RMNJ Reviews 

We went with RMNJ due to having already bought our house with them back in 2019 and thought that selling the same house with the same solicitors would therefore be quicker.
Our initial purchase with them wasn’t great either- communication was poor as it was difficult to get in touch with them when delays occurred and we felt that we were not kept in the loop unless we rang them ourselves and tried hard to chase them up constantly. Anyway the sale did go through so we forgot the negatives.
With the sale this time around, we instructed them by sending the initials forms that they asked us to fill in and didn’t hear back for 8 days.
We tried to contact them all day today and after being told they were unavailable and to call again 3 times , we finally got through to them at 3pm. We were then told that despite replying to the email that they had sent with the filled in forms 8 days ago, not a single person had processed these as the person emailing us was not the same person processing the forms. This person had not bothered forwarding them either. During the phone call we were offered no apology or “oh wait I just found your forms, I’ll forward them myself now”. Just a simple “send it again”
I find this quite unprofessional really. Our buyers have been wondering why we are dragging our foot this whole week and this is all down to poor communication. I understand that everyone is under pressure due to the pandemic but a simple email forwarding takes 3 seconds or at least tell us that you don’t deal with the forms but are just in charge of sending them?
Needless to say we decided to cancel our instruction.

I use RMNJ ( Stephen White ) for the purchase of my new home. In this strange time especially for house moving, I found their service second to none they replied well within my time frame, and there's. I was kept up to date with everything calls, emails, and texts. This led to what was not a straightforward move being handled by them with minimal stress to me which was exactly how I wanted it. I would recommend them to anyone

My wife and I have used RMNJ Solicitors for both a property purchase in 2019 and a sale in 2021 and have been thoroughly impressed with them both times. Unlike some online conveyancers we have used, we had a dedicated conveyancer who kept us updated and responded to our enquiries. Our conveyancer, Louise, was professional and helpful and really went the extra mile to progress the case and ensured we were kept informed every step of the way. They were a little more expensive than other options but, for a personalised service, it was worth every penny.

Excellent service. Sarah Reay and her team patiently guided us throughout the process and provided valuable advice in a couple of tricky situations. Very responsive and thorough in reviewing documentation. We spoke over the phone a couple of times but essentially no need to chase, as communication was clear over emails. The whole conveyancing process was quick and painless - even considering the stamp duty holiday frenzy, RMNJ managed to complete within the timeline we requested. Definitely recommended, we will stick with RMNJ for our future needs.

We had a good experience with RMNJ handling our sale and purchase. Grainne's team (Cheryl, Victoria, Gemma) always picked up the phone, were friendly and helpful, and most importantly turned around all the paperwork efficiently. It took 11 weeks from finalised chain to exchange, with completion a week later. Really good under the circumstances and saved a fortune in stamp duty thanks to smooth conveyancing. Felt in safe hands. Thanks again

14 weeks now since my offer was accepted on a property without any chain at all. Seller not looking to buy any other property and me as a buyer not looking to sell. Several weeks of waiting period with multiple excuses including the most common new one “Covid”. They dump a bunch of stupid questions to the other solicitor and in return dump a few more. 3 months now and still no exchange date even when I’ve requested for several occasions to proceed with the matter having taken full responsibility for the overcome. “The lender is our client also”! Since when the lender a the client when I’m the one paying for the service ??? They lie and they are not truthful at all!!! I’m in the edge to loose this deal as my Solicitor keeps ignoring my requests. For me it’s a bit NO and I wish this message reaches as much potential new clients as possible. TOTAL REGRET and DISAPPOINTMENT!

#RMNJitsano
#RMNJno
#RMNJbadservice
#RMNJtoavoid

In Response to RMNJ comments:

1- on the 1st week of May 2021 having spoken with one a staff member of RMNJ Conveyancing Team (Katerina) the excuse presented was "The Covid is making things take longer". For me this is a stupid and ridiculous excuse for the lack of care.

2-YES, RMNJ do lie to the client. I put a clear request to Claire Gustafson to contact the Lender and understand if the Deed of Variation is indeed required. Having contacted the Lender via a 3rd party, the information received is that TSB was no contact from RMNJ since Feb 2021. Meaning all the topic of discussions around the documents required are not truthful.

3-When a company doesn't relates to an address that's it's being used for all the comms on the subject of an email and still asks the client to contact "gareth.brooks" clearly don't know what they are doing.

They sold a service listing 6-10weeks of contract exchange and I'm now on week 14.

In addition, I've requested Claire G. to engage with the sellers solicitor to add any document or so in a later stage. Is this being done? NO.

Again, so so so regretted as I'm reaching my limit and the level of stress caused by RMNJ are considerable high.

RMNJ are the most incompetent and infuriating people I've ever had to work with and I regret every penny paid to them. The solicitor on our case was Louise Little, then on Stephen's White team.

Constant delays due to incompetence. Making elementary mistakes (submitting wrong data to seller's solicitor and then denying it ever happened).
Telling us they have all the documents they need from us and at the last minute, they informed us they need something else that had to be posted from China. That caused the seller to almost pull out because they thought we were delaying on purpose. Every time I confronted Louise about bad information, she came up with another ridiculous excuse (they only just got the information yesterday, or she insisted that we told her something else than we really had, or blamed it on our mortgage broker).

We had to resort to calling RMNJ every day to get them to do anything at all. We are not rude people, but that was the only way to motivate them. Louise only started acting professional and helpful after we complained to her supervisor and CCd him on all our emails.

RMNJ will surely reply to this review saying "We're sorry you had a bad experience, we really care about our clients." And maybe they will insinuate that we were somehow at fault. Or use the pandemic as an excuse. The truth is, RMNJ is simply unprofessional and doesn't care about providing a good service.

I advise everybody to stay away from RMNJ. I won't be trying to save money by getting cheap lawyers ever again. (And of course, the final bill was higher than the initial quote anyway...)

My experience using RMNJ was excellent. Their conveyancing team was quick to respond when I initially got in touch, efficient at getting the job done and very helpful and patient with my questions. They were brilliant all around and I would recommend them to anyone!

Used RMNJ twice made buying my houses easy excellent service.

RMNJ have now handled my conveyancing 3 times, each time they have made a stressful situation as easy as possible. They are very proactive and reactive when there is a problem. Could not recommend highly enough. I will continue to use RMNJ for all property affairs.

Fantastic service from start to finish couldn't recommend RMNJ more!

We seem to live in a world now where everyone knows the price of everything and the value of nothing and where service demands far outstrip what can be reasonably expected.

At least that’s the impression I get from reading some of the reviews here of RMNJ.

Call me a traditionalist, but I believe when you hire a professional, you have a responsibility to put your trust in them, their expertise and respect their process.

There may be humps and bumps in the road, but you work together to get through them.

And that’s exactly what RMNJ have done for me.

Always professional and always good advice that was in MY interest.

I will not hesitate to put my trust in RMNJ again in future.

I've used this company for conveyancing on two occasions and found it has provided a speedy and reliable service plus excellent value for money. Good job RMNJ!!

Great value and service.
I would not hesitate to recommend RMNJ conveyancing & legal services to anyone.
Thanks again!

Used RMNJ twice in the past couple of years. Fantastic, professional and knowledgeable service. Would definitely recommend.

Couldn't fault RMNJ ...
We moved in Nov 2020 and the chain was NOT the most cooperative. I am so glad we used RMNJ for our move, especially having experienced the lack of communication and it's impacts from the other firms in the chain. The team at RMNJ were simply faultless - communication was high, as were the levels of professional integrity and skill. Without RMNJ we wouldn't have achieved the move in the time frame we had and for that I really am grateful - the stress that moving can bring was massively reduced by the team ...this in itself is priceless. THANK YOU RMNJ!

Massive thank you to Sarah and the team for working on a property conveyance.

Was a longer than expected process (not their fault) but Sarah and the team did everything they could on their side to provide an excellent service.

Very quick to reply and always responsive, can’t thank the team enough.

Highly recommended!

Great hassle free Conveyancing experience in Jan 2021. RMNJ handled purchase of a flat for me speedily and efficiently. Thanks go to Jennifer and her team for giving clear step by step guidance through the process with knowledge experience and patience. I would not hesitate to recommend RMNJ in the future.

Excellent service with RMNJ. I worked with Sarah Reay and team from RMNJ and they did an awesome job to plan my completion on time amidst of pandemic.

They had excellent attention to detail and followed up my case very closely and ensured quality throughout the transaction. very patient to answer the calls and update the status and email with all relevant information in detail as well. Would definitely recommend :)

Faultless
I cannot thank Clare, Dayna and Katerina enough for our experience of buying and selling. There was always one of them to speak to whenever we needed help or advice. Our buying and selling wasn’t a smooth ride but
Not any blame was for them unlike our buyers solicitor who was atrocious. I would definitely recommend RMNJ