My booking was carried out with the Rivera sale agent Laurie Matheson who I have booked holidays with in the past few years. This will be our 12th holiday with Rivera and the booking was made eas... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We were booked to go on the Danube cruise in August which unfortunately had to be cancelled due to low water levels. Riviera handled it very professionally, very quickly and offered 3 options which... See more
Company replied
Had come back from excellent river cruise on Seine to find that our next trip to Sicily had been cancelled. However a couple of days later we decided to book the Classic Sicily tour in its place and L... See more
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We have just booked our 6th holiday with Riviera Travel. Do I need to say any more? The tour guides are most adept at solving problems, like when an excursion to Strasbourg had to be rearranged as... See more
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Company details
Written by the company
At Riviera Travel, we’re as passionate about travel as you are. That’s why we’ve spent 40 years discovering the destinations you’ll love, and putting holidays you thought you could only dream of within reach. Experience a holiday with a difference whenever you travel with us. Choose from a wide range of holidays to more than 140 destinations across the world, be it a short city break, a 22-day adventure or a luxury river cruise.
The very best hand-crafted holidays
Written by the company
- More people recommend Riviera Travel than any other operator
- For 36 years our experts have been bringing to life the world’s most fascinating destinations. Like you, we love to travel and we are passionate about what we do. We personally select every aspect of your holiday and we are dedicated to ensuring that the content and detail of each itinerary is thoughtfully balanced, so there’s time for you to explore at a relaxing pace. We offer you a superb choice of holidays but we also ensure each of these has been honed to perfection. Our focus is on quality not quantity.
- Truly authentic travel experiences
- An independent survey rated Riviera Travel tour managers and cruise directors as the best in the business. These talented individuals are chosen not only for their experience and wealth of knowledge but also for their flair for engaging audiences and sharing special insights. We’ll take you to the heart of a region and our tour managers will provide fascinating perspectives on the culture, history, gastronomy, art and architecture of the places you visit. You’ll also step off the tourist trail and beyond the pages of a guide book, discovering hidden gems, mingling with the locals and exploring lesser known but equally beautiful places.
- Value for money guaranteed
- If you find the same holiday at a lower price we guarantee we’ll refund the difference. Our mission is to make discovery affordable and accessible. We are passionate about quality and we also recognise that every moment of your holiday is precious – that’s why Riviera Travel offers unbeatable value. Compare the quality and prices of everything we offer – so much is included and you won’t find better for less. Price protection When you book early, you’re guaranteed the very best prices and availability. And should the cost of your holiday go down after you’ve booked, rest assured we’ll always pass the benefit on to you. No hidden extras Our holiday prices are clear and transparent and we never compromise on quality. There are no surcharges and no hidden extras. The price you see is the price you’ll pay.
Contact info
328 Wetmore Road, DE14 1SP, Burton on Trent, United Kingdom
- 01283 245322
- info@rivieratravel.co.uk
- www.rivieratravel.co.uk
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Very good way to book a holiday
Easy to follow website. However, I wanted to speak with an adviser and the call was put through quickly. Adviser Linda was very helpful, knowledgeable about the holiday I wanted, very good to talk with and it was definitely a very good experience. Sound advice regarding passports too!
August 5, 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you found our website easy to follow and Linda to be helpful and Knowledgeable. We wish you a wonderful holiday with us.
Arranging your holiday
It was easy to book all my questions were answered and I booked exactly what I wanted at the time I wanted it. this is my eleventh cruis/holiday with Riviera and I always find the staff very helpful
August 4, 2026
Unprompted review
Reply from Riviera Travel
We're delighted to hear that you have just booked your eleventh cruise/holiday with us. We wish you another wonderful time.
Great Customer Service
Just booked a tour to Japan and the booking process was really easy. I spoke to Laurie Matheson who answered my questions and took my booking. He was very knowledgeable and helpful and it was altogether a very pleasant experience. He will also be my go to for this booking and any others which is reassuring. Can't recommend enough.
August 6, 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to post your comments. We're delighted to hear that you found Laurie to be very knowledgeable and helpful. We wish you a fantastic time on our tour in Japan.
Laurie my consultant was very helpful
Laurie my consultant was very helpful
July 29, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind words about Laurie, we'll be sure to share them with him.
Reply from Riviera Travel
Thank you for rating our customer service 5/5.
Helpful and Knowledgeable Service
The process was straightforward, conducted with great professionalism and courtesy with a good knowledge of the tour and the accommodation. Any questions were answered and all the boxes ticked. But I would expect nothing less from Riviera and its staff.
August 2, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful feedback. We’re delighted to hear that the booking process was straightforward and handled with professionalism, courtesy and expert knowledge. It’s great to know that all your questions were answered and that you felt well looked after throughout.
Your kind words about our team are greatly appreciated, and we’re especially pleased that we lived up to the high standards you’ve come to expect from Riviera. We look forward to welcoming you on your upcoming holiday.
Quick call back and very helpful…
Quick call back and very helpful service from Daniel.
August 4, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your feedback. We're delighted to hear that Daniel was able to assist you promptly and provide such helpful service. We’ll be sure to pass on your kind comments to him, and we look forward to helping you with your future travel plans.
Contacted by telephone and didn't have…
Contacted by telephone and didn't have to wait ages to connect to a human being. Friendly and efficient Riviera representative!
July 29, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your lovely feedback. We're delighted to hear that you were able to speak with a member of our team quickly and that you found the service both friendly and efficient.
Providing personal, knowledgeable support is something we pride ourselves on, so it's wonderful to know we delivered the experience you expect from Riviera. We look forward to helping you plan many more memorable holidays in the future.
Excellent booking experience
Just returned from a wonderful cruise on the Rhine with friends and we've already booked again with Riviera for next year.
Booked by phone and our booking agent (Laurie) was very helpful and was able to answer all my questions about the cruise and travel arrangements. The pricing and discounts were fully explained although I didn't agree with how the discounts were applied, but I guess that's a company policy and nothing to do with the booking agent.
Will definitely be booking with Riviera again in the future.
August 4, 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed a wonderful Rhine cruise with your friends and that you've already chosen to travel with us again next year.
It's especially pleasing to know that Laurie provided such helpful service, answering all your questions and ensuring you felt well informed about your cruise and travel arrangements. We'll be sure to pass on your kind comments to him.
We also appreciate your feedback regarding our pricing and discount structure. While we understand it may not always align with individual expectations, we're grateful for your understanding and for highlighting the positive support you received from our team.
Thank you for your continued confidence in Riviera. We look forward to welcoming you on another memorable holiday next year.
This is our 12th trip with Riviera
This is our 12th trip with Riviera. Mel was extremely helpful and made our reservation simple and stress free.
August 3, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful loyalty and for choosing Riviera for your 12th holiday with us. We're delighted to hear that Mel made your reservation process simple, stress-free and enjoyable.
Your continued support means a great deal to us, and we'll be sure to pass your kind comments on to Mel. We look forward to helping you create many more memorable holiday experiences in the years ahead.
River cruise booking
A friendly, helpful &knowledgeable sales person
August 3, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind feedback. We're delighted to hear that you found our sales team friendly, helpful and knowledgeable. We take great pride in providing excellent service, and it's wonderful to know we made a positive impression. We look forward to helping you plan your next holiday with us.
Fabulous service
Fabulous service from Claire at Riviera Travel. She was very helpful and friendly and made our booking experience easy and stress free.
August 3, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful feedback. We're delighted to hear that Claire provided such friendly and helpful service and made your booking experience easy and stress-free. We’ll be sure to pass on your lovely comments to her. We look forward to welcoming you on your holiday with us.
EXCELLENT SERVICE
EXCELLENT SERVICE. I booked a Riviera Cruise for November and was then contacted today by Nicky Foster to make note of our choice of excursions. All very streamlined and to plan. Thank you
August 3, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your wonderful review. We're delighted to hear that Nicky provided excellent service and that arranging your excursion choices was such a smooth and straightforward process. We’ll be sure to pass on your kind comments to her. We hope you have a fantastic cruise in November!
As always
As always. Knowledgable, helpful and considerate staff. Booking was very easy. Fully recommend this Company. Their trips are well thought out and always a pleasure to partake in.
August 4, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your lovely feedback and continued support. We’re delighted to hear that our team made booking easy and that you continue to enjoy our carefully planned holidays. We look forward to welcoming you again soon.
We were to travel on 08/08/26
We were to travel on 08/08/26. I found the lack of information very frustrating especially as we had kennels and other arrangements to sort before travel. While I understand that the water levels are outwith there control but with their experience I felt they could have kept people informed of the possible options available.
I eventually after much persistence got an offer of money back last night 03/08/26 although it was not decided on what was available. The refund was in my bank morning 04/08/26 which was good. Hence 3 stars.
Will be travelling with Riviera again but will be more careful with water levels.
August 3, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your feedback. We appreciate how frustrating the uncertainty surrounding your upcoming holiday must have been, particularly when you had kennel bookings and other travel arrangements to organise in advance.
While river conditions are unfortunately beyond our control, we recognise that clearer and more proactive communication regarding the possible options available would have been helpful, and we're sorry this was not your experience. Your comments have been noted and will be shared with the relevant teams as we continue to review how we communicate during operational disruptions.
We're pleased that, once agreed, your refund was processed promptly and reached your bank account the following day. Thank you for taking the time to share your experience, and we hope we may have the opportunity to restore your confidence in Riviera Travel in the future.
Laurie Mathieson was very knowledgeable…
Laurie Mathieson was very knowledgeable and helpful. All of us were impressed.
August 3, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind feedback. We're delighted to hear that Laurie’s knowledge and helpfulness made such a positive impression on your group. We’ll be sure to pass on your lovely comments to Laurie, who will be thrilled to receive them. We hope to welcome you back again soon.
A sound company
Generally, Riviera is a solid company to travel with. However, the recent drought in mainland Europe has led to problems. Riviera could have handled this better by giving longer than 72 hours notice when it was obvious my Rhine zcruuse could not go ahead. I did eventually speak to George, a good listener and a proactive CS agent who made things a whole lot better. The ships and food are always wonderful and I will miss these as it is now too late to book another trip but I am hoping Riviera will learn from what has been an awful experience for every European river cruise company: don't leave it to the last minute to offer a cancellation when the river has run dry and listen to your customers. I will try again next year because the routes and onboard staff are second to none.
August 3, 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to share your feedback. We are very sorry for the frustration and uncertainty you experienced in the lead up to your departure.
The exceptional river conditions created a rapidly changing situation, and our teams were working through affected departures in date order to ensure guests received the most accurate information available. We also rely on advice from the relevant River Port Authorities regarding whether conditions allow safe navigation, and decisions cannot be made until that information is confirmed. We appreciate that this did not lessen the inconvenience for you, particularly given the difficulties you experienced trying to contact us and the time you spent waiting for updates while away from home.
We understand how disappointing it was to have your plans disrupted and to feel unable to make arrangements with confidence. Providing timely communication during these situations is extremely important, and we regret that your experience fell short of expectations.
We can see that your booking has now been cancelled and a full refund has been processed. While we appreciate this may not change your view of the situation, we are grateful for your feedback, which helps us review how we communicate with guests during periods of operational disruption.
We sincerely apologise for the disappointment caused and wish you all the best for your future travel plans.
Frustration with Riviera Travel not honouring their discount offers
Both my brother and I were sent river cruise booking discounts for 2027 of 5% when you book any holiday other than a middle or upper deck, plus an extra 10% off when booking for the years 2027 or 2028 with no exceptions. On booking a tour for 2027 for both of us on the Seine river, my brother has not only been quoted the incorrect price of the tour per person, but Riviera are refusing to apply the discount of 15% to which we are both entitled. After several attempts to get the correct cost agreed, he tried to cancel the booking but Riviera would not refund the deposit of £1,000. It has been a tortuous series of exchanges with different members of staff who have quoted a variety of costs, none of which have been the correct figure of a 15% discount.
August 3, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your review. We are sorry to learn of the frustration and confusion you experienced when making your booking, particularly regarding the application of the promotional discounts and the differing information you received.
We're pleased that a member of our team was able to speak with you directly and clarify the matter, and we understand that a resolution has now been reached. We appreciate that this should have been a much smoother process from the outset, and we apologise for the inconvenience caused.
Thank you for bringing your concerns to our attention. Your feedback is valuable and will be shared with the relevant teams to help us improve the consistency of information and service we provide to our guests. We hope this resolution restores your confidence in travelling with Riviera Travel and that you both enjoy your Seine cruise in 2027
Extremely dissatisfied with Customer Service
We have booked on a Danube River Cruise commencing on the 7th August 2026.
Through the media mention was made of the low river levels.
My understanding was that we should have received an update on whether the cruise would take place, and what the options were 14 days prior to commencement, the 7 days.
We did not receive a 14 day update, and on the 31/7/26 received an email advising that we would be contacted on the 3rd August 2026 by an experienced representative who would all our options.
We received no phone call, and cannot get through on their phone lines despite leaving a call back request.
This is very disappointing as we chose Riveria as it was recommended to us.
At this time we have no idea what is happening, and whether the cruise take place!
August 3, 2026
Unprompted review
Reply from Riviera Travel
Thank you for taking the time to share your experience. We sincerely regret to learn that you are dis-satisfied with our customer service. We understand that all guests were contacted and advised of the status of this cruise on the 4th August.
Laurie Mathis on was very helpful and…
Laurie Mathis on was very helpful and polite - felt much more reassured by actually booking with a person rather than on the internet
Thankyou
August 3, 2026
Unprompted review
Reply from Riviera Travel
Thank you for your kind words about Laurie, we'll be sure to share them with him.
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