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Robertsons Solicitors Reviews 

831
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, helpfulness, and clear communication throughout various legal processes. People consistently highlight the excellent service, noting the efficiency, thoroughness, and support provided, leading to smooth and stress-free experiences. Reviewers often felt well-informed and confident, appreciating the prompt responses and dedication from the team. However, some customers also noted issues with communication, including ignored call-backs and emails, and a general lack of basic courtesy and diligence. A few other people also felt that there was a lack of transparency regarding costs and services, with claims of misleading quotes and not being informed about legal aid availability upfront.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, expertise, and commitment.... See more

Service

Customers consistently note positive experiences with service, often highlighting the thoroughness,... See more

Customer service

Customers had positive experiences with customer service, often highlighting excellent communication and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and... See more

Claim

Reviewers mention ambiguous feedback about claim, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chantelle was absolutely brilliant, 7 months it took from start to finish, through no one’s fault. She kept us informed and was happy to explain anything we didn’t understand. Would highly recommend R... See more

Company replied

Rated 5 out of 5 stars

Andrew Collingbourne, Anne-Marie and Rosie were excellent in assisting me with a complex dispute with an Energy provider. After I had struggled for three years to get any sense I asked them to help.... See more

Company replied

Rated 5 out of 5 stars

I was very happy with the service I received from Natalie and wouldn’t hesitate to use Robertsons Solicitors again. It took nearly a year for the house sale to complete due to the chain collapsing wit... See more

Company replied

Rated 5 out of 5 stars

Natalie keeps you informed at all times. Nothing is too much trouble for her or Andrew. Always recommend this solicitors to friends and family. Have had many dealings with this Solicitors over the ye... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

About Robertsons Solicitors

Written by the company

Robertsons Solicitors is a leading firm with offices in Cardiff, Bristol, Barry, Swansea and Newport, providing clear, practical legal advice with a service that’s genuinely friendly, approachable and professional. We understand that choosing a solicitor can feel daunting, so we focus on making the process straightforward from the very first conversation—keeping you informed, explaining your options in plain English, and responding promptly when you need us.

We offer a broad range of legal services to support individuals and businesses, including family law, property, education, litigation, employment, and commercial property. Whether you need support during a sensitive family matter, help with a property transaction, representation in a dispute, or guidance on employment and business issues, you can expect careful attention to detail and a team committed to achieving the best possible outcome.

Our standards are backed by recognised accreditations. In family law, we hold Resolution membership and two Law Society Family Law Accreditations, reflecting our commitment to best practice and high-quality client care. For conveyancing, we hold the Law Society CQS accreditation. We’re also proud to have received two awards for best family law department, recognising the strength of our expertise and service.

Robertsons Solicitors has maintained the Lexcel Standard of Excellence since 2007, making us one of the longest-standing firms to hold this standard. If you’re looking for established solicitors known for excellent client service and trusted expertise, contact Robertsons Solicitors—our Trustpilot reviews speak for themselves.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

831 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(831)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

We recently had a remortgage and purchase with Rhianne and Georgina, they were extremely helpful and efficient from start to finish. Nothing was too much trouble and we were kept up to dare with the progress throughout. Id highly recommend their service. Thank you both

October 28, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you so much for your kind words! We're thrilled to hear that Rhianne and Georgina provided such helpful and efficient service. Keeping you updated and making things as smooth as possible is always our goal. We really appreciate your recommendation—thank you!

Rated 5 out of 5 stars

Fantastic experience with Robertson…

Fantastic experience with Robertson Solicitors. Kept well informed at every step of the proceedings. Achieved an amazing result and I highly recommend them, friendly and professional.

October 22, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind words! We're glad to hear you felt well-informed and are happy with the result. Your recommendation means a lot to us, and we’re always here to help.

Rated 5 out of 5 stars

Robin Street and his team were amazing - thank you!

Robin Street and his team were amazing for the purchase of my first flat. I was a little apprehensive at first because they were a good price.

They knew a lot about lease hold, and actually advised me not to purchase but supported me to do so anyway! Almost everyone else I have spoken to buying flats have seemed to have a negative and expensive experience with their solicitors but Robertsons were fabulous. I am in contact with them again on another legal issue as they were so good the first time around

October 19, 2023
Unprompted review
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Reply from Robertsons Solicitors

Thank you so much for your kind review! We're thrilled to hear that Robin and the team were able to support you through the purchase of your first flat, especially with the complexities of leasehold. We're delighted you're choosing to work with us again on another legal matter—looking forward to assisting you further! Best regards, the Robertsons Team.

Rated 5 out of 5 stars

Truly grateful

Truly grateful. As soon as the public law case kicked off, I phoned Robertsons Solicitors as advised in an emergency case as my children were removed from their mothers care. From day one, Rebecca Baker was an absolute legend. Always on the case, she did not rest until I got the outcome I wanted, not only that, she went over and above to ensure I was able to get protective orders to safeguard the family from my ex and her partner.

Always professional, punctual, and efficient, even out of hours. Honestly will never be able to thank her enough for all the support and guidance.

If you’re thinking about needing a solicitor for family proceedings, you can stop looking, just go to Robertsons.

October 19, 2024
Unprompted review
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Reply from Robertsons Solicitors

WOW! Thank you so much for taking the time to write such kind words. We are so pleased Rebecca could support you. Of course, we are always here if you ever need assistance in the future! All the best

Rated 1 out of 5 stars

Let down by poor responses

Approached Robertsons in Barry for support with a family matter. Initially felt listened to their plan of action was reassuring but quickly let down by non response to emails and phone calls after promises by them around timescales completely fake. Happy to lure you in, get the money and then do nothing. Felt let down

June 1, 2024
Unprompted review
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Reply from Robertsons Solicitors

Firstly, we are very sorry to read your review and have tried to reach out for more information. However, our records show that you are not a client of Robertsons. We also noticed that you have reviewed three law firms within the same hour on TrustPilot, all with one-star ratings and for similar reasons.

We would genuinely welcome the opportunity for you to become a client in the future, so you can experience firsthand the quality of service we provide. Thank you for taking the time to share your thoughts.

Rated 5 out of 5 stars

I had Rebecca Baker and would recommend…

I had Rebecca Baker and would recommend her to anyone in need of help with social services she’s down to earth understand and happy to advise you on things you don’t understand

January 10, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your feedback! We're delighted to hear that Rebecca made such a positive impact. Her down-to-earth approach and willingness to help are qualities we truly value. We appreciate your recommendation and are glad she could provide the support you needed!

Rated 5 out of 5 stars

Amazing service

I've have had Rebecca Baker to repersent me for few years, an will continue to use her if need be. She was very accurate honestly an direct.

September 20, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for sharing your experience! We're delighted to hear that Rebecca has been a reliable and honest representative for you over the years. It's great to know her accuracy and direct approach made a positive impact. We truly appreciate your trust.

Rated 5 out of 5 stars

Highly recommend Robinsons solicitors…

Highly recommend Robinsons solicitors specially Rebecca baker she's 1 in a million. Help and supported me though my family matter. 10/10 solicitors.

September 30, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you so much for your wonderful feedback! We're thrilled to hear that Rebecca and our team were able to support you through your family matter. Your recommendation means the world to us, and we're glad we could provide the help you needed.

Rated 5 out of 5 stars

Efficient & friendly service

I recently moved house and was really pleased with the amazing service that I had from Robin. Moving house is never easy , but he was on top of everything for me and always available to speak to if I had any concerns.
Felt very re-assured throughout the whole process.
Would definitely recommend and use again.

September 10, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind words! We're thrilled to hear that Robin made your move a smooth and reassuring experience. Moving can be stressful, so it's great to know he was there to support you every step of the way. We appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Great staff

Great staff, professional, effective and efficient. Thank you for your help!

September 23, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you so much for your kind words! It’s always our goal to provide the best service possible, and we’re glad we could assist you. Your feedback is greatly appreciated, and we’re here for you whenever you need us again!

Rated 5 out of 5 stars

Rosie was excellent!

Excellent Experience!
Trainee Solicitor Rosie-May Thompson was very professional and helpful. She handled my matter with effectiveness and efficiency, whilst also being personable to my sensitive matter.

I truly can't thank her enough

September 20, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you so much for your kind words! We're delighted to hear that Rosie provided you with such a positive experience. We strive to balance professionalism with empathy, especially in sensitive matters, and it's great to know Rosie's approach made a difference. If you need anything further, we're here to help!

Rated 5 out of 5 stars

Kim and her team were great

Kim and her team were great. Easily contactable throughout the transaction and responded quickly to emails. Always happy to answer any questions I had, which were a lot being a first time buyer!
Very reasonably priced service, thank you.

September 9, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind review! We're glad Kim and the team could assist you as a first-time buyer and keep everything smooth and responsive. Congrats on your new home!

Rated 5 out of 5 stars

Rebecca dealt with my recent house sale…

Rebecca dealt with my recent house sale and was excellent. Her professional and efficient approach greatly helped in managing my completion deadline, she made sure the process was as stress free as possible. I would highly recommend her, Thankyou!

August 5, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you so much for your kind words! We're thrilled to hear that Rebecca provided excellent service and helped make your house sale as stress-free as possible. We’ll be sure to pass along your compliments to her. Your recommendation means a lot to us! Thank you for choosing us.

Rated 5 out of 5 stars

Wonderful service and support

When our solicitor Kim Swallow went on annual leave, Kim handed over unproblematically and Becky Hoskins was fantastic: she stepped in seamlessly to provide crucial and time-urgent advice and support to my step-daughter on all sorts of awkward issues relating to the Land Registry and Help to Buy scheme. Thank you Becky and Kim! We are very grateful.

August 22, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your review! We’re pleased to hear that both Kim and Becky provided seamless and timely support. We're grateful for your trust in our team and are happy we could assist with your step-daughter's needs. Here if you need us :)

Rated 5 out of 5 stars

Went above and beyond, great service

Kimberley swallow went above and beyond to help us out with our relocation from Weymouth to Wales. She was constantly chasing the rest of the chain and always kept us up to date with everything that was going on. Highly recommend and great service. Thank you so much for everything.

August 16, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind review! We're thrilled to hear that Kim provided exceptional support during your relocation. We appreciate your recommendation and are glad we could assist with a smooth move.

Rated 5 out of 5 stars

Natalie was such a massive help in…

Natalie was such a massive help in helping with my transfer of equity. Very fast and efficient service.

August 22, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Becky, thank you for your kind words! We're thrilled to hear that Natalie provided you with such fast and efficient service during your transfer of equity. We'll be sure to pass along your compliments to her. If you need any further assistance, we're always here to help!

Rated 5 out of 5 stars

Robertsons were very helpful with all the conveyancing aspects of a recent house sale.

Robertsons were very helpful with the conveyancing of my house sale. They were great at keeping me informed of progress and chasing at the other end, when things went quiet.

August 2, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your review! We're glad we could assist with your house sale and keep you informed throughout the process. If you need anything in the future, we’re here to help!

Rated 5 out of 5 stars

5 Star Property Team!

Robertsons have just helped us with the purchase of our first property and they were fab! Communication was always prompt, everything was always actioned and the process was quicker than expected. We had issues with the other side's solicitors on numerous occasions and the girls did everything they could to push things over the line and keep our plans in place. Special thanks to Rhian Mace, Georgina Williams and Mollie Ellerman who made it possible. I would recommend the property team at Robertsons to anyone!

August 16, 2024
Unprompted review
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Reply from Robertsons Solicitors

Hi Dannielle, thank you for your kind words! We're thrilled to have helped with your first property purchase. We're glad Rhian, Georgina, and Mollie could make the process smooth, despite the challenges. Your recommendation means a lot to us—congratulations on your new home!

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