I worked with Lenny and found him to be extremely knowledgeable and courteous about my requirement. I had a complicated itinerary and he patiently worked with me to find the best fare and flight con... See more
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See what reviewers are saying
I called Roamingmud to cancel my flight due to family health emergency and I had chance to speak with Ben about situation that I am in. He was amazing and professional understood situation that my fam... See more
My experience was great, Jerry ext 406 was fantastic with helping me finding the perfect ticket for my trip, he stayed within budget like I asked and im very happy with the results I received. Your c... See more
The operator that worked with me was very helpful. I really appreciate his efforts. I almost canceled my trips due to the confusion and pricing but he took on the headache and make sure I was able to... See more
Company details
Written by the company
Welcome to the Roamingmood‚ we are a leading online travel agency specializing in providing you with the very best, bargain priced flights and holidays to destinations all over the world. Best Price Guarantee Active Customer Service Secure Booking Process Within 12 Hours Cancellation Policy
Contact info
1510 Castle Hill Ave, Unit #144 , NY , 10462, Bronx, United States
- 1-844-200-5522
- support@roamingmood.com
- www.roamingmood.com
Lenny helped me out in finding the best…
Lenny helped me out in finding the best price for tickets for the holidays. Thanks
December 11, 2023
Unprompted review
I would like say thank you so much with…
I would like say thank you so much with Lenny for help me with my flight. Guy i don't know you but you bring me a good service you make me trust in you thx you i give you my five stars. God bless you Lenny.
December 8, 2023
Unprompted review
Excellent service by Ana
December 6, 2023
Unprompted review
False advertising
False advertising, illegal data collection, working as bet site when they are a seller's site. EVERYTHING IS WRONG AND THE POSITIVE REVIEWS MUST BE FAKE!
The reason they asked for paying by deposit ( they admitted during a call) is to avoid any chance of the client blocking the transaction! Their answer is a blatant LIE! They want you to deposit money so as not to give you any chance of defending yourself against the scam. So, if the company cancel the flight, you lose all your money and YOU CANNOT DO ANYTHING! I defy them to show the FILE of the call!
They lie so much , that they say they are responding me in Social Media! But I have NO SOCIAL MEDIA. The card I gave information for them it is an international card and it was done a temporary hold that was successful. So the card has no problems. What they want, as previously said, it is to have a payment for the client which is not refundable, as they make you agree that the fare you pay is not refundable and that you can lose all your money in case the company cancel the flight and they said that in our last call. As previously said, they say that the calls are recorded for "quality purposes". SO I DEFY THEM TO SHOW THE CALL! The only way they have to compensate what they did to me is to issue a valid ticket to the dates and places I booked.
They are still lying again and again. They never asked for passport they asked me for A DEPOSIT. Now they are trying to invert morally the situation, in a shameful way. And that now includes xenophobia. They offer a ticket they don't have and they are trying to mask that. Again, I DEFY THEM TO SHOW THE CALL RECORD!
DON'T BE FOOLED - Whenever they get your payment information and send an email stating that you have a ticket booked, they will try to force you to adhere to a police in which youa re somehow conceding to lose your consumer's rights. After that they will ask you to pay by money transfer instead of a car to guarantee that you will never see your money agai, in case the company cancel the flight!
November 29, 2023
Unprompted review
Reply from Roamingmood
Dear Passenger,
As per your booking Information ...we have requested you to make the payment by different method as you are using card which is billed outside United States and you are traveling last minute from United States as you are not able to provide documents for complete the credit card verification.
Your Experience is utmost importance for us
Please make the payment using different method or help us complete the verification purpose
Regards
Support Team
*****************************************************************************************************************
Please share credit card copies along with the Government issued ID of Credit card owner on Support@roamingmood.com
Please also share your Visa too and we as a travel company does not want to get Scam by the travelers once you reach your country (Credit card belongs to country of destination).
You want tickets which are non refundable and non transferable so we want you to help us assisting with credit card verification process.
Scam ? Did you card charged and we have not provided you assistance ? we are replying you on social media and trying to assist you.
You are using card which is not billed in United States and yes we want to avoid any scam done by the credit card holder to a travel provider as its not the card used to buy these tickets is not billed in United states and your travel is from United States (Last Minute)
Regards
Support Team
*************************************************************************************************************************************
Dear Passenger,
Writing review or your experience with our company and not providing the valid documents to process the reservation will not take us anywhere only if you are using a fraudulent card and trying to scam the company..Tickets can be booked only if you help us to complete the Credit card verification Process else please consider your booking as cancelled.
Please be rest assured that no money have been charged from the card provided (Credit card Verification not completed and no Documents received)
Please write an email to us on support@roamingmood.com for call recording ..We will consider sending you the call recording after consulting with our Legal Team
Regards
Support Team
DON'T BELIEVE IN ANY OF THOSE POSITIVE…
DON'T BELIEVE IN ANY OF THOSE POSITIVE REVIEWS! THEY DON'T HONOR CONTRACTS AND THEY ACT AS A BETTING SITE AND THEY ARE NOT! RUN AWAY FROM THIS SCAM
They are lying in their response! I used an international debit card which would credit them immediately! They want a money transfer so that a client cannot have any way to defend him/herself against an USURPATION of money! They want make you sign that you agree with a possible complete lost of your money, in case the company cancels the flight !
December 2, 2023
Unprompted review
Reply from Roamingmood
Dear Passenger,
As per your booking Information ...we have requested you to make the payment by different method as you are using card which is billed outside United States and you are traveling last minute from United States as you are not able to provide documents for complete the credit card verification.
Your Experience is utmost importance for us
Please make the payment using different method or help us complete the verification purpose
Regards
Support Team
***************************************************************************************************************
This post need to deleted as its been posted by the same Passenger and its been responded by Support Team
Regards
Support Team
Jerry was very professional
Jerry was very professional, he handled the transaction very smoothly and was thorough in the process. I will definitely be using his services again in the future and have already referenced him to my family members.
November 27, 2023
Unprompted review
I had booked a flight and was second…
I had booked a flight and was second guessing, called right away and Steve was able to help me, no issues!
November 19, 2023
Unprompted review
Mr Jerry was vert helpful
Mr Jerry was vert helpful . Thanks you very much for you Mr JERRY
November 18, 2023
Unprompted review
Carlos is very good he help me a lot
November 18, 2023
Unprompted review
Ms.Kristina
Ms. Kristina & Mr. Jerry were both helpful in getting me a ticket to cincinnati for Thanksgiving. They were both very nice & professional!!
November 15, 2023
Unprompted review
Carlos was very helpful and amazing
Carlos was very helpful and amazing. He made sure that everything was great for us. Went out of his way to make sure we are happy.
November 9, 2023
Unprompted review
Thank you Jerry
Jerry helped me tremendously when I messed up my flight. He Helped me upgrade my flight so I wouldn't have to cancel it.
October 26, 2023
Unprompted review
Thanks Ana!!
Ana was great!! Her support and assistance was amazing! Thanks for helping me and patiently waiting to solve my payment issues!!
October 20, 2023
Unprompted review
Excellent service...Thanks to colleague…
Excellent service...Thanks to colleague Ana for helping me...🙏🏻
October 21, 2023
Unprompted review
Experience with Emanuel was great
August 7, 2023
Unprompted review
I made a reservation through the…
I made a reservation through the application and after paying the cost of the ticket they told me that I had to pay 45.99 more for luggage or they could not issue the ticket, when I contacted the office and refused to pay an extra charge they informed me that They were going to issue me the ticket for the previously agreed price, however the next day they tried to charge the difference without my authorization and they have not yet issued me a ticket
October 7, 2023
Unprompted review
Good service
September 26, 2023
Unprompted review
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