Thank you for excellent service, I visit Hereford 5 or 6 times a year and generally buy a pair of shoes/boots from Robin Elt Shoes on each visit. Great fan of Reiker shoes and Heavenly Feet. Visited... See more
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I had a few issues with emails somehow not reaching me and the items not being delivered despite payment taken. However, once I got on to Rina at customer services she sorted it all out within 48 hour... See more
Company replied
Love the choice, always find a good quality and comfortable pair of boots online delivered to store that arrive within a week. Really easy ordering to delivery. Usually order a couple of pairs to try... See more
Company replied
I mistakenly ordered the incorrect size boots on line and once I realised, I called Robin elt Shoes. The person whom I spoke with was extremely helpful and, I ordered the correct size boots which arr... See more
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Company details
Written by the company
Robin Elt Shoes is one of the oldest family-run shoe retailers in the UK with over 150 years' tradition in fine footwear. We offer a wide range of classic footwear led by the finest English Shoemakers and global brands including Barker, Ecco, Rieker, Skechers, Gabor, Josef Seibel, Timberland, Riva, Cotswold, Pikolinos, Base London, and Hey Dude. We have several UK retail stores and distribute shoes, boots, outdoor and hiking footwear, wellies, sandals and slippers throughout the UK.
Contact info
7, Church Street, WR14 2AA, Malvern, United Kingdom
- 01684 573904
- info@robineltshoes.co.uk
- www.robineltshoes.co.uk
4.6
Excellent
679 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great Buy…
these shoes are simply amazing.a little on the small side tho so I recommend a size up from normal
April 30, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review. As we stock a wide variety of quality footwear, with some brands crafted in European factories, the sizes can vary ever so slightly between the brands. If you would like to try the next size up, do let us know and we can accomodate. Some brands also offer a slightly wider toe box area (g fit) for wriggle room if that is an area to consider too. We would like you to be as comfortable as possible, so do pop in one of our stores if you'd like any assistance in getting a great fit.
Super well made comfortable shoes
Te website was easy to use and the shoes arrived promptly. They are really well made, so comfortable, and I look forward to wearing them throughout the summer.
April 30, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on the ease of use of our website, quick delivery, quality of footwear, and comfort. We hope you enjoy wearing your new Summer shoes! With best wishes, Robin Elt Shoes team.
I ordered and paid for a product
I ordered and paid for a product. After two days I received a mail indicating that there had been an inventory error. Let's hope that the money is returned as swiftly to my account as it was debited.
May 7, 2024
Unprompted review
Reply from Robineltshoes
Hi there, I'm sorry to read your 1-star review and that your experience wasn't as expected with us. We have checked and our records say that you have been refunded in full. We apologise for the inconvenience on this occasion.
Excellent footwear as aleays
April 30, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review and for your continued loyalty to Robin Elt Shoes. Thank you so much.
Reply from Robineltshoes
Thank you for your excellent 5-star review and pleased that you enjoyed the service, the comfort and fashion.
Bad experience
They advertised a pair of mens shoes on a very low price I ordered the product and after few days they emailed me letting me know my order was cancelled due to no stock.
Shame.
April 28, 2024
Reply from Robineltshoes
I am sorry to read that you had a bad experience with us due to a stock error on our clearance items in one of our stores. We aim to keep our inventory accurate, however on occasion errors do occur. We apologise for the inconvenience caused.
Reply from Robineltshoes
Thank you for the fantastic 5 star review and pleased that you are happy with the service and fast delivery.
Reply from Robineltshoes
Thank you for your excellent 5-star review on our great prices, quick delivery and comfortable boots. We hope you enjoy your new boots. Best wishes, Robin Elt Shoes team.
Personal service
I am fortunate to live near a Robin Elt store. Great to be able to order online and then call in to try the shoes.
Friendly and helpful staff going the extra mile .
April 25, 2024
Reply from Robineltshoes
Thank you for your continued loyalty to our Robin Elt Shoes shop and for your excellent 5-star review. We are pleased to read that you enjoy the service of ordering online and calling into the shop to try on shoes. We look forward to seeing you again. Best wishes, Robin Elt Shoes team.
Great service from this company
Great service from this company. My order arrived in super quick time and the quality of the boots were exactly as described. Would definitely buy from here again.
April 24, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on customer service, quick delivery, quality footwear, website descriptions and ease of ordering. We hope you enjoy your new boots! Best wishes, Robin Elt Shoes team.
A fast and friendly service
The first product I ordered was unavailable due to an “inventory error”. My payment was returned promptly. My second order, made by telephone, was received less than 24 hours after making the payment. The package was in perfect condition.
April 1, 2024
Reply from Robineltshoes
Thank you for your excellent 5 star review. I am sorry to read that your first product order was unavailable. We are pleased to read that you were happy with the customer service, the speedy delivery and the packaging. We hope that you enjoy your new items.
Reply from Robineltshoes
Thank you for your excellent 5-star review on fast delivery and our packaging. We hope you enjoy your new shoes.
Reply from Robineltshoes
Thank you for your excellent 5-star review on our quality shoes, fast delivery and customer service. We hope you think of Robin Elt Shoes next time you require footwear, handbags or accessory items.
No wonder people use Amazon or other large online retailers!
I bought some slippers through their online store at a competitive price. A couple of days later I received notification the order was cancelled due to a stock error. No other explanation was provided.
April 1, 2024
Reply from Robineltshoes
Thank you for your honest feedback about your experience shopping with us. I am very sorry to read that your order was cancelled and investigating this, unfortunately this was down to an inventory error during our sale offers and we had sadly sold out of this particular style of slipper and was unable to offer an alternative of similar design and colour. We have refunded you in full and please accept our apologies for the inconvenience.
I've bought about seven pairs of shoes…
I've bought about seven pairs of shoes from them in the last four years. Excellent service. Compares very well with local shoe shops.
April 1, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review, your lovely comments and also for your continued loyalty to our shoe shops. We hope you enjoy your new shoes. Best wishes, Robin Elt Shoes Team.
Cancelled without notice
My order was cancelled (ok fully refunded) but I was not notified of this at any time. Only realised when I went to track my order.
March 31, 2024
Reply from Robineltshoes
Thank you for your review. We have investigated this and we are very sorry that the order was cancelled due to an inventory error. According to our records we emailed notifying of this, however we do apologise that this notification was not received. We have refunded the full amount to you. Please accept our apologies on this occasion.
Shoes were cancelled by Robin Elt so I…
Shoes were cancelled by Robin Elt so I didn’t get them.
March 29, 2024
Reply from Robineltshoes
Thank you for your review. I am sorry to read that the service was not as expected on this occasion. Sadly the shoes ordered were from our clearance sale and upon inspection were not of saleable quality. We hope that you accept our apologies and we have refunded you in full.
They cancelled order after I'd paid for goods.
Ordered trainers paid for them then they just cancelled my order. They refunded me but I'd have preferred the trainers
March 29, 2024
Reply from Robineltshoes
Thank you for your honest feedback about your experience shopping with us. I am very sorry to read that your order was cancelled and investigating this, unfortunately this was down to an inventory error in our stores in our Easter sale offers and we had sadly sold out of these trainers and did not have an alternative that we could offer. We have refunded you in full and please accept our apologies for the inconvenience.
My parcel was delivered with care .
March 27, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on our packaging and delivery. We hope you enjoy your new items.
Really fast delivery- excellent value
March 28, 2024
Reply from Robineltshoes
Thank you for your excellent 5-star review on our fast delivery and value for money. We hope you enjoy your new items.
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