What was meant to be a trip to the tip to get rid of old furniture turned into visiting the showroom and purchasing two of the most amazing arm chairs…. Laid looked after us amazingly ensuring we got... See more
Company replied
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High quality of goods, and variety of goods. We managed to see eight different types of bar stools in one go. It helped us make decision very quickly. The sales person, Lais, was very good in commu... See more
Company replied
Amazing help and service. Both Carl and Lisa were superb in their attitude, their help in choosing the type of sofa, colours, measurements and listening to our requirements. We do have particular nee... See more
Company replied
A beautiful showroom with the service to match. We had a lovely experience with the team here, they guided us through every design aspect, and even created 3D drawings for us on the spot. Amazing serv... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Manufacturer
- Home Goods Store
- Living Room Furniture Store
- Outdoor Furniture Store
Written by the company
French editor and international leader in high end furniture. Furniture and designer sofas, lighting, and decorative accessories. Customised services.
Contact info
Smugglers Way, SW18, London, England, United Kingdom
- +44 208 8749818
4.5
Excellent
26 reviews
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'High end' design does not mean high-end quality...
We purchased the NEPHTIS dining table originally in 2015 and it broke width-wise right down the middle approx 1 year later. Although we were shocked, we assumed this was a bizarre one-off and paid Roche Bobois to have the tabletop replaced but several years later the tabletop broke again in exactly the same way. Now we are suspicious that the design is at fault. We had a structural engineer look at the design and he concluded that there are critical flaws in the design as well as materials used. Roche Bobois customer service on the other hand claims it is simply 'wear and tear' and they are completely unconcerned by it. So if you are buying the table just to look at, you should be okay. But if you expect it to hold dinner plates on a nightly basis, you'll need to assume the shelf life of this table to be 1-7 years max and at that point, it has clearly suffered wear and tear whereupon Roche Bobois would expect it to collapse, possibly catastrophically, but nonetheless, all to be expected of a Roche Bobois dining table.
February 10, 2025
Unprompted review
Reply from Roche Bobois - London - Wandsworth
Thank you for taking the time to give us your opinion, to which we pay the utmost attention.
All our materials are selected with the utmost care in order to provide you with quality products. We are sorry for the experience you describe, we are in contact to find the best solution.
Yours sincerely,
Excellent customer care!!!
Having visited several of their showrooms with varying degrees of assistance, Carl and Theo went above and beyond to make sure we got the right sofa in the correct configuration and more importantly, in the right colour. This is not our first time buying from RB but we will certainly make the Wandsworth store our go to destination when buying again.
February 4, 2025
Excellent customer service and beautiful furniture
Very helpful and proactive staff at the Wandsworth showroom. Following my enquiry about a piece I had seen in one of their brochures and not available to view in their showroom, they arranged to have one brought there within a week for me to view and to be able to take advantage of a January discount.
January 18, 2025
Unhappy with post-sales service
Unhappy with post-sales service. Still not received a delivery date. Went silent after closing sale. Very disappointed.
January 14, 2025
Reply from Roche Bobois - London - Wandsworth
Thank you for taking the time to give us your opinion, to which we pay the utmost attention.
We have checked with our workshop and rest assured that your order is on schedule to arrive as originally agreed.
Good range of items and great in store team
The team in the store led by the store manager Carl and supported by Federica is a helpful, polite and attentive team. I have bought items from this store a couple of times and I will definitely be going back there again.
January 14, 2025
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