Rocks & Co. Reviews 

Beautiful jewellery, great quality, great prices, fast delivery.

Fabulous from start to finish. Delivery from Germany to UK within the estimated 5-7 days. Returns and refunds dealt with efficiently, no quibble. Prices for all tastes. Beautiful Jewelry. Thank you.

Terrible service. The ring was broken in 3 hours.

I purchased a diamond and gold necklace. As a 21st birthday present for my daughter and It is stunning. Incredibly value for money. exquisite diamonds that are super sparkly

Excellent fast service. I was most impressed

I have purchased rings from rocks many times just love the products and ease of service

Excellent all round, a GREAT shame you have moved to a German broadcast, have completely ruined your programme. You need to do something special to get us to buy again. Don't view it anymore, UK.

Good selection of jewelery for all level of budget.

Simple to use and I have done many times now, and will use again. Thanks

This is really a review for the German company Juwelo, as Rocks and Co. are simply the English-speaking service branch of that company.

First, on the positive side, everything I've had from them has been top notch, and sent quickly, unless it was in creation, and even then it was sent quickly for a custom-made item. Slightly more expensive than their chief competitor in the UK, Gemporia, but I would expect that, as the quality of the stones - the colour saturation, clarity, cut - is superior, as is the metalwork - better made, more generous metal weights. I've had some Ethiopian emerald rings from them that are stunning, as well as an unheated Padparadcha sapphire ring; the SI diamond pieces made for me in creation are gorgeous pieces that will last forever; and the Cavill silver pieces I've had are also very good.

But on the negative side, I've never before encountered a company that makes it so hard to buy anything from them! You have a window of about 5 seconds in which to buy anything if you're bidding on an auction, and the pieces unsold at auction go on to a 'Past Auctions' page - but there is no indication there of the remaining stock, nor of the remaining sizes, nor can you buy directly from the page. The phone generally isn't answered, so you have to email the company in order to buy anything; and, while they reply reasonably quickly, there is no way of knowing whether you've missed out on something in the intervening time, plus all this is very, very time-consuming. You have to check in to the website all day if you want to find something in particular, and watch the entire show of a stone for an hour or more if you want to bid. I honestly don't have that sort of time to devote to shopping. In addition, they have stopped broadcasting from Sky, which means the show is accessible only from the website. It really seems like they want to make obtaining any of their jewellery as difficult for the consumer as they possibly can, so I have pretty much gone back to Gemporia, though I'm being very picky about what I buy from them; their site and buying procedures are professionally streamlined, and, while Juwelo's products are made with the utmost professionalism, something has gone very wrong with the way they are selling into the UK market, and possibly also the German one.

Juwelo clearly hold an enormous amount of stock but only a tiny fraction of this stock is listed on the website for immediate purchase; this seems like a squandered opportunity to me. They could solve most of their problems by simply getting almost of the stock they hold on to the website for purchase, though not at the inflated prices they are currently asking; they could make up for the reduced margins by selling a great many more pieces than they must be doing at present.

I hope Juwelo take these points on board, because it seems a shame to be putting so much time and money into the design and manufacture of jewellery, only for a good percentage of that jewellery to be sitting around unsold.

The whole purchasing experience, of the ring, was a complete pleasure.

I have spent many thousands of pounds with Rocks and co and now I can't even get through to the phone line. Every time you press 1 to bid you get cut off!!!! Not the sort of service you would expect when trying to buy high end jeweller Fiona Brown

not happy with the show now the presenters dont speak english dont understand what they are saying to much silver shows

Wonderful company, first class service here in UK and Germany. Never had any problems, neither with returning and refunding nor with ordering by email long after close of sale. Always bought beautiful items, treasures in my box. I can recommend Rocksandco as well as Juwelo, their German sister company. I spent a lot of needle money with them.What a difference to TJC - read my reports on them, disgusting.

Easy to use site, full of information
Easy checkout and tracking info sent
Excellent service

I bought ringin April have April may . Stunning ring . Only had it on 4 times stone fell out. But would highly recommend to any one . Miss m innes

Very good service and quality product at a good price.

Rocks and Co used to be my favourite television programme but then they moved to Germany. It seems the UK customers don't matter anymore. We lost all our lovely English presenters and their friendly chat and Toby Cavill left the management team, it was all downhill after that, customer service is not friendly and I have even been ignored. I have spent many thousands with Rocks and Co but now my diamonds and other jewellery come from TJC.

The earrings were very pretty and value for money. They were sent quickly
and I was delighted with the service.