Very friendly engineer who came out (on time) to fix my air sourced heat pump and central heating which had failed. He was polite, informative, respectful of property and ensured that the fix was car... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think that Dave in 2025 and Steve in 2026 are two very professional people that left my wife and I feeling very comfortable & confident that our air source heater was well serviced and ready for th... See more
Company replied
Mark, my engineer, was polite, friendly and a wealth of knowledge. He explained all the elements of my Daikin heating system in a way that I understood and had enabled me to make informed choices ab... See more
I have just had my air source heat pump and gas boiler serviced by Kumar Patel. He went above and beyond what I would have expected from a service. He was extremely thorough and professional, explaini... See more
Company details
Written by the company
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contact info
264 Burlington Road, KT3 4NN, New Malden, United Kingdom
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4.4
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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The engineer came in condemned my…
The engineer came in condemned my boiler and said the council will be in touch and walked out.
September 8, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. I'm truly sorry to hear about the experience you've had with our engineer. We understand how concerning it must be to have your boiler condemned without further clarity.We would like to investigate this matter thoroughly for you. Please could you email us at CS@robertheath.co.uk with more details, so we can escalate this to our management team and look into what happened?Best regards, Louise
Great work done from this company
I was very pleased with this company. They came when they said they would, found the fault straight away. Then came back to do the repair. They left the area clean and tidy and was quick, polite and kept me inform of what needed to be done. i would definitely recommend this company for any work that you needed doing.
September 7, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Amazing service and so polite
Robert was a genuine very pleasant and courteous tradesman. I would have him back and work in my house anytime.
Job done first time and perfect. Clean and tidied up after him.
Very impressed well done. Keep doing want you are doing.
10/10 for everything.
September 7, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your kind words and for taking the time to leave such a wonderful review! We are delighted to hear that you were so impressed with Robert's service and that the job was completed perfectly, first time. We will be sure to pass your feedback on to Robert.Best regards, Jennifer
Very quick service and very polite staff
Very quick service and very polite staff
September 7, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for your kind review! We're delighted to hear that you experienced quick service and found our staff polite. We truly appreciate your feedback.Best regards, Steffan
Stephen
The engineer, Stephen, arrived on time and immediately set to work. I found him friendly, efficient and knowledgeable. The service was completed in good time and the area was left clean and tidy. I have no complaints and intend to place other work with the company.
September 4, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to leave such a wonderful review! We're absolutely delighted to hear about your positive experience with Stephen.It's fantastic to know that he arrived on time, was friendly, efficient, and knowledgeable, and left the area clean and tidy. We pride ourselves on providing excellent service, and your feedback truly reinforces the hard work our engineers put in.We greatly appreciate your kind words and look forward to the opportunity to assist you with any future work.Best regards, Louise
The guy who come was very polite and…
The guy who come was very polite and professional
September 4, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear that you found our engineer polite and professional.Best regards, Steffan
Reply from Robert Heath Heating Limited
Thank you for your kind words! We're delighted to hear you had excellent service.Best regards, Kat
Very friendly and professional
Very friendly, very professional - no fuss, got the job done. Thank you Benn and Penelope, from a very happy customer.
September 2, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for your kind words! We are delighted to hear that Benn and Penelope provided you with friendly, professional service and got the job done efficiently. Your feedback is greatly appreciated.Best regards, Louise
Very professional and informative
Very professional and informative
September 4, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're pleased you were happy with the service. Have a wonderful day, Jennifer
Very good visit for our annual heat…
Very good visit for our annual heat pump service. The engineer was very thorough and gave us great advice on what we can do to monitor / manage our heat pump and what to look for when preparing for the winter season.
Well coordinated and proactive action in arranging the appointment. Much better than previous experiences when we had to chase Daikin for a service.
September 4, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave such a lovely review. We're delighted to hear you had a very good experience with your annual heat pump service, and that our engineer provided thorough service and valuable advice. We're also pleased that the appointment coordination was much improved.We truly appreciate your kind words!Best regards, Kat
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear that everything went well and was sorted for you.Best regards, Kat
Robert has been ro my property a couple…
Robert has been ro my property a couple of times and both times has been very courteous and efficient at finding the fault with my heat pump and rectifying it.
He has also completed a full service and kindly explained in more detail how to manage the system. He is obviously very knowledgeable and experienced in his field.
August 18, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that Robert provided courteous, efficient, and knowledgeable service, and that he was able to help you understand your heat pump system better. We'll be sure to pass your kind words on to him.Best regards, Louise
Very knowledgeable and efficient …
It’s lovely to have the same engineer coming out time after time.
He was polite, efficient and friendly
He was fully knowledgeable in what he was doing to test everything to keep us safe
Thank you
September 3, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that you had a positive experience with our engineer, and we truly value your kind words about his politeness, efficiency, and knowledge.Best regards, Jennifer
This was our first experience of Robert…
This was our first experience of Robert Heath, who visited to carry out remedial work and to carry out the annual service. The follow up to our request for a visit was very good in terms of communication and the engineer was able to identify, correct and explain a number of faults arising through incorrect settings, as well as complete the service.
September 3, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a positive review. We are delighted to hear about your excellent first experience with Robert Heath Heating and that our engineer was able to resolve your issues effectively. We appreciate your kind words about our communication and the engineer's professionalism.Best regards, Louise
Reply from Robert Heath Heating Limited
Thank you for your lovely review. We're glad to hear you had a positive experience.Best regards, Jennifer
Daikin heat pump service , left with a leak!
Paul came to service my daikin heat pump today, and all he left me with was a leak !
September 2, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We are truly sorry to hear about the issue you've experienced following your recent service visit.We would like to investigate this matter further and ensure it is resolved for you. Please could you email us at CS@robertheath.co.uk with more details, so we can escalate this to the relevant team?Best regards, Jennifer
Gas safety check
Got a text message to say we were next on route & that engineer would be here shortly.
Over an hour later the engineer arrived. He checked the boiler, meter & airing cupboard & said everything was ok. On other gas safety checks I've had to sign to say they've been & completed the check but he said that I didn't need to.
September 2, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We are pleased to hear that our engineer completed the checks for you.We apologise for any inconvenience caused by the delay in his arrival and understand your concern regarding the signing of the safety check. We would like to look into this further for you, so please could you email us at CS@robertheath.co.uk with more details?Best regards, Steffan
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear that all your problems were sorted and you're happy with the work.Best regards, Elise
Courteous
Courteous , professional , gave me information on some of the work that needed to be explained
September 2, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear that you found our service courteous and professional, and that you received helpful information. Have a wonderful day, Tom
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're pleased to hear you had a positive experience with our engineer.Best regards, Tom
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