Robert Dyas Reviews 52,883

We were able to find what we wanted vert easily at a good price. Service was swift & very pleasant.
Ideal.

I was told delivery of patio cushion storage boxes would be on 27 May, as of 1st June i am still waiting waiting, and no new delivery date given.
Chasing Amazon the Dyas delivery company on line was impossible and frustrating kept being informed i had no account with them

Very happy with the items we ordered. Delivered on schedule. Only problem was the courier sack trolley lost a wheel so had to be carried to location. Very polite and helpful delivery men.

All the staff in the Dorking store are extremely helpful and friendly.

Purchased a Parasol over the bank holiday weekend and it was delivered exceptionally quickly. Pleased with the purchase and service.

This was the first time I have used Robert Dyas and it will definitely be the last. I ordered some fencing border for the garden eight days ago and was given a delivery date of four days so I expected it on Friday 29th may. After ringing both DX (delivery company) and Robert dyas I was told it would be delivered today 1/6/26. The reason I went for the original date was because of hospital appointments so had to change the date to tomorrow 2/6/26 so in total a four day delivery turned into ten days. What a complete shambles. Definitely won’t bother again and will tell the family how bad they are no matter what the reviews say.

A competitively priced product, delivered as promised in good packaging. Easy to assemble

Delivery was on time and the two gentlemen handled the product professionally.
They were very helpful and courteous and delivered the heavy items to the first floor up an awkward staircase without complaint and without touching the walls.
Very happy with Cory and David's service.

Delivery was fantastic,the guy took all the packaging off,and bought it into the kitchen,which was a real help as I'm waiting for a hip replacement,put it in place,and it worked,well pleased and would definitely use Robert dyas again

The product was available, as advertised and price competitive.

Delivery was a day earlier than expected.

Parcel thrown over over the 1.2m high gate by delivery driver. Not a good start, then opened what was left of the split carton to find that the parcel contained entirely the wrong objects. Tried to raise a complaint using the chat function on Dyas web site, but it struggled to understand the problem.
Eventually received a response from a human who seemed to think that the damaged carton was the extent of the problem, and failed to grasp that the contents were incorrect.
Am still awaiting a further response, but each interaction is taking three or four days, so be prepared to be very patient if you really want to deal with this company.

Updated 16:26 01/06/26: It's interesting to note that the Robert Dyas response to an unfavourable public review, is somewhat faster than their lackadaisical response to regular 'direct' complaints. Pictures sent as requested. Your ticket Ref #DYS-1351741

Phoned customer service, as my order had not arrived. I’d used tracking which said “ Item received by DX and awaiting route scan (Due for delivery by Thursday 28 May 2026)” - it was now the 1st of June. Waited on hold for 49 minutes and 50seconds only to be cut off. I think that’s pretty poor service.

Item marked for delivery never turned up. No updates from seller. Awful

Item never arrived, just keeps saying delivery is delayed...

HOMCOM Bladeless Air Cooler, Fan & Humidifier Unit, I was skeptical so many devices claiming to be brilliant! Took A gamble with this as I have chronic illness & I cannot cope in the summer months at home. So glad I did!! Brilliant purchase! Not had to use the ice block/ cold water option yet! As it’s been cold enough- MUCH more effective than an ordinary fan! Can’t believe! For the price too! I’ve bought one for my parents also!! (I got a little discount in the Bank Holiday sale too so happy days all round!) Definitely RECOMMEND!

I used to love the Robert Dyas shop where I used to live. There's not one local to me now, so I sent (online) for a lovely water fountain for my garden. It was such a bargain! And arrived very quickly, so well packed! Very pleased with the whole experience.

Easy process to order. Was delivered by supplier (Charles Bentley) within 3 days
Garden table was easy to construct with clear instructions

Not delivered! DHL useless: lost the shed we had ordered and basically shrugged their shoulders. Dyas promise to respond to queries within two days - but don't.

Rubbish dont even answer phone after 20 minutes about a return.
Go on there website click about return just takes you about delivery.

I ordered because the item was available right away. Then after payment was informed, your order has been delayed. I had to wait 5 days. I am not going to buy anything here again. Customer service are useless also buy on Amazon is better.