My booking was carried out with the Rivera sale agent Laurie Matheson who I have booked holidays with in the past few years. This will be our 12th holiday with Rivera and the booking was made eas... See more
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Reviews shaping this summary
We were booked to go on the Danube cruise in August which unfortunately had to be cancelled due to low water levels. Riviera handled it very professionally, very quickly and offered 3 options which... See more
Company replied
Had come back from excellent river cruise on Seine to find that our next trip to Sicily had been cancelled. However a couple of days later we decided to book the Classic Sicily tour in its place and L... See more
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We have just booked our 6th holiday with Riviera Travel. Do I need to say any more? The tour guides are most adept at solving problems, like when an excursion to Strasbourg had to be rearranged as... See more
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Company details
Written by the company
At Riviera Travel, we’re as passionate about travel as you are. That’s why we’ve spent 40 years discovering the destinations you’ll love, and putting holidays you thought you could only dream of within reach. Experience a holiday with a difference whenever you travel with us. Choose from a wide range of holidays to more than 140 destinations across the world, be it a short city break, a 22-day adventure or a luxury river cruise.
The very best hand-crafted holidays
Written by the company
- More people recommend Riviera Travel than any other operator
- For 36 years our experts have been bringing to life the world’s most fascinating destinations. Like you, we love to travel and we are passionate about what we do. We personally select every aspect of your holiday and we are dedicated to ensuring that the content and detail of each itinerary is thoughtfully balanced, so there’s time for you to explore at a relaxing pace. We offer you a superb choice of holidays but we also ensure each of these has been honed to perfection. Our focus is on quality not quantity.
- Truly authentic travel experiences
- An independent survey rated Riviera Travel tour managers and cruise directors as the best in the business. These talented individuals are chosen not only for their experience and wealth of knowledge but also for their flair for engaging audiences and sharing special insights. We’ll take you to the heart of a region and our tour managers will provide fascinating perspectives on the culture, history, gastronomy, art and architecture of the places you visit. You’ll also step off the tourist trail and beyond the pages of a guide book, discovering hidden gems, mingling with the locals and exploring lesser known but equally beautiful places.
- Value for money guaranteed
- If you find the same holiday at a lower price we guarantee we’ll refund the difference. Our mission is to make discovery affordable and accessible. We are passionate about quality and we also recognise that every moment of your holiday is precious – that’s why Riviera Travel offers unbeatable value. Compare the quality and prices of everything we offer – so much is included and you won’t find better for less. Price protection When you book early, you’re guaranteed the very best prices and availability. And should the cost of your holiday go down after you’ve booked, rest assured we’ll always pass the benefit on to you. No hidden extras Our holiday prices are clear and transparent and we never compromise on quality. There are no surcharges and no hidden extras. The price you see is the price you’ll pay.
Contact info
328 Wetmore Road, DE14 1SP, Burton on Trent, United Kingdom
- 01283 245322
- info@rivieratravel.co.uk
- www.rivieratravel.co.uk
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Reply from Riviera Travel
Thank you for your 5 star review. We're delighted to hear that you found our website easy to use and straightforward to navigate.
Great to work with
never had a problem with riviera and will continue to use it as it gives me great quality river cruises and holiday tours.
July 28, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind review. We're delighted to hear that you've consistently enjoyed our river cruises and holiday tours and that they've continued to meet your expectations for quality. Your loyalty means a great deal to us, and we look forward to helping you create many more wonderful travel experiences in the future.
Friendly knowledgeable staff
We booked by phone as we wanted to link our booking with our friends’ booking . It all went smoothly and the staff were friendly and knowledgeable.
July 17, 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you thought the booking process went smoothly with support from friendly and knowledgeable staff.
Extremely helpful lady helped me to book
Extremely helpful lady called Sharon who I spoke to by email and phone answered all my questions, gave me lots of information and helped me make the booking. The Riviera River Cruise brochure was also very helpful giving lots of information and helped us to choose our holiday.
July 27, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful feedback.
We are delighted to hear that our team was able to provide helpful information and answer all your questions throughout the booking process. It's also great to know that you found our River Cruise brochure useful in helping you choose your holiday.
We appreciate you taking the time to share your experience and look forward to welcoming you on your Riviera Travel holiday.
Very pleasant travel advisor who…
Very pleasant travel advisor who explained everything we needed to know and sorted out the booking quickly and efficiently
July 27, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind feedback.
We are delighted to hear that your travel advisor provided a pleasant and efficient booking experience, taking the time to explain everything clearly and assist with your arrangements.
We appreciate you taking the time to share your comments and look forward to welcoming you on your Riviera Travel holiday.
A very helpful member of staff
Having used the brochure to choose our holiday, we then rang Riviera with some questions. Lynda was extremely helpful, emailed us further information and later helped with the booking process over the phone. She was very patient and friendly.
July 27, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your lovely feedback. We're delighted to hear that Lynda was so helpful throughout your booking journey, taking the time to answer your questions and provide additional information. We'll be sure to pass on your kind comments and are pleased she made the process so easy and enjoyable for you. We hope you have a wonderful holiday.
Rhine cruise
The ship, Emily Bronte, the staff, the food and
the Riviera representatives were all excellent. Unfortunately the river levels were low and the schedule had to be changed. We were unable to dock in Manheim and had 75 minute coach journey from Mainz to Heidleberg. Also a 90 minute coach journey from Speyer to Strasberg. Rudesheim was cancelled completely.
July 19, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your review. We are delighted to hear that you enjoyed the ship, crew, food and service from both our onboard team and Riviera representatives.
We are sorry that low river levels resulted in itinerary changes and While these circumstances are beyond our control and made for safety reasons, we appreciate how disappointing this must have been. Thank you for your understanding, and we hope to welcome you on another Riviera holiday in the future.
This company really looks after its…
This company really looks after its customers and are always very helpful
July 21, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your lovely feedback. We are delighted to hear that you feel well looked after and have found our team helpful.
Having previously travelled with…Riviera to Sicily
Having previously travelled with Riviera my expectations were high, I was not let down.
I had 3 phone conversations with 3 agents (Michelle, Jessica and Nick) all were helpful offering lots of advice particularly regarding my travelling with an electric scooter, importantly which of the solo tours would be most suitable.
The final call resulting in my booking 3 tours was handled extremely well by Jessica.
I found your staff helpful, knowledgeable as well as being polite and patient.
Having booked 3 holidays, not easy as there are a lot of interesting holidays to choose from, I'm know looking forward to enjoying the holidays. First one in 3 months time.
July 15, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful feedback. We are delighted to hear that Michelle, Jessica and Nick were able to provide helpful advice and support, particularly when planning your travels with an electric scooter. It's especially pleasing to know that Jessica made the booking process smooth and enjoyable.
Thank you for choosing Riviera for three holidays. We truly appreciate your continued loyalty and hope you have a fantastic time on your first trip in a few months' time. We look forward to welcoming you.
Not the 5* Cruise along the Douro &…
Not the 5* Cruise along the Douro & visit Porto you advertised.
As a group of eight who holiday together frequently and are members of a wine appreciation group, this should have been a trip to remember. it was but for the wrong reasons.
The Cruise ship "Douro Splendour" is in fact, not owned by Riviera but leased. There was only one Riviera representative on board, all other staff belonged to the contractor.
The ship was tired, the sun chairs on the deck were old, most did not have cushions. On two occasions the air con leaked in the lounge which meant there were two areas unavailable for seating people in the already over crowded room.
The food was good, the waiters were excellent & the sommelier did well explaining the wines available during meal times, most were very nice, however on our first evening in the bar the wine was undrinkable.
We sent a message to Riviera explaining the problem, the response was that it was only house wine in the A/I package. Considering we were in Portugal you would think they would be promoting good wines from their own country. Clearly not.
The cabins were small but adequate.
During the week we were given talks about the following days trips, most of which were good, the evening out at the vineyard was top class, however we were all looking forward to seeing Porto on the day before we departed, this was not to be. Firstly we were told that due to an unexpected Air Show, we would be dropped just outside of Porto and would have to make our own way into town, not a problem.
However the following day were informed that a visit to Porto was not possible as all roads around were closed off, the rep was adamant the company knew nothing about the air show and was desperately trying to find an alternative trip to offer us. We ended up in Portugal's little Venice with a gondola boat ride, lovely town but not what we had booked for. Very upsetting.
On our return our group complained to the company about all the problems the only one they addressed was the lack of knowledge about the airshow, they offered one couple a sad offer of compensation and ignored the others, we went online to discover that the airshow had actually been made aware to the public in December 2025 and that Riviera along with all other ships that could not dock in Porto over the weekend had in fact received compensation for the inconvenience.
I cannot believe they can say they did not know about it they could have offered us the same cruise a week later but were happy to take our money. Their focus was totally on profit and not on customer satisfaction.
I would not recommend using this company again.
June 14, 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to share your detailed feedback. We are pleased that you enjoyed the food, service from the onboard team, the wine presentations and the vineyard visit.
We are, however, very sorry to learn that several aspects of your holiday did not meet your expectations, particularly the condition of the ship, the itinerary changes and your disappointment at not being able to visit Porto as planned. We appreciate how frustrating this was, especially for a group who had been looking forward to this experience.
We regret that you were left dissatisfied with the handling of your concerns after returning home. Your comments have been noted and will be shared with the relevant teams for review. Thank you for bringing these matters to our attention.
Telephone Booking
Thanks to the Riviera agent the telephone booking was straightforward and she was very helpful
July 21, 2026
Unprompted review
Reply from Riviera Travel
Thank you for rating our customer service 5 stars.
Glowing report staff and Company
Good Company with equally good and attentive staff.
Having had three holidays with them I have just signed for next year…..5 stars!!
June 12, 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you think we are a good company and you have just booked your fourth holiday with us. We wish you a wonderful time.
Cruise went to Krems last night 1st time we have moved now going back to Vienna as they say too dangerous to sail
Booked the Danube river cruise going on Monday so far change of ship change of start point now a 2 1/2 hour coach journey and change of itinerary not happy I have health problems and this amount of travelling will not help. Paid over £6100 for this week really unhappy
July 25, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your feedback. We are very sorry to hear how disappointed and concerned you are following the changes to your upcoming Danube river cruise.
We would encourage you to speak directly with your Cruise Director who will be best placed to discuss your concerns and any support that may be available.
Simple to book online.
Simple to book online.
Helpful staff for any queries
July 22, 2026
Unprompted review
Reply from Riviera Travel
Thank you for rating our customer service 5/5.
Excellent service as usual
Excellent service as usual from Laurie Maddison. Always replies to emails quickly and makes the booking process easy.
July 22, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind words about Laurie, we'll be sure to share them with him.
Not due to the office though as I did…
Not due to the office though as I did the whole booking online..
July 24, 2026
Unprompted review
Reply from Riviera Travel
Thank you for rating our online booking process 5/5.
The lady Jaqueline was very helpful
The lady Jaqueline was very helpful, pleasant and she made the whole process very easy
July 23, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind words about Jaqueline, we'll be sure to share them her.
Don't trust them - they have changed
I had a holiday with this company 2 years ago and it was brilliant. I went with them again this year and the experience was so bad it is now a subject of an ABTA complaint.
Firstly they used pictures that seemed to be of another location - showing a hotel with a view of Lake Garda - the actual hotel was on a side street with no view at all. Hygiene standards second rate - my husband got food poisoning. Pictures showed a de lux room when they only booked basic for their guests.
Tour guide hopeless at resolving problems, and then lied and said nothing raised with him, despite Whats app messages.
Riviera has changed hands and now excellent customer service replaced with 'just shut up' attitude.
June 8, 2026
Unprompted review
Reply from Riviera Travel
We were genuinely sorry to learn that this holiday did not compare favourably with the experience you enjoyed with us two years ago, and we appreciate you taking the time to share your concerns.
As advised in our formal response, we rarely receive negative feedback regarding this hotel. However, we fully recognise that each guest's expectations, preferences and perceptions are unique, and that what one guest may find satisfactory can differ significantly from another's experience.
We market this hotel in line with its officially awarded star rating. It is important to note that there is no single global standard for hotel classifications, as star ratings are determined by independent organisations or local governing bodies within each destination. As a result, hotels with the same star rating can vary in their facilities, style and overall feel from country to country.
Since changing ownership nearly 9 years ago, we have continued to place great value on the positive and constructive feedback received by our guests. Nevertheless, we acknowledge your disappointment that your own experience has led you to a different conclusion, and we are sorry that you feel our description of the property does not accurately reflect your expectations.
We were also very concerned to learn that your husband became unwell whilst on holiday. Following receipt of your correspondence, we sought to better understand your concerns regarding possible food poisoning and asked whether medical assistance had been sought during your holiday or whether your husband had consulted his GP upon returning home. Unfortunately, this information was not subsequently confirmed in your correspondence, which has limited our ability to investigate this aspect of your complaint further.
Please be assured that we have carefully considered all the points you have raised, and whilst we regret that your experience fell short of your expectations, we do appreciate the opportunity to review your feedback.
Thank you Michelle and the Customer Service team…
Michelle and the Customer Service team were very flexible and helpful in efficiently arranging and confirming a necessary alternative holiday for us.
We have enjoyed many holidays with Riviera Travel (since the days of Michael Wright!) and we have encouraged many of our friends also to book holidays with Riviera - they have had similar positive experiences.
July 21, 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you thought Michelle and the customer service team were very flexible and helpful in arranging and confirming an alternative holiday for you. Thank you for your continued loyalty and for recommending us to others.
Friendly knowledgeable staff member
Customer adviser knew information regarding discounts we were entitled to due to problems with low water.
July 22, 2026
Unprompted review
Reply from Riviera Travel
Thank you for rating our customer service 5/5. We're delighted to hear that you thought our advisor was friendly and knowledgeable.
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