Fast delivery and easy to assemble . This pond bridge is an attractive addition to my garden. The description states weight 51kgs. This is misleading and it only weighs 10kgs. Not suitable for wal... See more
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Review summary
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Reviews shaping this summary
The table and chairs is perfect for what we wanted. Very sturdy and nice colours to match our decor. The only downside was that delivery was a day late and we'd booked time off work for the date we w... See more
The item we ordered got stuck (it seemed) at the courier's depot in Dartford. The tracking dates updated regularly but the information did not - leaving us none the wiser. After a long wait I did ge... See more
There was no meaningful correspondence between me and the delivery company. The delivery was an hour earlier than the time given, and the packaging was in a poor condition and provided no protectio... See more
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
4.1
Great
53K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Banstead
Always find what I need .. just wish there were more shops as everyone needs a Robert Dyas in their life !
May 21, 2026
Unprompted review
You have an excelllent stock of things…
You have an excelllent stock of things and your staff member was very helpful.
Delighted to also find that we had some points to use against our purchases.
May 29, 2026
Unprompted review
Helpful,kind and friendly staff.
I enjoy visiting the store as the displays make me think about improvements at home,especially the kitchen and garden. The Staff recognise me as a regular customer, and I purchase bird food regularly. I love the cleanliness and creqtive displays.
May 29, 2026
Unprompted review
Unit
Very fast delivery. Van driver pleasant and helpful. Kept informed every step from ordering to delivery.
May 27, 2026
Unprompted review
Ive always loved Robert days but i…
Ive always loved Robert days but i ordered some sun loungers that was meant to be delivered thursday. Not heard from to say will be late. Absolute silence. I called got the excuse of hot weather gave me 20%off...still not recieved or even heard from them when my delivery is due. I will be rain bathing
May 28, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Katy.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry to hear that your sun loungers have not yet been delivered and that you have not received an update regarding the delay. We fully appreciate how frustrating this must be, especially when you were expecting delivery on a specific date and have not been kept informed.
We also apologise for the experience you had when contacting our team and for any confusion regarding the delay explanation. We understand how important clear and timely communication is, particularly during busy seasonal periods.
If you would like us to look into this matter further, please feel free to respond to the information request form that I have sent to you via Trustpilot today.
Once we have the relevant details, we will investigate your order and do our very best to help move this towards a resolution as quickly as possible.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
A shop that I hope will stay forever in…
A shop that I hope will stay forever in my neighbourhood, apart from food anything else I need for the house and garden I can find there and the staff it’s extremely helpful and nice!
June 1, 2026
Unprompted review
Ropey Business
Ordered a fan that was in stock on 22nd of May. Noticed on 23rd it wouldn't be delivered until 13th of October. Immediately asked to cancel the order and have a full refund. Received an email on 25th saying they were looking into it. Received another email a day later saying it was going to be dispatched. And then another email on 28th saying that since it's dispatch stage they can no longer provide a refund. DPD tracking is still saying they're waiting to receive the item from Robert Dyas.
First time I've brought from them turns out to be the last. Ropey business.
May 22, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Tom.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry for the experience you have described and apologise if your cancellation request was not actioned in time by our supplier. We fully appreciate how frustrating this must be, particularly as you contacted us shortly after placing the order.
If the order has already been dispatched, we will do what we can to place a return-to-sender request with the courier to intercept the parcel.
However, if this is not possible and the delivery does arrive we would recommend refusing the delivery where possible, as this will ensure the item is returned to us and a refund can be processed automatically once received back.
We appreciate this is not the ideal situation and we are very sorry for any inconvenience caused. Thank you for bringing this to our attention.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
The sales assistant was very…
The sales assistant was very knowledgeable and helped me find what I needed
May 29, 2026
Unprompted review
Great product and brilliant price
May 27, 2026
Unprompted review
Very good value for money
Very good value for money. Delivery was prompt. Site was easy to use and ordering was easy. Will use again.
May 28, 2026
Unprompted review
Unfortunately I ordered the wrong item
Unfortunately I ordered the wrong item, but the lady I spoke to was extremely helpful, it was easy to return it, so I ordered another water fountain instead which is hopefully right. It was a fabulous item I sent back and I received my new item within 2 day. Excellent service - gold stars⭐️
May 30, 2026
Unprompted review
Always really helpful
The staff in my local Dyas are always so helpful & friendly. It's great having a local hardware store in the town centre
May 28, 2026
Unprompted review
Charles Bentley BBQ/chiminea…
Ordered a Charles Bentley BBQ/chiminea from Robert Dyas which arrived quickly and was easy to install. We are very pleased with the result! It's chic and does the job. Carol
May 30, 2026
Unprompted review
Outdoor 2 seater garden bench
I’m extremely disappointed with this product. When I opened the already damaged box, I found both arms of the bench were marked and damaged, and one of the corners of the seating frame was chipped. The corner of the table had a paint defect, with the paint already flaking off and rust showing through.
I had planned to give this bench as a present, but there is absolutely no way I would gift something in this condition. The overall quality feels cheap, poorly finished, and nowhere near acceptable.
I’m very unhappy with this purchase and would not recommend it to anyone.
May 29, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Gary.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear that you are unhappy with the product you have received and for the condition in which it arrived. I can fully appreciate how disappointing this must be, especially as you had intended it as a gift.
We can see that a case has not yet been raised with our Customer Care team, so we have not yet had the opportunity to review or resolve this matter for you.
If you would like us to look into this further, please reach out to our Customer Care team on 0333 0383 232. Alternatively, you can raise a case and email us via our website and we will respond within 72 hours of receiving your enquiry.
Once we have the relevant details, we will do our very best to investigate and support you towards a suitable resolution.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Very good service and prompt delivery.
May 26, 2026
Unprompted review
The sticker on the bowl was very…
The sticker on the bowl was very difficult to get off. In fact the glue remains in the bottom of it. It's unsightly, makes it impossible to use for food and unhygienic. I'm happy with the bowl but not having to spend half an hour removing some ridiculous sticker!
May 29, 2026
Unprompted review
Reply from Robert Dyas
Good Morning Lynn.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry to hear about the difficulty you experienced removing the sticker from the bowl and the inconvenience this caused. We understand how frustrating it can be when packaging residue is difficult to remove, particularly when it affects the usability and appearance of the product.
We are, however, pleased to hear that you are otherwise happy with the bowl. Your comments regarding the adhesive residue are appreciated and will be shared with the relevant teams for review, as we are always looking for ways to improve our packaging and product presentation.
If you require any further assistance from our team, please do not hesitate to contact us for further support.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Delivery was later than informed
Delivery was later than informed, and couldn't get an accurate delivery date. Eventually it arrived and we're very happy with the produce
May 30, 2026
Unprompted review
I enjoy going to our local Robert Dyas…
I enjoy going to our local Robert Dyas store in Dorking. There's a great range of products and the staff are always very friendly and helpful
May 26, 2026
Unprompted review
Awful service and no checking of…
Awful service and no checking of…
Awful service and no checking of products before they are sent
Ordered a rug and it came the wrong size / we’re told once it’s returned they would send the correct size but then a few days after returning we wee told we had to re order it
We rang ( took 40 mins to answer the phone) to confirm it was the going to be the correct size and guess what - it’s arrived the same wrong size again . Ringing again now and it’s been 30 mins on hold so far .
Terrible service will not shop there again
June 1, 2026
Unprompted review
Reply from Robert Dyas
Good Morning David.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am very sorry to hear that the same issue has happened again with your order. We completely understand how frustrating and disappointing this must be, especially after already contacting us and attempting to resolve it previously.
Thank you for reaching out to make us aware of this situation. Please be assured that our Customer Care team will review this as quickly as possible and work with you to put things right.
At this time of year we are experiencing higher-than-usual volumes of contacts, which means our phone lines can be busier than normal. However, we are doing our very best to respond to all customer enquiries within 72 hours.
We truly appreciate your patience while we work to resolve this matter for you and get things corrected as soon as possible.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Very happy with my Parasol
Very happy with my Parasol. Came quickly and was exactly what I was expecting
May 28, 2026
Unprompted review
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