Robertson Homes UK Reviews 

Love the house layout, the styling feels very luxurious and the rooms feel so spacious and homely. I couldn’t fault the assistance and knowledge of the sales team.

Stunning houses, loved the garden rooms and how spacious the houses are. All finished to a high spec quality and staff were very helpful and friendly.

What an amazing event. The finish to the show home is outstanding. Maxine the sale lady has gone up and Beyond to help and advice in every way possible. The tour of the grounds of Lampton were an eye opener stunning. This development is truly an asset to the area .

We are buying a 3 year old Robertsons house in Wynyard Woods. We are very impressed with the quality and space you get in these homes. The setting is wonderful and we move in on Wednesday July 31st. Just can't wait. Dawn in the sales cabin has been so wonderful and helpful. I also visited Burnopfield and Lionfields at the suggestion of Dawn, and Marie and Maxine were also lovely. Cant fault the staff or the quality of homes offered.

We cannot thank Gillian and Russell enough; they have been incredible throughout our entire home-buying process. Gillian was fantastic during the sale, answering all our questions and helping turn our dream home into a reality!

Russell is the best site manager we've ever encountered! Especially compared to our previous experience with another builder. He proactively offers his help with even the smallest of things, making a significant difference. Nothing is ever too much trouble for him, and is always on hand to help. Both Gillian and Russell are a massive credit to Robertson Homes 👏

Extremely Poor Customer Service – Better talking to a brick wall!

I wish I could give zero stars. My experience with Robertsons has been nothing short of a nightmare. Initially, they seemed attentive & professional, but once they had our money, everything changed.

From the moment the payment was processed, their customer service went from bad to non-existent. Calls and emails go unanswered for weeks, and when they do respond, it's with vague and unhelpful information (Computer says no)

Every time I've had an issue or concern, it feels like I'm pulling teeth to get any kind of resolution to the point I now don’t waste my time contacting them.

Their lack of communication and disregard for customer satisfaction is appalling. It's clear that once they've secured your money, they couldn't care less about delivering on their promises or ensuring a positive experience.

I would strongly advise anyone considering a Robertson Home to think twice and look elsewhere.

Save yourself the headache and frustration.

Absolute disgrace of a company huge list of snagging. Decoraters must of threw the paint on the walls. Area manager dave stott talks a good one but doesnt follow up and his words. The have this pride in work motto what a joke that is. 14 weeks still no further forward. £3,500 to fix decorating. Solar panels still not switched on. No communication at all. Customer service is zero. Stay away from Bowes Manor Burnopfield all good and well until the have your money.

I have the pleasure of working with Dawn, a Senior Sales Advisor at Robertson, in the purchase of a property in the Wynyard Woods development. From the onset, Dawn was incredibly helpful, informative, kind and resourceful.

Her extensive knowledge of the property market and the Robertson development process made what could have been a stressful experience remarkably smooth. Dawn took the time to thoroughly explain each step of the purchasing process, from the initial viewing to the paperwork. She was always available to answer my questions, no matter how small or detailed, and she responded quickly and comprehensively. Her ability to break down complex information into easily understandable terms was particularly impressive and greatly appreciated.

Moreover, Dawn's proactive approach meant that potential issues were addressed promptly before they could become significant problems. She kept me informed of any updates and changes in real time, ensuring that there were no surprises along the way. Her attention to detail and commitment to excellence were evident in everything she did. She coordinated seamlessly with other departments and external parties, ensuring that all aspects of the purchase were handled efficiently and effectively. Dawn's friendly demeanour made communication easy and enjoyable, enhancing the overall experience.

In addition to her outstanding support during the purchase of my new property, Dawn was instrumental in coordinating the sale of my previous property to enable my current purchase. She managed to synchronise both transactions perfectly, ensuring a smooth transition. Her effort in handling the sale process was exceptional; she liaised effectively with the selling agents and provided invaluable advice, which greatly reduced the stress of selling my property. Dawn's ability to juggle both sides of the process with such skill and precision was truly commendable.

I genuinely appreciate the dedication and professionalism Dawn brought to the table. She went above and beyond to ensure my satisfaction, making this significant milestone a positive and memorable experience. Her dedication to providing a positive and seamless purchasing experience for my family was evident, and it made a world of difference in my overall satisfaction. I highly recommend Dawn and the Robertson team for anyone looking to purchase a property in Wynyard Woods.

Thank you, Dawn, for your outstanding support!

In our new Robertsons house for 2 and a half years now.
Still waiting on a repair which contractors did the week before we moved in.
Phone calls to customer care are never returned we have to chase up every time still no joy.
Messages left with Andy Dodds still no replies absolute disgrace they state their customer care is outstanding haha

Woefully inadequate. Almost 2 years in and still waiting for numerous problems to be fixed at Wynyard.
Robertson’s can’t seem to get contractors to fix our issues or finish the landscaping but in less than half the time we’ve been waiting they’ve managed to build new show homes that look immaculate.
Prospective buyers DON’T BE FOOLED, once they have your money they’re no longer interested in you, your property or the state of the estate

We finally have our keys to our beautiful Robertson Home at Bowes Manor, and we absolutely love it. The fixtures, fittings and finishes are to a really high standard which is one of many reasons why we chose a Robertson Home. Our home is just stunning throughout.

Marie and Chris have been outstanding, really informative throughout the full buying process, nothing is ever an issue.

On our day of completion we were welcomed by Chris and Marie at our home, they went through the property completion in detail ensuring that we were given all the necessary warranty documentation and contact numbers should we need them.

Our experience with Robertson Homes at Bowes Manor has been 5*.

We're currently in the process of buying our new home with Robertson Homes and its safe to say we're hugely impressed.

From the moment we met Marie its been such an incredibly pleasant experience. Her easy going friendly approach coupled with her above and beyond dedication to providing an efficient professional service have made this whole process outstanding on every single level.

We genuinely feel all our needs are heard and changes are made to accommodate these without any hassle or objection. Buying a home with this company really feels like you're considered and listened to as an individual (not just a buyer) and they've already showed flexibility in how they approach changes for us.

Sometimes 5 stars just aren't enough - we'd give more if we could.

Recently purchased a property at Bows Manor. Was all pretty smooth sailing. Marie is very helpful getting us all the whole transfer of the property. Chris the site manager has being fantastic. He’s really helped since we’ve moved in odd things that needed sorting he’s literally popped round straight away and sorted them. Overall, I’m pretty happy with the experience

We recently moved into a new Robertsons home at Bowes Manor Burnopfield. The aftersales care has been outstanding. As with all new homes there are snags, fortunately not too many in this instance, but these have been sorted very quickly & every effort has been made to ensure we are fully satisfied. Altogether a very good experience.

We purchased a property from Robertson Homes over a year ago. Unfortunately, our dream of enjoying our garden has turned into a frustrating nightmare. Despite numerous inquiries, we've been left in the dark with no confirmed date for when the work will finally be completed. This has caused significant inconvenience and delays.

For over a year, our garden has remained unusable. We've had to cancel appointments with landscapers and materials we ordered are stuck taking up space. The lack of communication and timescale from Robertson Homes has been incredibly disappointing, falling far short of the 5-star customer care they advertise.

We urge Robertson Homes to prioritise resolving this issue and provide us with a clear timeline for the completion of the garage water leak project so we can start work on our garden. We simply want to be able to use the garden we paid for.

We moved in to Hamilton Heights in mid October 2023. From our first meeting with Gillian, then with Russell Brett & James we have had a really positive experience. Our snag list has been dealt with quickly and the team couldn't have been more helpful. We'd have no hesitation in recommending buying at HH.

Moved into the Hamilton Heights development late December. The sales team (Gillian) were really helpful from the outset to purchase. The house itself is really nice, with a high standard of finish. As you'd expect there is some snagging, but Russell and Brett have provided excellent site aftercare as we worked through the list. Both have been professional and really friendly and accommodating.
Based on what I've experienced so far, I would recommend Robertson Homes.

Please take your time to read the bad reviews! We skimmed over them before we bought our house thinking it wouldn’t happen to us! IT DID!

We moved in our house in October 2021 and here we are still battling with Robertson Homes for snagging that was on our 7 day list! (Yes, you get 7 days from the day you get the keys to point out all snagging! Recommend if you unfortunately go down the route of purchasing that you get a professional snagger).

Customer care is utterly appalling! I cannot stress that enough! I have countless amounts of emails with no reply. Even copying in the managing director and owner makes no difference. I have gone through so much stress over these past few years trying to resolve these outstanding issues and it’s just not right or fair that I among hundreds of others have been put in this situation. They don’t care! Trust me they really don’t!

Site staff (mainly site manager who’s full of it and lies) aren’t any better.

The contractors they send out to ‘fix’ the issues have made things worse! They don’t care either.

Robertson Homes will grab your money and then boom, you’re on your own!

The site we live on has a group chat and pretty much everyone that lives here is complaining!

If you are thinking of purchasing flooring and turf from Robertson Homes to ‘save’ you the hassle before you move in, please don’t! We wish we done ours ourselves! We finally got our turf relaid last year as it was very shockingly laid initially. We are contemplating lifting up our amtico and doing it all again as there are lumps and bumps all over the place and peeling edges! Honestly just don’t!

I won’t go into all our snagging as it’s depressing and shocking but know there is a lot and it is taking a long time to resolve.

We should have taken them to the small claims court ages ago, that way we would be free from all this stress and mess!

It’s probably the biggest purchase of your life, so please think about it before you commit!

I have tried to hold off writing this review for a very long time but it’s gone too far now and I’m just so sick and tired of it all and I really don’t wish this on anyone!

Trust the bad reviews and plan for the worst should you go ahead!

Robertson Homes have won awards recently but it’s not the public that are voting for these! It’s all a fix within the building industry!

Robertson Homes want to be a 5 star builder and so will do everything they can initially to make you believe they are and get you to submit a 5 star survey before you have realised they in fact are not. Thankfully we didn’t do the survey!

A message for Robertson Homes: do not waste your time by replying to this post asking for my details and or that you are dealing with our issues making it look that way to others reading because you are doing nothing and will do nothing, hence here we are!

Would be zero if I could still on going snags 2.5years in ! Refuse to discuss compensation for my days unpaid at work for my draughty windows still ongoing which have meant larger bills ! For all my upheaval for the constant let down appointments for the constant lies etc. now have a national newspaper wanting to share my story in the hope that I can deter others buying on the next phase at wynyard and having to go through wha to have !!!!

Site visit. Got to look round our new Laurie garden room today with site manager, Russell. He was very accommodating and gave us some insightful information about the build and the site. He was approachable and communicated well. Delighted with the staff at Robertson!