My booking was carried out with the Rivera sale agent Laurie Matheson who I have booked holidays with in the past few years. This will be our 12th holiday with Rivera and the booking was made eas... See more
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Reviews shaping this summary
We were booked to go on the Danube cruise in August which unfortunately had to be cancelled due to low water levels. Riviera handled it very professionally, very quickly and offered 3 options which... See more
Company replied
Had come back from excellent river cruise on Seine to find that our next trip to Sicily had been cancelled. However a couple of days later we decided to book the Classic Sicily tour in its place and L... See more
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We have just booked our 6th holiday with Riviera Travel. Do I need to say any more? The tour guides are most adept at solving problems, like when an excursion to Strasbourg had to be rearranged as... See more
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Company details
Written by the company
At Riviera Travel, we’re as passionate about travel as you are. That’s why we’ve spent 40 years discovering the destinations you’ll love, and putting holidays you thought you could only dream of within reach. Experience a holiday with a difference whenever you travel with us. Choose from a wide range of holidays to more than 140 destinations across the world, be it a short city break, a 22-day adventure or a luxury river cruise.
The very best hand-crafted holidays
Written by the company
- More people recommend Riviera Travel than any other operator
- For 36 years our experts have been bringing to life the world’s most fascinating destinations. Like you, we love to travel and we are passionate about what we do. We personally select every aspect of your holiday and we are dedicated to ensuring that the content and detail of each itinerary is thoughtfully balanced, so there’s time for you to explore at a relaxing pace. We offer you a superb choice of holidays but we also ensure each of these has been honed to perfection. Our focus is on quality not quantity.
- Truly authentic travel experiences
- An independent survey rated Riviera Travel tour managers and cruise directors as the best in the business. These talented individuals are chosen not only for their experience and wealth of knowledge but also for their flair for engaging audiences and sharing special insights. We’ll take you to the heart of a region and our tour managers will provide fascinating perspectives on the culture, history, gastronomy, art and architecture of the places you visit. You’ll also step off the tourist trail and beyond the pages of a guide book, discovering hidden gems, mingling with the locals and exploring lesser known but equally beautiful places.
- Value for money guaranteed
- If you find the same holiday at a lower price we guarantee we’ll refund the difference. Our mission is to make discovery affordable and accessible. We are passionate about quality and we also recognise that every moment of your holiday is precious – that’s why Riviera Travel offers unbeatable value. Compare the quality and prices of everything we offer – so much is included and you won’t find better for less. Price protection When you book early, you’re guaranteed the very best prices and availability. And should the cost of your holiday go down after you’ve booked, rest assured we’ll always pass the benefit on to you. No hidden extras Our holiday prices are clear and transparent and we never compromise on quality. There are no surcharges and no hidden extras. The price you see is the price you’ll pay.
Contact info
328 Wetmore Road, DE14 1SP, Burton on Trent, United Kingdom
- 01283 245322
- info@rivieratravel.co.uk
- www.rivieratravel.co.uk
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Don't be afraid to phone Riviera, the online portal it great but sometimes it's good to talk.
I really like the online portal for Riviera once I have booked my trip. However when I am spending so much money, we have just booked our third worldwide escorted tours this year, I really like to speak with a human being. Laurie is very responsive, knowledgeable and professional and one of the reasons we keep returning to Riviera Travel
August 14, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your continued loyalty and for your kind words about Laurie, we will be sure to share them with him. We wish you a wonderful time on your next adventure with us.
Just returned from a Rhone river…
Just returned from a Rhone river cruise.
Crew and all staff were excellent, very attentive and friendly. Food was superb and service was excellent! Different wines at each sitting added an extra dimension to the meals. Excursions were really good, the guides were super knowledgeable and friendly. This was our second Riviera river cruise and will definitely book again.
July 27, 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that this river cruise met your expectations and you had an enjoyable holiday. We're delighted to hear that you will book again with us.
Made a formal complaint which no pne…
Made a formal complaint which no pne answered say no more... very poor overall on booking this holiday...
August 10, 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to post your review. We regret to hear that your experience has resulted in you feeling dis-satisfied with your booking experience. Riviera is aware of your complaint and will be in contact with you imminently to discuss.
Customer Relations Actually Harm Riviera's Standing.
We booked a cruise and all was fine until we tried to check in with the airline to get disabled friendly seats; we were not allowed to do so because Riviera had us as part of a group booking (we were not part of a group just 2 lone travellers). We were told to get in touch with Riviera to remedy the problem.
It took 5 days to actually get thro' to Customer Relations. The person we spoke to was rude, aggressive and unhelpful (said he couldn't give flight booking details because it would breach Data Protection - thats pure nonsense - an excuse to do nothing).
On the cruise lots of other people encountered the same problem and the same rude, unhelpful response.
The cruise was fine but so are the cruises offered by Riviera's competitors; the difference is they have Customer Services that actually provide a service.
In short Riviera aren't really interested once they have your money. Better to book elsewhere for higher standards.
August 4, 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to post your review. We have kindly sent a request to you for further information about your booking reference number as your experience regarding Airport Assistance does not reflect how we conduct ourselves and we would very much welcome the opportunity to fully understand this matter and further discuss it with you. With Kind Regards.
What a wonderful holiday to the Baltics…
What a wonderful holiday to the Baltics with Ana our guide. From start to finish she was organised, diligent, full of knowledge and ensured our holiday ran seamlessly. The guides who met us in Helsinki, Tallin and Riga were all excellent, enthusiastic and very knowledgeable.
Hotels were all of a good standard with comfortable beds and amenities. All the meals included in the tour were of a good standard too. The signature events were all superb, concert and food visits were very enjoyable and added to the whole experience. We would highly recommend this holiday to anyone who would like to explore this area of the Baltics.
August 6, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful review. We're delighted to hear that Ana made your Baltic adventure so memorable with her organisation, knowledge and dedication. It's also great to know that the local guides, hotels, meals and signature experiences all helped make the holiday so enjoyable. We truly appreciate your recommendation and hope to welcome you on another Riviera holiday soon.
Easy Booking Experience
It was very easy to book after requesting a call back at a convenient time. Niki Foster was most helpful and efficient.
August 11, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your review. We're delighted to hear that Niki made your booking experience so easy and convenient. It's wonderful to know that her helpful and efficient service ensured everything was arranged smoothly. We appreciate your feedback and look forward to helping you plan your next Riviera holiday.
Easy to book
An easy to use website with loads of detail about their trips. Also, an enticing discount
August 12, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your review. We're delighted to hear that you found our website easy to use and full of helpful information about our holidays. It's also wonderful to know that our offer helped make your booking even more appealing. We look forward to welcoming you on your Riviera holiday soon.
Booking with ease
It could not be easier to book with Riviera. Mind you we have done it many times before. If you get into difficulty just pick up the phone and ring - Riviera will sort you out no problem.
August 11, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your continued loyalty to Riviera Travel. We're delighted to hear that you find booking with us so easy and that our team is always on hand to help whenever needed. Your recommendation means a great deal to us, and we look forward to welcoming you on many more Riviera holidays in the future.
Reply from Riviera Travel
Thank you for your review. We're delighted to hear that you found our service both efficient and personable. Providing friendly, professional support is something we take great pride in, and we appreciate you taking the time to share your feedback. We look forward to welcoming you on a Riviera holiday soon.
Knowledgeable friendly member of staff
Knowledgeable friendly member of staff. Quick and efficient
August 10, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your review. We're delighted to hear that you received such knowledgeable, friendly service and that your booking was handled quickly and efficiently. We truly appreciate your feedback and look forward to helping you plan another wonderful Riviera holiday in the future.
Very helpful & pleasant advisors.
Very helpful & pleasant advisors when making a booking'
Also website is informative and easy to negotiate.
Thank you.
August 7, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind review.
We're delighted to hear that you found our advisors helpful, pleasant, and supportive throughout your booking experience. It's also wonderful to know that you found our website informative and easy to navigate.
Thank you for choosing Riviera Travel. We look forward to helping you plan another memorable holiday in the future.
Easy process and helpful staff.
Easy process and helpful staff.
Rather a long wait for someone to pick up.
August 11, 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to leave a review.
We're delighted to hear that you found the booking process easy and our team helpful. Providing friendly and efficient service is very important to us.
We are sorry to learn that you experienced a longer wait than expected before being connected to an advisor. Your feedback is appreciated and will be shared with the relevant team as we continue to look at ways to improve our service.
Thank you for choosing Riviera Travel, and we look forward to helping you plan your next holiday.
First class booking experience direct…
First class booking experience direct with the office.
Ben was extremely helpful in answering questions and queries.
August 11, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful review.
We're delighted to hear that you enjoyed a first-class booking experience and that Ben was able to answer all your questions and queries so helpfully. We'll be sure to pass on your kind comments to him, as recognition like this is always appreciated.
Thank you for choosing Riviera Travel. We look forward to helping you plan another memorable holiday soon.
My original booking with full payment…
My original booking with full payment was lost, with payment unallocated. The agent was fantastic in resolving the issue.
August 11, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your review.
We're sorry to hear that there was an issue with your original booking and payment allocation. However, we're delighted that our agent was able to quickly resolve the matter and provide the support you needed. We'll be sure to share your kind feedback with the team.
Thank you for choosing Riviera Travel, and we look forward to helping you with your upcoming holiday.
Amazing holiday!
All the staff were wonderful. Food was exceptional. I really felt cared for on my first solo river cruise. I would definitely recommend Riviera.
July 29, 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear that you had such an amazing holiday and that your first solo river cruise was such a positive experience. It's especially pleasing to know that our staff made you feel so well cared for throughout your journey and that you enjoyed the exceptional food on board.
Thank you for your recommendation. We hope this will be the first of many adventures with Riviera Travel, and we look forward to welcoming you on board again soon.
Recently back from a fun-filled cruise…
Recently back from a fun-filled cruise on the Rhine & Danube on the MS Wm Wordsworth - then the MS Moments.
The 5* ships, the food, the crew and the sights were all wonderful!
Sadly ALL cruise ships were badly affected by the drought in Central Europe, which caused very low water levels in both rivers.
This meant that there was considerable disruption to our itinerary, including exchanging passengers and crew with another ship - to avoid the "dry" area!
But the Cruise Director (and Host) did an excellent job of entertaining us and re-arranging things - so we saw some sights which we would not have, originally.
Not Riviera's fault but -despite very poor comms originally about the problems - we had a fantastic time.
So much so that we are planning another river cruise with them, next year!
July 13, 2026
Unprompted review
Reply from Riviera Travel
Thank you for sharing your experience. We're delighted to hear that you enjoyed such a memorable Rhine and Danube cruise aboard the MS William Wordsworth and MS Moments, and that you were impressed by the ships, food, crew and the wonderful sights along the way.
We appreciate your understanding regarding the exceptionally low water levels, which unfortunately affected river cruising across Central Europe and led to some necessary itinerary adjustments. While we're sorry that our communication did not meet your expectations at the outset, it's wonderful to know that our Cruise Director and onboard team helped turn a challenging situation into a positive experience by keeping everyone entertained and ensuring you still enjoyed a varied and memorable holiday.
Thank you for your kind words and continued support. We're especially pleased to hear that you're already planning another river cruise with us next year, and we look forward to welcoming you back on board for another fantastic adventure.
Clear, helpful booking process for great holidays
The Riviera website is very clear and easy to navigate, offering a great range of holidays. After exploring it, I received a "can I help you?" email from a named agent from the team, which prompted me to return to a particular holiday, which I then booked, after a brief call to the agent, to clarify three key questions, which were answered 100% promptly and clearly. Full marks.
August 10, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your fantastic feedback.
We're delighted to hear that you found our website easy to navigate and enjoyed exploring the wide range of holidays on offer. It's especially pleasing to know that the follow-up email from one of our team members prompted you to take another look at your chosen holiday, and that your questions were answered promptly and clearly during your call.
Providing helpful, personal service is something we pride ourselves on, so your comments will be greatly appreciated by the team member who assisted you.
Thank you for choosing Riviera Travel and for your “full marks” recommendation. We hope you have a wonderful holiday and look forward to helping you plan many more adventures in the future.
Really willing and helpful staff member
August 10, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your review.
We're delighted to hear that you found our team member so willing and helpful. Providing friendly, knowledgeable support is at the heart of what we do, and it's wonderful to know that this made such a positive impression on your experience.
We appreciate your kind feedback and look forward to helping you plan your next Riviera Travel adventure.
An E- mail clarifying intermediate stage would be helpful
Process straightforward but an issue following payment of deposit .I didn’t receive confirmation that it was booked so completed the process a 2nd time . On checking with Amex the deposit was still ‘pending ‘ 24 hrs later . So in the end I had to telephone Riviera and was advised that it was still with ‘the flights ‘ team. The helpful lady confirmed the first booking and cabin , cancelled the 2nd booking and advised I would receive an e- mail confirming booking once the flights were secured.
August 10, 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to share your feedback.
We're delighted to hear that you found the booking process straightforward and that our team member was able to assist you promptly when you called. We do, however, appreciate your comments regarding the lack of communication while your booking was awaiting flight confirmation. We understand how reassuring an update at this stage would have been and will ensure your feedback is shared with the relevant team.
Thank you for choosing Riviera Travel. We're pleased everything was resolved, and we look forward to welcoming you on your upcoming holiday.
Riviera contacted me regarding a future…
Riviera contacted me regarding a future booking, which we did not want to proceed with until compensation and a refund was returned following a previous cruise. Jemma was so helpful and professional explaining and proceeding with our booking and refunds. She was very patient and very friendly. Next cruise now booked.
August 9, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind words about Gemma, we'll be sure to share them with her. Thank you also for your continued loyalty - we wish you a wonderful time on your next cruise.
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