Roche Bobois - London - Hampstead 2 Reviews 

38
TrustScore 4.5 out of 5

4.5

Finchley Road 321-339, NW3 6EP London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had an excellent experience buying a sofa thanks to Federica! She was very inviting and friendly but also professional, knowledgeable, and genuinely helpful without being pushy. She took the... See more

Company replied

Rated 5 out of 5 stars

Jeremy (Finchley Road) was excellent and gave us superb advice on the sofas that we were looking to purchase. We’re very happy with the level of service we received and would highly recommend Roche B... See more

Company replied

Rated 5 out of 5 stars

There's no need to talk about the design, but the service is exceptional.

Company replied

Rated 5 out of 5 stars

I’m have been your client in the past when creating my new home in Hampsted in 80 th… after downsizing I bought one important piece and some chairs …..very recently I called on your store that is movi... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Outdoor Furniture Store

Written by the company

French editor and international leader in high end furniture. Furniture and designer sofas, lighting, and decorative accessories. Customised services.


Contact info

  • Finchley Road 321-339, NW3 6EP, London, England, United Kingdom

  • +44 207 3178828

4.5

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.5

All reviews

(38)

1,491 reviews in the last 12 months

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Rated 3 out of 5 stars

Too busy to follow through


We visited the store one Sunday to see the relocation sale. I had requested some shipping information and provided my contact details but never heard back.

July 28, 2025
Roche Bobois - London - Hampstead 2 logo

Reply from Roche Bobois - London - Hampstead 2

Dear Poonam, thank you for visiting us during our Relocation Sale at our Hampstead showroom. We're very sorry to hear that you did not receive the shipping information you requested.
A member of our team will be in touch with you shortly. Please accept our apologies for the inconvenience, and thank you for your patience.

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars
Roche Bobois - London - Hampstead 2 logo

Reply from Roche Bobois - London - Hampstead 2

Dear Raissa, we are so happy to hear of your enjoyable experience at our Hampstead showroom. We take pride in our customer service and appreciate your feedback.

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Great costumer service!

Great costumer service!

July 10, 2025
Roche Bobois - London - Hampstead 2 logo

Reply from Roche Bobois - London - Hampstead 2

Dear Gabriela, thank you for your feedback on our Hampstead showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

July 21, 2025
Roche Bobois - London - Hampstead 2 logo

Reply from Roche Bobois - London - Hampstead 2

Dear Juliette, thank you for your feedback on our Hampstead showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!

Sincerely, Roche Bobois Management Team.

Rated 4 out of 5 stars

store closing so bought from stock and…

store closing so bought from stock and after 2 weeks I am still waiting to hear from them about delivery

June 17, 2025
Roche Bobois - London - Hampstead 2 logo

Reply from Roche Bobois - London - Hampstead 2

Hello, thank you for your comments about our showroom in Hampstead. We are sorry that you are still waiting for delivery. We appreciate your purchase during the Relocation Sale and will investigate the delay immediately. Thank you for your patience.

Sincerely, the management team of Roche Bobois.

Rated 5 out of 5 stars

I am very happy with the service from…

I am very happy with the service from Roche Bobois, Jeremy is super helpful

June 19, 2025
Roche Bobois - London - Hampstead 2 logo

Reply from Roche Bobois - London - Hampstead 2


Dear Nancy, thank you for your feedback on our Hampstead showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

I had an excellent experience buying a…

I had an excellent experience buying a sofa thanks to Federica! She was very inviting and friendly but also professional, knowledgeable, and genuinely helpful without being pushy.

She took the time to understand what I was looking for—style, comfort, and budget—and guided me through the options. I never felt rushed or pressured, and I truly appreciated the patience and attention to detail.

The sofa I ended up with is exactly what I wanted, and the whole process was smooth and stress-free. We are very happy with the service so far!

Highly recommended!

June 4, 2025
Roche Bobois - London - Hampstead 2 logo

Reply from Roche Bobois - London - Hampstead 2

Dear Natalie, we are pleased to hear of your visit to our Hampstead showroom and that Federica was able to meet all of your expectations! Thank you for shopping at Roche Bobois.

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

topnotch quality

topnotch quality, friendly staff 👍👌

March 17, 2025
Roche Bobois - London - Hampstead 2 logo

Reply from Roche Bobois - London - Hampstead 2

Dear George, thank you for your feedback on our Hampstead showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Men very helpful and competent

Men very helpful and competent

February 14, 2025
Roche Bobois - London - Hampstead 2 logo

Reply from Roche Bobois - London - Hampstead 2

Hello, thank you for your feedback on our Hampstead showroom. We are so happy you enjoyed your experience and look forward to seeing you again soon!

Sincerely, Roche Bobois Management Team.

Rated 5 out of 5 stars

Great experience

We were assisted by a very helpful person and the whole experience of choice our sofa was very smooth and straight forward

January 24, 2025
Rated 5 out of 5 stars

Welcoming showroom

The atmosphere in the showroom was very welcoming, without feeling intrusive. Fathy was helpful, polite and friendly.

The showroom is beautifully laid out and showcases the furniture well.

January 14, 2025

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