Very friendly engineer who came out (on time) to fix my air sourced heat pump and central heating which had failed. He was polite, informative, respectful of property and ensured that the fix was car... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think that Dave in 2025 and Steve in 2026 are two very professional people that left my wife and I feeling very comfortable & confident that our air source heater was well serviced and ready for th... See more
Company replied
In spite of having a major breakdown with our Daikin Air source heat pump, within 6 months of the end of our 5 year warranty we have been very impressed with the support and attention from Robert Hea... See more
I have just had my air source heat pump and gas boiler serviced by Kumar Patel. He went above and beyond what I would have expected from a service. He was extremely thorough and professional, explaini... See more
Company details
Written by the company
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contact info
264 Burlington Road, KT3 4NN, New Malden, United Kingdom
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4.4
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Very polite and helpful answered…
Very polite and helpful answered questions and gave helpful information thank you
September 14, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Quick and efficient
He was very quick and capable, had the right equipment and changed the board for a new one straight away and reprogrammed it for me.
Recommend this person as an excellent worker .
September 11, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Great prompt service.
September 13, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Broke my meter snaped the nipple off…
Broke my meter snaped the nipple off inside of it said it was safe but when Wales and West arrived he said no its not safe at all and he shouldn't have left it that way
September 9, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for bringing this to our attention. We’re sorry to hear that your experience did not meet the standards we aim to deliver. We take all feedback seriously and would appreciate the chance to look into this for you. Please contact us at cs@robertheath.co.uk or give us a call on 0333 014 1000 so our customer care team can review what happened.
Nice guy and did a good job picking up…
Nice guy and did a good job picking up an issue with my heat pump that last year’s service engineer didn’t spot.
September 10, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Problem solved
The company arrived on time and the fault was sorted promptly. Very pleased with the work.
September 11, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Have no problems with Robert heath or…
Have no problems with Robert heath or its staff they inform you when they on way I've never add a problem with Robert heath or its staff or the staff what carry out the service each year the engineers who do the service go out of there way to have a conversation with you why doing there work keep it up Robert heath all your staff are friendly
September 11, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Very polite and funny & kept me up to…
Very polite and funny & kept me up to date with the job , would defo recommend them!
September 11, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Brilliant service from technician
September 11, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to share your review! We’re delighted to hear about your positive experience with our team. Delivering reliable, quality service is always our top priority, and your feedback means a lot to everyone at Robert Heath Heating.
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're pleased to hear everything is resolved.Best regards, Elise
Excellent Engineer
Excellent engineer visit for our boiler service and probably the most thorough I have ever seen. Good to know we are safe as the winter approaches.
September 10, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for your kind words! We're delighted to hear that you had an excellent and thorough experience with our engineer during your boiler service. We always aim to provide the best possible service, especially with winter approaching.Best regards, Louise
The friendly helpful prompt reply
September 10, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're delighted to hear you received a friendly, helpful, and prompt reply. We appreciate your feedback!Best regards, Jennifer
Friendly and efficient worker
Friendly and efficient worker. Have met David over the past ten years and found him very helpful at all times.
September 10, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for your lovely review! We're so pleased to hear that David has consistently provided you with helpful and efficient service over the years. We truly appreciate your kind words.Best regards, Louise
The Engineer Was Pefect
The Engineer, Huw, was perfect. Very professional and polite and did a great job.
September 10, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Huw provided you with excellent service. We will be sure to pass on your kind comments to him.Best regards, Elise
Came to do a gas inspection
Came to do a gas inspection, completed it quickly and efficiently.
September 10, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're pleased you were happy with the service and that our engineer completed the inspection quickly and efficiently. Have a wonderful day, Kat
I m a gas engineer
I m a gas engineer , given a start date, contract. All vetting completed and passed . Agreed with josh and his manager i would take my holiday already booked. I was informed a week later after turning down other employment offers robert heath basically started another gas engineer effectively terminating my employment contract . What scum managment to do this . . Lucky escape perhaps . Josh gave me a big spiel of how the new managment was better than the last . Dont think so josh . Beware of this company .
September 10, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. I am sorry to hear about your experience. I have passed this on to our management team for review. Best regards, Steffan
Good technician
I asked for the earliest available visit of a plumber and this request was both listened to and activated.
4 because it took several visits to sort out a the problem.
September 9, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us a review. We're pleased to hear that your request for an early visit was listened to and actioned. We appreciate your patience whilst we worked to resolve the issue for you.Best regards, Kat
Such a friendly gas safety check man
Such a friendly gas safety check man, he was very polite and respectful highly recommend.
September 9, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave us such a kind review. We're delighted to hear that you had a positive experience with our engineer.Best regards, Tom
Safety check
Today we had a fantastic operative to do a safety check on our boiler. He was very friendly and very thorough and check all the settings were correct this had never been done before when we had safety checks. He took his time doing it and explained to me what he was doing. He cleaned up behind him and left everything in the same condition as he found it. This was the best safety/service we have ever had. He also turned up within the time period he was due to arrive.
September 9, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you so much for taking the time to leave such a detailed and positive review! We are delighted to hear about your excellent experience with our operative and the thorough safety service you received. It's wonderful to know that he was friendly, explained everything clearly, and left your home tidy. We pride ourselves on punctual and highquality service, so your feedback is greatly appreciated.Best regards, Tom
Very professional service.
Very professional service, he was polite friendly and helpful giving advice about what to do if I hear the carbon monoxide alarm.
September 9, 2026
Unprompted review
Reply from Robert Heath Heating Limited
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you found our service professional, polite, friendly, and helpful. We appreciate your kind words!Best regards, Elise
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