Riviera Travel Reviews 

Amanda was excellent booking our next Riviera trip

Gemma Read sorted out the entire holiday in one phone call. Her knowledge, manner and professionalism were second to none and she has provided us with her telephone extension and personal email address should we have any problems leading up to the holiday. An excellent, personalised experience all round. Well done Gemma and Riviera. Mike Pamphilon.

8th August Sailing we have not received any boarding passes holiday document of itinerary excursions with only 4 days to go, your main phoneline can't provide the information. riviera main email address is taking 5 working days to respond. Withholding travel documents is Riviera Travel violating your own official policy clause 12 in providing services and clause 19 Flights.Your strategy is then forcing people to be told of changes on the last minute, through last minute decisions causing undue stress. As the water levels are so low and areas of the River Rhine are unpassable, in reality only 50% of the cruise is running along side changes to excursions and mooring locations. Absolutely 💯 disgraceful.

Elaine was extremely good in helping us to book our holiday in a friendly and efficient way

We have just booked our 6th holiday with Riviera Travel. Do I need to say any more?
The tour guides are most adept at solving problems, like when an excursion to Strasbourg had to be rearranged as we progressed due to the city centre being closed in anticipation of riots that happened later in the day! Today, Laurie Mathieson came to the rescue and completed our booking after an online attempt failed to take the deposit. Also, he spotted that we will be due a 10% "Welcome Home" discount, come September, and will ensure that it is applied.
Many thanks!

I recently travelled on Riviera Travel's Felicita cruise in Croatia, and I would like to say that it was a wonderful experience in every respect. The tour was exceptionally well organised, the crew and staff were friendly and professional, and the overall experience exceeded my expectations. Well done to everyone involved, and thank you for delivering such a memorable holiday.

We have done the Lake Maggiore trip in june 2014, which was why we came back. The tour guide was Debbie this time. I can only say what an exceptional tour guide this lady is! First class with local knowledge and going above and far beyond to be helpful and informative with all passengers. Hotel was Regina Palace in Stresa, which was the best touring hotel we have stayed at. The food and service were excellent all round.

It was very easy and I was also able to make special request for assistance through airport to gate.

Excellent advice and helpful procedure.

I usually complete my whole river cruise booking online but this time I had some questions about the Ryanair flight and some mobility issues. So I decided to speak to your call centre where Gemma was most helpful. She managed to answer all my questions and completed my booking without any problems

The advisor I spoke to Laurie Mathieson was helpful and engaging, excellent ambassador for the Company

We loved our first Riviera cruise so much we wanted to book another as soon as we got back. The first time we booked through a travel agent and had all sort of problems. This time we decided to go direct after hearing how easy it was from fellow passengers. Our situation was a little complicated as it will include family members who don't live in the same country but Laurie was brilliant in finding the best options for us, securing a provisional booking to give us time to co-ordinate and then converting to a confirmed booking. The staff on our cruise were excellent and this clearly extends to those elsewhere in the organisation.

Laurie answered all our questions and we booked the holiday.

The booking support was excellent. Elaine went to great lengths to assist in a last minute booking. She explained the situation calm, clearly and efficiently. This made the process feel straightforward. It was great service, thank you Elaine and Riviera.

I'm a real fan of Riviera Travel. I've been on 14 holidays with them, including 6 river cruises so this will be my 7th. The booking process was easy, the staff (Daniel and Jody) were friendly, efficient and knowledgeable. I know that booking with Riviera will always be a good experience.

Laurie made the process very easy and found me the best deal. Thank you

I found the Riviera website extremely clear and informative regarding holidays available. Booking was a very easy process and at this early stage I am extremely pleased to have made a decision to book with Riviera.

Answered queries and made it allpositive

Well what can I say my patience is running a bit thin 4 days into a 7 day river cruise and we have only moved 6 hours and that was at night other boats moving but our is not allowed there has been no response from head office with regards to the mess trip director is worse than useless people don't get sucked in to this 5 star luxury nonsense we are being treat abismoly I always say it's not buying the holiday it's how a company reacts to sorting out a problem when it occurs this has been so far the worst experience of my life .

The customer assistant was very knowledgeable and was able to answer many questions. She made the whole process very easy.