RJR International Passports & Visas Reviews 

315
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ray has always been a trusted and reliable source to get what is necessary for all of my many international travel needs for either work or leisure, spanning over many years of service..top recommenda... See more

Rated 5 out of 5 stars

Have used RJT a few times over the years and recommended it to friends who have also had great experiences!

Rated 5 out of 5 stars

Booked a family vacation and 5 days before I realized my passport had expired....what an idiot...called US government offices....earliest was 14 days out....called everyone who gave me no hope....fina... See more

Rated 5 out of 5 stars

RJR did an exceptional job of guiding me through the expedited renewal of my passport. I also lost my passport card, which made it even more complicated! For every step backward, RJR jumped forward... See more

Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(315)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Got charged twice

Got charged twice. Was told I would get a refund for around $183 on my credit card for original charge (which they argued I was never charged for, even though it's on my bank ledger!!). Checked my credit card app for weeks...never got a credit back. Finally got my passport around 8 months later.At this point I just said get me my passport. I understand that Covid 19 shut down government offices, so I'm not blaming them for that. Just did not like the runaround I got. Will not use this company on the future.

May 6, 2021
Rated 5 out of 5 stars

Great company

Great company. I've used them multiple times now in order to get an expedited passport. They make it very simple, and I receive my passport way faster than normal.

May 6, 2021
Rated 1 out of 5 stars

This is not a good place to renew your…

This is not a good place to renew your passport. You pay for express and it takes forever. I lost all of my travel plans. The guy at the isn’t helpful. I summit new passport applications for my family at the usps and they got it within a month and paid normal price where as at RJR I paid over $340 and took more than 3 months.

May 6, 2021
Rated 5 out of 5 stars

Highly recommend Ray & RJR Passports

I am writing to commend and personally thank Ray and his company for the way that they were able to navigate the obstacles currently standing in the way of the timely issuance and renewal of US passports. This Covid debacle has paralyzed so many businesses across the country, including the US passport agency. After spending time on the phone in pleasant conversation with Ray, I quickly grew confident that his company would be able to provide the passport renewals that my wife and I were seeking. I am happy to report that this confidence was well placed. Our passports have now been renewed exactly as promised. Thank you Ray. I truly appreciate your efforts. I highly recommend RJR passports and suggest that readers ignore some of the negative comments that I have seen from past reviewers. Ray is able to provide information and performance that is based upon years of successful experience in his industry.

November 7, 2020
Unprompted review
Rated 5 out of 5 stars

Ray Priest provides excellent

Ray Priest provides excellent, reliable, honest and timely passport and visa service. He knows the industry very well and has the necessary experience and contacts to get the job done and do it well. Ray's agency is several steps above any other agency. and I couldn't recommend him more. Appreciate all the work he's done for us.

April 11, 2020
Unprompted review
Rated 5 out of 5 stars

Professional service and punctual

Professional service I had short time to get my Chinese visa I found their address on the web. Called them Ray was very professional and easy to talk to. Sure enough I got my Chinese visitor visa exactly on the promised date.took them only 2 weeks to acquire the visa, Few days later I am in Beijing as planned other wise it would have been impossible for me to do it for the short time I have to get the tourist visa.
It was worth all the money.

March 28, 2020
Unprompted review
Rated 1 out of 5 stars

Very stressful

Very stressful. Refused to go over 1 page application and I had to redo it at additional cost to me to FedEx it. Poor design as signature line just below RJR. Threatened me with extra charges
Go to the post office. Terrible experience. Couldn't reach him at times as mailbox full
Unheard of for a business and he was extremely unpleasant to eal with

February 27, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look