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Robertsons Solicitors Reviews 

831
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, helpfulness, and clear communication throughout various legal processes. People consistently highlight the excellent service, noting the efficiency, thoroughness, and support provided, leading to smooth and stress-free experiences. Reviewers often felt well-informed and confident, appreciating the prompt responses and dedication from the team. However, some customers also noted issues with communication, including ignored call-backs and emails, and a general lack of basic courtesy and diligence. A few other people also felt that there was a lack of transparency regarding costs and services, with claims of misleading quotes and not being informed about legal aid availability upfront.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, expertise, and commitment.... See more

Service

Customers consistently note positive experiences with service, often highlighting the thoroughness,... See more

Customer service

Customers had positive experiences with customer service, often highlighting excellent communication and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and... See more

Claim

Reviewers mention ambiguous feedback about claim, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chantelle was absolutely brilliant, 7 months it took from start to finish, through no one’s fault. She kept us informed and was happy to explain anything we didn’t understand. Would highly recommend R... See more

Company replied

Rated 5 out of 5 stars

Andrew Collingbourne, Anne-Marie and Rosie were excellent in assisting me with a complex dispute with an Energy provider. After I had struggled for three years to get any sense I asked them to help.... See more

Company replied

Rated 5 out of 5 stars

I was very happy with the service I received from Natalie and wouldn’t hesitate to use Robertsons Solicitors again. It took nearly a year for the house sale to complete due to the chain collapsing wit... See more

Company replied

Rated 5 out of 5 stars

Natalie keeps you informed at all times. Nothing is too much trouble for her or Andrew. Always recommend this solicitors to friends and family. Have had many dealings with this Solicitors over the ye... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

About Robertsons Solicitors

Written by the company

Robertsons Solicitors is a leading firm with offices in Cardiff, Bristol, Barry, Swansea and Newport, providing clear, practical legal advice with a service that’s genuinely friendly, approachable and professional. We understand that choosing a solicitor can feel daunting, so we focus on making the process straightforward from the very first conversation—keeping you informed, explaining your options in plain English, and responding promptly when you need us.

We offer a broad range of legal services to support individuals and businesses, including family law, property, education, litigation, employment, and commercial property. Whether you need support during a sensitive family matter, help with a property transaction, representation in a dispute, or guidance on employment and business issues, you can expect careful attention to detail and a team committed to achieving the best possible outcome.

Our standards are backed by recognised accreditations. In family law, we hold Resolution membership and two Law Society Family Law Accreditations, reflecting our commitment to best practice and high-quality client care. For conveyancing, we hold the Law Society CQS accreditation. We’re also proud to have received two awards for best family law department, recognising the strength of our expertise and service.

Robertsons Solicitors has maintained the Lexcel Standard of Excellence since 2007, making us one of the longest-standing firms to hold this standard. If you’re looking for established solicitors known for excellent client service and trusted expertise, contact Robertsons Solicitors—our Trustpilot reviews speak for themselves.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

831 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(831)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best solicitors around

Recently used Robertsons to buy and sell a new property.
Natalie was brilliant through the whole process and kept me in the loop with everything.
I would never use another solicitors, thank you so much :).

June 30, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your lovely review. We're so pleased to hear that Natalie made the process smooth and kept you well informed throughout. We really appreciate your trust and look forward to helping you again in the future.

Rated 5 out of 5 stars

Debbie Tilling thank you

I always found Robin very helpful and kind at a very difficult time for me losing my mother

June 13, 2025
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Reply from Robertsons Solicitors

Thank you so much for your kind words. We're truly sorry for your loss, and we're glad that Robin was able to offer support and kindness during such a difficult time. Your feedback means a great deal to us.

Rated 5 out of 5 stars

A hassle free experience with the sale…

A hassle free experience with the sale of our property. Robin was always on hand and very proactive on all sides of the transaction. Wouldn’t hesitate to recommend.

June 16, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you so much for your kind words. We're delighted to hear the sale was hassle-free and that Robin provided great support throughout. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Very Professional,Friendly Solicitors

l contacted Robertsons about a fall.l was apprehensive
about making a claim.However once Andrew and Anne Marie explained procedure,l opted for "No Win No Fee". They both remained professional,sympathetic and very patient throughout. l was kept upto date and reassured through the whole process. l would highly recommend Robertsons for any Legal work

May 30, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you so much for your kind review. We're really pleased to hear that the team were able to support you through what must have been a difficult time. It's great to know you felt reassured and well-informed throughout the process. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Natalie is lovely

Natalie is lovely, takes stress in her stride and a pleasure to deal!

May 21, 2025
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Reply from Robertsons Solicitors

Thank you for your kind words. We are so glad Natalie dealt with your matter so well.

Rated 5 out of 5 stars

Professional, Responsive, and Ahead of Schedule!

I recently used Katie C as my solicitor for a house purchase, with Lisa A assisting her throughout the process, and I couldn’t be happier with the service I received. From start to finish, both Katie and Lisa were incredibly responsive, efficient, and proactive. They always replied promptly to any questions I had, no matter how small, and made sure I was kept informed at every stage.

What really stood out was how thorough they were — consistently chasing the other side for any missing information and ensuring nothing was overlooked. Thanks to their attention to detail and professionalism, the purchase was completed earlier than my requested deadline, which I truly appreciated.

I wouldn’t hesitate to recommend Katie and Lisa to anyone looking for a smooth, well-managed conveyancing experience. Thank you both for making what can be a stressful process feel straightforward and well-handled.

May 15, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your lovely review! We're so pleased Katie and Lisa made the process smooth and stress-free for you. Completing ahead of schedule is always a win – we really appreciate your recommendation!

Rated 5 out of 5 stars

A stress-free property purchase

I am extremely grateful for the outstanding service provided by Natalie, my conveyancer, and Andrew, my solicitor. Both were incredibly professional, efficient, and supportive throughout the entire conveyancing process. They kept me informed every step of the way, answered all my questions promptly, and made the complex legal procedures much easier to navigate. Their dedication and attention to detail gave me peace of mind, and I felt genuinely cared for throughout the transaction. I highly recommend their services to anyone in need of expert and reliable conveyancing assistance!

May 15, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you so much for your kind words! We're delighted to hear that Natalie and Andrew provided such outstanding support. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Very efficient and professional in…

Very efficient and professional in tackling a difficult situation. Immediate communication so that we were aware of what was going on.

April 7, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your feedback! We are so pleased we could help you through a difficult matter.

Rated 5 out of 5 stars

Absolutely Fantastic Service!

Fantastic Service!
I needed an international probate lawyer to notarize a document and was so happy to find Amy Palin. She was incredibly friendly and helpful throughout. Many thanks as well to Joanna and Sofia for their support.

May 2, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind words. We are so pleased Amy, Joanna and Sofia supported you through this matter. Should you need us again, you know where we are.

Rated 5 out of 5 stars

Conveyancing

Our conveyancing was handled very well by the Rhianne Team & Georgina Williams. They assisted as much as they could to arrange completion.

April 30, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your feedback! We're glad the Team provided great support and ensured a smooth completion.

Rated 5 out of 5 stars

A happy client

I used Robertsons solicitors to claim due to an injury at work and I cannot Thank them enough for all their hard work and dedication to achieve a successful claim on my behalf. The team of Andrew Collingbourne, Anne Marie Adams, and Matthew Stevens were professional, efficient and kept me updated. Despite being a difficult claim they used their vast knowledge to achieve compensation. I appreciate all the hard work from Andrew and his team and highly recommend their services.

May 7, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind review. We're so pleased Andrew, Anne Marie, and Matthew were able to support you through a difficult claim. Your recommendation means a great deal to us.

Rated 5 out of 5 stars

Family Solicitors

This company has been the family solicitors for many years and the service has always been excellent. A recent property sale overseen by Rhianne Mace and Georgina Williams has been the same. I would always recommend the company

April 24, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind words and continued trust. We're thrilled to hear that Rhianne Mace and Georgina Williams provided excellent service with your property sale. Your recommendation is greatly appreciated!

Rated 5 out of 5 stars

welcoming, professional and efficient

A prompt response through out the conveyancing process, welcoming, professional and efficient

April 25, 2025
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Reply from Robertsons Solicitors

Thank you for your kind words, we appreciate you taking your time to provide us with feedback.

Rated 5 out of 5 stars

Professional and responsive service


We recently worked with Robertsons Solicitors for our first home purchase, and the experience was exceptional. As first-time buyers, the process seemed daunting at first, but their team, particularly Robin Street, made everything straightforward and stress-free. Robin was incredibly responsive and approachable, addressing our queries quickly and keeping us informed every step of the way. His clear communication and proactive approach gave us complete confidence in the process. We couldn’t recommend Robertsons Solicitors enough for anyone needing a reliable and supportive conveyancer. Thank you for making our first home-buying journey so smooth!

April 17, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind words! We're thrilled to hear that Robin and the team made your first home purchase such a smooth and positive experience. It's always our aim to provide clear, supportive service, so it's lovely to know you felt confident and well looked after throughout. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Streets ahead

Where to start, with this being our first home I was concerned over how difficult and time consuming the back and forth would be between Us the mortgage company, lenders, solicitors ect but Robin Street made it incredibly easy to the point where I don't think we even needed to chase a response for an update. From speaking with friends and colleagues who've inundated me with horror stories on either purchase or remortgage process I can safely says these are... streets ahead of the rest

April 17, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for such a wonderful review! We're so pleased to hear that your first home-buying experience was smooth and stress-free. It's great to know our team, especially Robin Street, made things easy and efficient for you. We really appreciate your kind words and wish you all the best in your new home!

Rated 5 out of 5 stars

Thank you Kim and team!

Myself and my partner were first time buyers so naturally felt a bit anxious and daunted about the whole process. Kim and her team were fantastic throughout, we had regular communication and my emails were answered within the hour. Kim was great at explaining the process, what was required of us and gave regular updates throughout. We exchanged in competed within just over 2 months which was amazing! Thank you all!

April 24, 2025
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Reply from Robertsons Solicitors

Thank you so much for your lovely review! We're delighted to hear that Kim and the team helped make your first home-buying experience a smooth and reassuring one. It's great to know the regular updates and clear communication made a difference. Wishing you both all the best in your new home!

Rated 5 out of 5 stars

Job well done

Very efficient & professional service from the conveyance team who kept me informed throughout & removed the complexities of the registered title. I can't thank them enough.

March 21, 2025
Unprompted review
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Reply from Robertsons Solicitors

Delighted to hear you had such a positive experience with our conveyancing team. Thank you for the kind words – we're always here to make the process as smooth and stress-free as possible!

Rated 5 out of 5 stars

This is the second time I’ve used…

This is the second time I’ve used Robertsons solicitors
And they have been excellent
I have recently bought a property and Gemma was so professional and amazing from the beginning to the end it was so smooth and completely kept informed would highly recommend. Andrew helped me through my divorce and was extremely supportive and professional too

April 11, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your lovely review and for choosing Robertsons again. We're so pleased to hear Gemma made your property purchase smooth and that Andrew was supportive during your divorce. Your recommendation means a lot to us!

Rated 5 out of 5 stars

I recently purchased a house and…

I recently purchased a house and Robertsons were fantastic! Mollie, Ellie and Kim were so helpful and answered all my queries very quickly. As a first time buyer I wasn’t sure about the process however all communication was clear, and overall the process was very smooth. Very happy and would definitely recommend, will be using them again in the future!

March 24, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you so much for your kind review! We're delighted to hear that Mollie, Ellie, and Kim were able to assist you throughout the process and make your experience as smooth as possible. It’s great to know that, as a first-time buyer, you felt supported and well-informed. We truly appreciate your recommendation and look forward to working with you again in the future. Best wishes in your new home!

Rated 5 out of 5 stars

Great service regarding employment law

Great service, Ashling Williams and William Baird gave excellent expert advice and sorted out the paperwork without any hassle, creating no worries and leaving me feeling reassured during a difficult time. I would recommend Robertsons to anyone!

March 4, 2025
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind words! We're thrilled to hear that Ashling and Will provided you with expert advice and made the process hassle-free. It’s great to know we could offer reassurance during a challenging time. We truly appreciate your recommendation and are glad we could assist you.

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