue was the guide went with the 6:30am folk leaving the rest of us leaderless for a number of hours. We had to check out of the hotel by 10am and then mooch around in 36C heat for three hours or so until the bus turned up. It was very hot. The problem that occurred to us while waiting was 'what do we do if the bus doesn't turn up or the flight is cancelled as our tour host has gone home?'. Fortunately things went fairly smoothly (apart from the hour delayed flight) but we felt quite vulnerable over this period as the leader of our support network was zipping over the Irish Sea and unable to help if something had gone wrong.
Brilliant holiday though. Thanks.

Booked on line and website very easy to follow with comprehensive information. Cabin selection good with clear display of availability. All arrangements confirmed by e mail with guidance of additional information to be submitted e.g. passports, optional excursions. Tour itinerary clearly laid out.

We have just returned from a fantastic Douro cruise on the Riviera Rose. Everything was first class.
Sarah our cruise Director was brilliant and went above and beyond to make our trip special. Every member of staff on the ship was very friendly and helpful.
Our cabin was lovely (though a bit on the small side)
The food and drink selection were excellent.
Really good excursions with excellent local guides.

I recently went on my first European river cruise with a family member and due to low water levels the whole trip was impacted. However, I can't praise Riviera enough for how they responded. That is the measure of a company when there is a problem. I have just booked another trip with them and am fully confident that it will be amazing.

Prior to making my fifth booking with Riviera, I received an email from them advertising 10% off 2027 and 2028 bookings. I mentioned this to the booking agent and was told this is incorrect and I should have not received the email. I was however given 10% off as part of the welcome home scheme. I would have received this anyway. Surely I should have received the advertised discount plus the welcome home discount. If anyone else books for the first time for 2027 or 2028 and receives the advertised 10% discount, then this rather devalues the welcome home scheme.

This is our third booking with Riviera Travel .The previous two were very well organised and we had wonderful holidays.
Yesterday's booking via telephone and the staff member was extremely helpful answering all our questions fully and giving advice on appropriate cabins for our needs.
We can recommend Riviera without any hesitation

My mother booked a holiday with Riviera as she is 84 and they offered a door-to-door service, with a taxi to and from the airport. Unfortunately, on the return journey there was a change of taxi company (which wasn't communicated to my mother). The taxi driver was supposed to be there at Arrivals holding a sign, however, he wasn't there. Instead he called my mother, but she didn't get the call. She called the taxi number on her information sheet, but they couldn't help her, then she tried to contact the tour operator, but her phone ran out of battery. My mother was stranded at Heathrow airport on a Sunday evening, 160 miles from home, so ended up having to get a taxi herself, at great expense. We contacted Riviera about this, but they wouldn't cover the cost, as they said that it was my mother's fault for not picking up the phone call from the taxi driver.

Our booking experience was all straightforward. We had telephoned the office with a couple of questions beforehand and staff were helpful and knowledgeable. Hope the holiday will be just as excellent!

Excellent customer service - can’t wait for our trip. Riviera are an absolute excellent company

From the very start of our booking process the lady
( Niki) was very helpful took on board our requirements and stirred us in the right direction.

The extremely efficient and professionally friendly lady who dealt with my call made all the arrangements with ease and dealt with queries and questions superbly well. Unfortunately, I didn't make a note of her name but she is a credit to Riviera Travel and examples what a truly great company it is.

Very easy to speak to someone who is knowledgeable and pleasant.

We were booked to go on the Danube cruise in August which unfortunately had to be cancelled due to low water levels. Riviera handled it very professionally, very quickly and offered 3 options which we gratefully accepted one of them.
We had to speak to Head Office and, as usual the professionalism of the staff was First Class!
Once again thank you to everyone who handled the issue!

When contacting Riviera with concerns about a holiday we discovered their process for dealing with concerns. They responded to our unfortunate experiences by saying that as reviews for the holiday did not show the same points our concerns were not accepted. Contacted the new CEO to ask if he was aware of this criteria for tackling feedback. Some months later he has not replied. Would recommend all travellers add their reviews to give Riviera an accurate picture as they are only using a small sample.

An excellent call handler who was knowledgeable and friendly.

Exceptional Service, from a very good sales representative of the company. - great communication and advise given, supplying confidence all the way through telephone book8ng service. Highly recommend going through Riviera rather that travel agent. - keep up the good work.