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Robertsons Solicitors Reviews 

831
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, helpfulness, and clear communication throughout various legal processes. People consistently highlight the excellent service, noting the efficiency, thoroughness, and support provided, leading to smooth and stress-free experiences. Reviewers often felt well-informed and confident, appreciating the prompt responses and dedication from the team. However, some customers also noted issues with communication, including ignored call-backs and emails, and a general lack of basic courtesy and diligence. A few other people also felt that there was a lack of transparency regarding costs and services, with claims of misleading quotes and not being informed about legal aid availability upfront.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, expertise, and commitment.... See more

Service

Customers consistently note positive experiences with service, often highlighting the thoroughness,... See more

Customer service

Customers had positive experiences with customer service, often highlighting excellent communication and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and... See more

Claim

Reviewers mention ambiguous feedback about claim, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chantelle was absolutely brilliant, 7 months it took from start to finish, through no one’s fault. She kept us informed and was happy to explain anything we didn’t understand. Would highly recommend R... See more

Company replied

Rated 5 out of 5 stars

Andrew Collingbourne, Anne-Marie and Rosie were excellent in assisting me with a complex dispute with an Energy provider. After I had struggled for three years to get any sense I asked them to help.... See more

Company replied

Rated 5 out of 5 stars

I was very happy with the service I received from Natalie and wouldn’t hesitate to use Robertsons Solicitors again. It took nearly a year for the house sale to complete due to the chain collapsing wit... See more

Company replied

Rated 5 out of 5 stars

Natalie keeps you informed at all times. Nothing is too much trouble for her or Andrew. Always recommend this solicitors to friends and family. Have had many dealings with this Solicitors over the ye... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

About Robertsons Solicitors

Written by the company

Robertsons Solicitors is a leading firm with offices in Cardiff, Bristol, Barry, Swansea and Newport, providing clear, practical legal advice with a service that’s genuinely friendly, approachable and professional. We understand that choosing a solicitor can feel daunting, so we focus on making the process straightforward from the very first conversation—keeping you informed, explaining your options in plain English, and responding promptly when you need us.

We offer a broad range of legal services to support individuals and businesses, including family law, property, education, litigation, employment, and commercial property. Whether you need support during a sensitive family matter, help with a property transaction, representation in a dispute, or guidance on employment and business issues, you can expect careful attention to detail and a team committed to achieving the best possible outcome.

Our standards are backed by recognised accreditations. In family law, we hold Resolution membership and two Law Society Family Law Accreditations, reflecting our commitment to best practice and high-quality client care. For conveyancing, we hold the Law Society CQS accreditation. We’re also proud to have received two awards for best family law department, recognising the strength of our expertise and service.

Robertsons Solicitors has maintained the Lexcel Standard of Excellence since 2007, making us one of the longest-standing firms to hold this standard. If you’re looking for established solicitors known for excellent client service and trusted expertise, contact Robertsons Solicitors—our Trustpilot reviews speak for themselves.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

831 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(831)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Robertsons represented me for the…

Robertsons represented me for the purchase of my house. They are extremely professional and have great personable staff. Thank you for your excellent service

November 22, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind words. We are so glad Andrew and his Barry team were able to assist you! If you need our assistance in the future again, please let us know!

Rated 5 out of 5 stars

Robertson's Barry represented us in a…

Robertson's Barry represented us in a sale a purchase of a residential property recently. The purchase was complicated by a land boarder issue and Robertson's went above and beyond to resolve the issue, taking on the work of another solicitor to make sure our deadline was made. Natalie especially was instrumental in the process and the move would not have happened without her.

Their communication was fantastic, keeping up up to date with the proceedings and via phone and email and always happy to receive our calls and provide advice, explanation and guidance throughout a unfamiliar process.

I would recommend to anyone. Thank you.

November 8, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your lovely feedback! We're so glad Natalie and the team could help resolve the issues and keep you informed throughout the process. Your recommendation means a lot to us, and we wish you all the best in your new home!

Rated 5 out of 5 stars

I highly recommend Robertsons…

I highly recommend Robertsons Solicitors this is the second time I have used the company for conveyancing purposes, and they are professional and helpful throughout the process. Rhianne's team over saw our sale, and with the help of Georgina, we were kept up to date throughout and completed within 2 months of our offer being accepted. Thanks for all your help !

December 13, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your fantastic review! We're delighted that Rhianne, Georgina, and the team could support you throughout the conveyancing process. It's great to hear everything went smoothly and quickly. We truly appreciate your trust in us.

Rated 5 out of 5 stars

Sale & Purchase

Rhianne & Georgina dealt with both our sale & purchase. They were both brilliant throughout the whole process, kept us in the loop with regular updates, can’t fault one single thing. Would highly recommend. Thank you both

December 2, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your wonderful feedback! We're glad to hear that Rhianne, Georgina, and the team were able to assist you through the conveyancing process. We truly appreciate your recommendation and look forward to helping you again in the future!

Rated 5 out of 5 stars

Mr Robin Street was very helpful …

Mr Robin Street was very helpful and understanding about a family matter keeping both me and my sister informed at every step and was also very easy to contact if we had anything we weren't sure about

December 11, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind feedback! We're glad to hear you had a positive experience and that you felt supported and informed throughout. We appreciate your trust in us!

Rated 5 out of 5 stars

The sale of a deceased relative’s house…

The sale of a deceased relative’s house was initiated by their equity release company so we had little say over the process. However, Robin who was dealing with this on their behalf was always happy to answer any questions we had, and always responded swiftly and courteously. It was a pleasure to have him to refer to.

December 3, 2024
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Reply from Robertsons Solicitors

Thank you for your kind words, we appreciate taking your time to leave feedback for our staff. Will ensure to pass this onto Robin, thank you!

Rated 5 out of 5 stars

Mirror Wills

The job was done quickly, efficiently and pleasantly, without any unnecessary palaver.

December 4, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for leaving a review. We are so glad it was a smooth process.

Rated 5 out of 5 stars

Kindness and respect…

I was treated with kindness and respect throughout which i was very grateful for as I was experiencing a very traumatic time personally. I was kept informed of progress, and helped with anything I was not sure about
My thanks to Robin Street for your help

December 3, 2024
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Reply from Robertsons Solicitors

We appreciate your kind words. We are pleased Robin was able to support you during this time. Thank you

Rated 5 out of 5 stars

Really supportive throughout open to…

Really supportive throughout open to questions and updates and helped to make a very unpleasant experience pleasant as much as possible.

November 28, 2024
Unprompted review
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Reply from Robertsons Solicitors

We are pleased to hear we helped during a difficult time. Here if you need us again! Thank you

Rated 5 out of 5 stars

Rebecca was absolutely amazing

Rebecca was absolutely amazing. She was in constant communication which made the whole process much easier during a difficult time. I would highly recommend Robertsons Solicitors.

November 20, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind feedback! We're delighted Rebecca could support you with clear communication during a challenging time. We appreciate your recommendation!

Rated 5 out of 5 stars

Efficient Conveyancing Service

Robertsons made the conveyancing experience easy, timely and efficient right from the start. I was kept fully informed at every stage of the process and communication was excellent. Appointments in person were kept to a minimum as most aspects of the sale were completed online. I would thoroughly recommend Robertsons for residential conveyancing.

November 22, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind review! We're so pleased to hear that your conveyancing experience with us was smooth, efficient, and well-communicated. We appreciate your recommendation and are always here to assist you in the future.

Rated 5 out of 5 stars

A highly professional company

A highly professional company. Andrew and Natalie kept us in the loop at every stage of the process in selling our property. Excellent communication.
I highly recommend this company

November 19, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your wonderful feedback! We're delighted to hear that Andrew and Natalie provided excellent communication and kept you informed throughout the process. Your recommendation means a lot to us. Thanks again!

Rated 5 out of 5 stars

Efficient and responsive.

Efficient and responsive.

I was confident throughout that Natalie was looking after my interests.

November 15, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind words. Here if you need us again!

Rated 5 out of 5 stars

Rhianne and Georgina were amazing

Rhianne and Georgina were amazing, Rhianne made a very difficult sale possible by being well informed and happy to explain everything in such a way that it was easy to understand to enable me to pass this information to the estate agent without any issues
Thanks for all your help

November 14, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind words! We're so pleased to hear that Rhianne and Georgina provided such excellent service. We truly appreciate your feedback and are grateful for the opportunity to assist you. Thanks again!

Rated 5 out of 5 stars

Leasehold purchase in Cardiff

We have again received excellent service from Robertsons Solicitors and, in particular, from Rhianne Mace and Georgina Williams, during the purchase of an Apartment in Cardiff. Rhianne and Georgina kept us regularly updated on the progress of the purchase and clearly were well versed with the complications of buying a leasehold property. Many thanks.

November 8, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind feedback! We're thrilled Rhianne and Georgina provided excellent service and kept you updated throughout your leasehold purchase. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Fabulous team!

From the get go of my case Andrew Collingbourne, Anne Marie Adams, and Matthew Stevens were fantastically supportive, understanding and most of all thorough.
Extremely professional with compassion throughout what is an extremely stressful time.
I felt heard and understood, that what I had been through was real and deserving of compensation.
From the start I was informed how long my claim could take and the steps going forwards.
The team regularly kept in contact with me with information and updates, explaining every detail and how they would proceed this was kept understandable for myself.

I cannot thank all members of the team enough, to be compensated for an injury at work that could have been avoided and to be heard by people that have the ability to make a difference has really been a journey from an awful situation into something that will be much more comfortable.

Thank you again!

Would highly recommend.

November 5, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your wonderful feedback! We’re so glad Andrew, Anne Marie, and Matthew could support you throughout your claim. It’s great to know we made a positive difference during a difficult time. Wishing you all the best going forward!

Rated 5 out of 5 stars

Amazing Service

I am so happy with the service I received from Rhianne and Georgina. They went above and beyond to for house sale and purchase. Always happy to help and very quick response times. Will be using again definitely

October 29, 2024
Unprompted review
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Reply from Robertsons Solicitors

Moving house can be super stressful so we are glad Rhianne and Georgia helped you in the process. Thank you for your kind words!

Rated 5 out of 5 stars

I’ve used Robertsons Solicitors several…

I’ve used Robertsons Solicitors several times, for both purchasing and selling property. They are exceptionally professional and on the ball with any issues that may arise.
On my last sale the buyers solicitor was an absolute nightmare, Natalie was so patient. The sale should have only taken approximately 8 weeks, but took 8 months too complete. Natalie constantly chased the buyers solicitor, and did what was needed to complete the sale before the buyers mortgage offer expired.
I thank Robertsons for the great service they never fail to provide, and in particular, a huge thank you to Natalie Wride.
I would highly recommend Robertsons services

October 18, 2024
Unprompted review
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Reply from Robertsons Solicitors

WOW! Thank you so much for leaving this review. We will be sure to pass this onto Natalie. We are here if you ever need us in the future. Thanks for putting your trust in us!

Rated 5 out of 5 stars

Excellent all round.

Excellent communications, always able to speak to the person in charge, and their service is proactive. The staff are very personable. This is the third time we have used Robertsons (Barry).

October 31, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your kind words! We appreciate you taking the time to write this review. We are here again if you need us!

Rated 5 out of 5 stars

Fantastic experience

I had a really fantastic experience working with Natalie at Robertsons Solicitors. She was recommended to me by a work colleague and I couldn't have wished for a smoother process. Natalie was super professional, always quick to respond and took away all the stressful elements. Thank you!

October 28, 2024
Unprompted review
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Reply from Robertsons Solicitors

Thank you for your wonderful review! We're delighted that Natalie made the process smooth and stress-free for you. It’s fantastic to know her professionalism and quick responses made such a positive impact. We’ll be sure to pass along your kind words to Natalie!

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