IRINA Z What a wonderful person I managed to chat with. I explained my issues and I'm not joking,she was so quick and efficient and kind. She remained calm throughout our chat as I can sometimes... See more
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Playing, depositing, withdrawing absolutely fine. Then suddenly made bigger withdrawl of £320. Suddenly account under verification. Waited 4 days for that. For them to now refuse to pay me my winn... See more
Company replied
Amazing bingo rooms, friendly hosts, all in all a very enjoyable and fun atmosphere. They have penny games, jackpot games and most are 1tg and 2tg share winners aswell as full house winners. Really... See more
Company replied
I love Robin Hood bingo , the hosts are so friendly and they always make me feel very welcome. Also I love getting promo emails with deposit codes, free spins and alerts for jackpot games ! The fun n... See more
Company details
Information provided by various external sources
Robin is one of the Top Bingo sites in the UK, offering up the best online bingo 24/7! Tons of Bingo Games, MEGA jackpots with prizes that reach over £1,000,000!
Contact info
4.3
Excellent
272 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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i had a problem getting my free spins…
i had a problem getting my free spins bonus but adina sorted it out for me really fast.
October 12, 2024
Unprompted review
Reply from RobinHood Bingo
Hello,
We're happy to hear that you found the interaction with us an enjoyable one!
Our goal is to resolve all issues in a timely manner so we can better your experience on our site, and seeing the results is the best outcome we could've hoped for.
Thank you for the great review and for any other queries or questions you can always reach us!
We are always here to help you Susan!
Warm regards
Robin Hood Bingo Team
Love robinhood bingo you win you lose…
Love robinhood bingo you win you lose but my experience has been amazing spoke to many advisors in the team all professional and well spoken definitely recommend.
October 9, 2024
Unprompted review
Reply from RobinHood Bingo
Hello Ryan,
We wanted to take a moment to thank you for your amazing review of our website. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Robin Hood Bingo Team
pass
pass, absolutely useless, don't waste your time or money here, you won't get anything back, and they're banking on people not reading the terms n conditions
October 3, 2024
Unprompted review
Reply from RobinHood Bingo
Hello Adam,
Thank you for sharing your feedback. We regret that your experience did not meet expectations and would like to understand how we can improve.
Please feel free to share any specific concerns or suggestions so we can address them more effectively. You can contact us via our 24/7 Live Chat channel or via email at support@bgdfbrands.com
We also have contacted you privately to obtain further details. Thank you for your cooperation.
Kind regards
www.robinhoodbingo.com Team,
I had a issue with one of the…
I had a issue with one of the promotions but when contacting the support team it was resolved and I am very happy with the service provided by Alex F thank you so much
October 3, 2024
Unprompted review
Reply from RobinHood Bingo
Hello Laura,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Robin Hood Bingo, we strive to provide our players with the best possible gaming experience and the best support, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
www.robinhoodbingo.com
Been using this site for months had no…
Been using this site for months had no issues until I get a decent win now my account has been blocked
October 1, 2024
Unprompted review
Reply from RobinHood Bingo
Hi Michael,
We're sorry if your experience on our website did not meet your expectations. We regret any inconvenience you may have encountered.
As reputable operators in the industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements, and they are an essential part in maintaining a safe and fair gaming environment for all our members.
We are confident that our friendly support team is eager to assist you, and we encourage you to reach out to them on live chat or e-mail with any questions you may have regarding the documents format or type.
We are more than happy to review this further and to see If we can get the matter resolved in a timely manner. We have reached out to you privately to collect some more details.
Kind regards,
The Robin Hood Bingo Team!
Great service from madalina m
Great service from madalina m! As always goes the extra mile to help
August 29, 2024
Unprompted review
Reply from RobinHood Bingo
Hi Abby,
Thank you very much for your recent review of our customer support at Robin Hood Bingo. We are so glad to hear that your experience with us was enjoyable and that the representative went above and beyond to assist you.
Your positive feedback greatly motivates our team, and inspires us to always provide high quality support and a fun enjoyable gaming environment.
Thank you once more for your review. We hope you continue to enjoy our services and have an amazing time with us
Kindest regards,
The Robin Hood Bingo Team!
I put £600 on this site for them to…
I put £600 on this site for them to then just close my account I then asked for my money back as it’s theft I then get and email 5/6 days later to say they have put money in my account they definitely have not AVIOD they are stealing money from people
July 1, 2024
Unprompted review
Reply from RobinHood Bingo
Hi Paul,
We are really sorry to hear that your experience on our website did not meet up to your expectations. An explanation will always be provided for any type of restrictions applied.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
We want to assure you that we are committed to providing a speedy and reliable withdrawal process. And we are always providing the full scope of the situation and timeframe to manage expectations directly through our Emails sent.
We would be more than willing to review your account, therefore we have reached out to you privately for details.
Best regards,
The Robin Hood Bingo Team
What an absolute joke of a company
What an absolute joke of a company, for a start they do not pay out winnings, they’re customer service chat are extremely rude & to top it off they’re customer service team just completely ignore your emails. The best thing anyone can do is just go to another well known site as this 1 will just waste your time and won’t pay out..
UPDATE: still waiting on a reply via email from this joke of a company, I have now emailed them 3 times over a week ago and they have completely ignored me.
July 12, 2024
Unprompted review
Reply from RobinHood Bingo
Hello Simone,
We are sincerely sorry to hear about your unsatisfactory experience with our site. Your feedback is crucial to us, and we appreciate you taking the time to share your thoughts.
We are proud to say that we have been processing withdrawals seven days a week for some time now, unlike some larger sites that do not offer this service. However, we do acknowledge that our weekend service is currently operating at a reduced capacity due to some external factors beyond our control.
To ensure a secure and fair gaming environment, any verification requested is highly respected to satisfy both our internal policies and regulatory obligations. Ultimately fostering a secure and equitable gaming atmosphere for all our customers.
We would like to learn more about your specific concerns so that we can address them and ensure a better experience for all our players in the future. We've reached out to you privately to request your account details and lend a helping hand.
Warm regards,
The Robin Hood Bingo Team
worst site ever i played suits up never…
worst site ever i played suits up never won full of bots
June 24, 2024
Unprompted review
Reply from RobinHood Bingo
Hi Agnes,
We're sorry to hear that your time on our site hasn't been as pleasurable as anticipated.
It can be disheartening when luck isn't on your side with the games. Rest assured that all our games' outcomes are entirely random, to ensure fairness and impartiality.
Moreover, our website is dedicated to ensuring a secure and equitable gaming environment for all our members, which means you should not encounter any bots here.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime. We've reached out to you privately for more details.
Kind regards,
The Robin Hood Bingo Team
Madeline M was very helpful in getting…
Madeline M was very helpful in getting me a bonus I'd missed out on. I'd forgotten to add the code and luckily I got sorted quickly thanks.
June 23, 2024
Unprompted review
Reply from RobinHood Bingo
Hi Aimee,
Thank you for your amazing review!
We're so happy to hear that you had a pleasant experience with our Support team. It's always wonderful to know their hard work and dedication is acknowledged.
We hope to see you again soon here on RobinHoodBingo for more fun and exciting games and prizes! Thank you for choosing us as your gaming destination!
Kind regards,
The Robin Hood Bingo Team
Great customer service
I contacted this organisation because I had a query. Alex F was great. He found out what the issue was and got back to me in no time at all. He was great in finding the problem and the solution and was professional in the handling of my query. Keep up the good work!!!
June 2, 2024
Unprompted review
Reply from RobinHood Bingo
Hello Consumer!
Thank you for taking the time to write us such a tremendous review.
We are glad to hear that the patience and diligence of our agent had such a positive impact.
Nothing makes us happier than knowing we can provide you top notch services both in bingo games and in the assistance, we provide when issues arise.
We hope that this is one of many positive interactions you have with us, and that this year will prove to be one of the best for our ever-growing family!
Kind Regards,
The Robin Hood Bingo Team!
Great service from Madalina M
Great service from Madalina M
Thank you again l.
April 19, 2024
Unprompted review
Reply from RobinHood Bingo
Hi Steve!
Thank you greatly for your review and feedback provided!
We're delighted to hear that you've been having a great experience with us at Robin Hood Bingo.
We have a dedicated team who works hard to ensure that our players have a great time and quick assistance at anytime of the day, and your positive feedback is truly appreciated and it fuels our desire to help. It's always wonderful to hear from satisfied customers like you.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Warm Regards,
The Robin Hood Bingo Team!
Thank you for your time I really…
Thank you for your time I really appreciate it was very helpful with answering all my questions thank you
March 17, 2024
Unprompted review
Reply from RobinHood Bingo
Hi Customer,
Thank you so much for taking the time to share your review with us!
We are thrilled to hear that you enjoyed playing our slots and bingo games, we always strive to provide our players with the best possible gaming experience. Your positive feedback means a lot to us and motivates our team. We appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Kindest regards,
The Robin Hood Bingo Team!
Alina P big help
Alina P helped me straight away and sorted my issue out. Amazing and helpful
March 4, 2024
Unprompted review
Reply from RobinHood Bingo
Hello Chris,
Thank you very much for your amazing review and for taking the time to provide your feedback.
Our representative team are dedicated in providing our members with reliable assistance and quick help. We are grateful for your positive feedback and your kind words!
Thank you again for your review
Best regards,
The Robin Hood Bingo Team!
Joined this site made a withdrawal…
Joined this site made a withdrawal request on 17th Feb contracted customer online chat 4 days in a row a week later still no money back to my account company more than willing to take your money but to give you what you win seems to be a problem don't waste your money wouldn't recommend this site saport62
February 17, 2024
Unprompted review
Reply from RobinHood Bingo
Hello Shirley,
We are sorry to hear that your withdrawal experience with us did not lived up to your expectations. In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kindest regards,
The Robin Hood Bingo Team
Modelina is a friendly and…
Modelina is a friendly and lovely,person she help me all the enquiries I need and she explain very well,,I appreciate thanks
February 23, 2024
Unprompted review
Reply from RobinHood Bingo
Hello Janneth,
We wanted to take a moment to thank you for your amazing review.
We have a team who is always dedicated in providing our members with top-notch assistance and fast help, and your positive feedback is a reflection of their hard work. We are grateful for your kind words!
We hope that you'll continue to enjoy our website and that you'll have many more exciting and rewarding experiences with us in the future.
Best regards,
The Robin Hood Bingo Team!
Alina P was super helpful in a bonus…
Alina P was super helpful in a bonus query! Great site, I enjoying so far. Very fair.
February 15, 2024
Unprompted review
Reply from RobinHood Bingo
Hello Elizabeth!
Thank you very much for taking the time to share your thoughts on your recent experience playing our bonuses and games at Robin Hood Bingo. We are delighted to hear that you had a great time with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated.
Thank you again for your review, and we hope to see you back at Robin Hood Bingo soon for even more exciting games, bonuses and prizes!
Best regards,
The Robin Hood Bingo Team!
Very good 👍 perfect
January 30, 2024
Unprompted review
Reply from RobinHood Bingo
Hello Simona,
Thank you very much for your review.
We're delighted to hear that you're enjoying your experience with us at Robin Hood Bingo.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Wish you an awesome time with us.
Warmest Regards,
Robin Hood Bingo Team
Great customer service
December 31, 2023
Unprompted review
Reply from RobinHood Bingo
Hi Jo!
Thank you for your review.
We're delighted to hear that you've been having a great experience with us at Robin Hood Bingo.
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Kind Regards,
The Robin Hood Bingo Team!
AVOID AVOID AVOID this site is…
AVOID AVOID AVOID this site is shocking!!! Not only do the slots reset when you are winning but also when you enter a bonus code they get out of giving you the bonus because you did not enter the word in CAPS!!! Sheet site so don’t waste your money and hope they get shut down
August 24, 2023
Unprompted review
Reply from RobinHood Bingo
Dear Reviewer,
Thank you for taking the time to review Robin Hood Bingo. We're sorry to hear of your recent experience with us.
We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness. We are confident that our games work as they should with no technical errors. If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at support@helpbingo.com and include full details of your concerns.
Best Regards,
Loyalty Team at Robin Hood Bingo
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