Roadie Reviews 26,222

Need quicker response time when ask a question

I have a love Hate relationship with roadie. Love the work and how you can basically work when you want . My main problem with roadie is driver support and when busy bee or statim really whomever cancels the gig after the driver has driven to the location is only given 4 dollars and nobody is held accountable for the cancelation and only the driver takes the hit in more than one way . Really other than that I love it

When I finish my block you add another block I no take it because I finish the second block very late and do you no pay me extra money for my time

Takes too long to get a delivery.Up to 15 minutes really. Pay per mile/time is aweful. Pay should associated with number of pieces and weight. More pieces and/or weight =More$
$7.88 for 6 big pieces weighing 256 pounds for 5 miles, really.

App works great and it’s very simple

Roadie knows better how convert independent contractors to employees.

When you send routes to pick up people, send them on paved roads if there’s an option not a dirt road with all potholes and hills and no lights stray dogs it was ridiculous picking up this first passenger this morning and then when I got her, I went a different direction and it was all paved roads. Why didn’t you give me directions on the paved roads?

People with bots and android phones they controlled the app. No one cant get any order. They decide who can see the orders and basically they control the app.

I would like larger loads more often. It would be great to schedule deliveries in advance

There has been multiple days where I submitted an offer for RoadieXD gigs that my vehicle had space for but my offer was not selected. Then the gigs would be reposted and when I offered again I still wasn't selected even though I've taken successfully taken larger gigs before.

Roadie is a great way for me to supplement my income! It has been a huge blessing for me.

Your AI really stinks. Why can we not get a human. Conversations get cut off after seconds with AI. Are they in a hurry????
All of your major customers are creating their own systems because of complaints from customer feedback at the store level. Either revamp your failing business model, or die on the vine.

Payouts are getting lower than cost of operation it's getting very frustrating making money on a side gig you would think would be a positive but I'm actually using up my vehicles without having enough extra cash to even pay for maintenance let alone fuel and oil

Here you go. This is 100% accurate. I have my own 1711 deliveries with 5 stars to prove it. I am certified to do any pharmacy gig, RoadieXD which I’ve offered on probably several hundred times in the last few months and haven’t received one. If you are too close to the warehouse for RoadieXD they cancel your offer on you. So yes you have to drive away from the warehouse to try and get a gig. The only time to drive is Christmas if you get a big Walmart tv gig or Best Buy. Other than that you better have a van or else you’ll make $5 an hour pre-costs!!! Most of the time you are driving for free. You have no idea why you did or didn’t get a gig. It’s so ridiculous. I’ve been in the parking lots of so many businesses and not received them. Like places I pickup all the time and there isn’t anyone closer than me. I used to do them all the time. and Mail Innovations. I have 4 badges. They are:
1. A Rockstar has serious street cred. To earn this badge, Drivers must deliver at least 10 Gigs where they earned a 5 star rating. They also must have a total average rating of 4.75 stars.
2. A Road Tripper has racked up some serious Gig miles. To earn this badge, Drivers must deliver at least 10 Gigs over 50 miles each where they earned at least a 4 star rating.
3. An Around Towner is a pro at shorter distance Gigs. To earn this badge, Drivers must deliver at least 25 Gigs under 10 miles each where they earned at least a 4 star rating.
Roadie is best understood as a shipper-first, driver-optional marketplace. Everything else follows from that.

Here’s a clean, bottom-line assessment of Roadie, based on how it actually behaves in the field rather than.

Rates.
Rates are inconsistent and generally not market-clearing for drivers. Base pay is often anchored to distance only, with weak consideration for wait time, pickup friction, store inefficiency, or delivery complexity. Inflation has not been meaningfully reflected in payouts. High-mile gigs are frequently underpriced unless they bundle multiple drops or include RoadieXD. Drivers are expected to self-select out of bad offers rather than being protected by pricing floors.

Customers (shippers).
Roadie’s customers are primarily big-box retailers and enterprise shippers. These customers benefit from low costs and offloading delivery risk. End recipients are usually neutral to negative from a driver perspective: many do not know Roadie exists, may be unprepared, or treat the delivery as a standard courier service without regard for driver constraints.
The app is functionally adequate but strategically opaque. Core weaknesses:
• No transparent bidding logic (drivers don’t know why they win/lose).
• Poor real-time feedback loops.
• Minimal protection against wasted time (arriving to find items not ready).
• Mapping and ETA estimates are optimistic and regularly wrong.
It does not meaningfully optimize for driver efficiency; it optimizes for shipper fulfillment.
Useful features do exist, but they are narrow:
• Multi-stop gigs can occasionally create acceptable hourly rates. But will usually end
• Certifications (Pharmacy, XD, etc.) slightly improve access to better gigs.
•. Ratings system mostly protects shippers, not drivers. I’ve filled out hundreds of reviews for shippers and no change.
There is no true route optimization, no intelligent stacking across shippers, and no dynamic repricing when gigs stall.
Routing is one of Roadie’s weakest points and being owned by UPS you think it would be a strong one. Gigs are posted as atomic units, even when they are obviously combinable. The platform rarely:
• Auto-bundles nearby drops. So if you can piece together a decent route you more than likely won’t get it. Making you just cancel the one they gave you that’s not worth it.
• Adjusts pay when routing is inefficient.
• Accounts for real pickup dwell time.
As a result, drivers must manually create efficiency where the system does not.
Pros.
•Low barrier to entry.
•Occasional high-value edge cases (rare but real).
•Works best for drivers who already understand logistics and cost models.
•Can fill dead time if you are already moving in that direction.
Cons.
•Most gigs fail basic hourly-rate math.
•Time variance is extreme and uncompensated.
•Shipper mistakes cost the driver, not the platform.
•No meaningful leverage or negotiation power for drivers.
•Optimization burden is entirely on the driver.
Overall Roadie is not a driver-centric gig platform. It is a cost-containment tool for large retailers that happens to allow drivers to participate. The only way it makes sense is if the driver treats it like a probabilistic marketplace, aggressively filters offers, and ignores app estimates in favor of personal execution data.
Support can and has taken days to get back to me for an immediate need.

Not every route goes smoothly. I may take 5 routes per week, and pretty much all 5 routes will have some sort of problem. Like taking you to the wrong area. Always keep at least 2 map app on your phone. Always tried to type address manually on another map app, if it takes you to the wrong area. Or skip it completely & deal with it at the end of the route.

Support is terrible. We can never call and get through to a person. Also, when an order is not ready in 10 minutes, the alert then says you need to wait anywhere from 15 to 45 minutes more depending on where the order is I am picking up. Why do you say to wait 10 minutes and then we have to wait longer. Also, Home Depot does not have the order pulled often. Why don't you release the order to us when it is pulled that way we don't have to wait for it.

I love doing for raodie.

In an economy where nobody is even making enough to stay afloat, Roadie decides it is smart to DECREASE THE PAY on orders just so they can line their pockets. An 85” TV from Walmart/ Sam’s Club for $15. So on top of barely making enough to keep bills paid, we have to put excessive amounts of wear and tear on our vehicles and get paid less. You have to love that UPS/Roadie greed.

Well it was doing great, but I noticed the gigs are getting cheaper and sometimes not enough to go for a gig.
Another thing is that some roadieXD
Gig they send you to the wrong location and you go and have to the correct address. They should have something on the app to correct that..