Romans - Swindon Reviews 

133
TrustScore 4.5 out of 5

4.5

Aiken Road 27, SN25 1UH Swindon, England, GB


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Rated 1 out of 5 stars

I rented with Romans once and never will again. They were nice and helpful to get me moved in then when I moved out tried to scam me out of my deposit with made up cleaning fees. They were r... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing! We cannot wait to live many happy y... See more

Company replied

Rated 5 out of 5 stars

We have used Romans, formerly Dewhurst, since buying our rental property 8 years ago. In that time Christine Lancaster has excelled in looking after ourselves and our tenants with efficiency, court... See more

Rated 5 out of 5 stars

Jade has made what could have been a difficult rental period so much easier to handle and we are very impressed with her forward thinking and enthusiasm. Always felt she had my best interest at heart... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Swindon

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • Aiken Road 27, SN25 1UH, Swindon, England, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.5

Excellent

TrustScore 4.5 out of 5

133 reviews

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Typically replies within 1 week

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4.5

All reviews

(133)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Romans swindon branch tawhill excellent…

Romans swindon branch tawhill excellent everything was handled with professionalism the staff are very friendly and we where made welcome would recommend to all thank you Romans
David hardaker

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

I'm personally really happy with the…

I'm personally really happy with the Romans Letting and Sales Team during and after sales support after active contacts had expired. Also on behalf of my late parents, who were always very happy with their Letting and management services.
Thank you, a special mention to Christine for all her help with the estate of my late parents. Regards Robbie Emmett

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

is very good service and fast response.

i had deal with a brunch of Swindon for nearly 7 years it is was a great experience with all of the team and especially Christine she was a brilliant and very helpful so Iam going to say thank you very much for all the roman teams in Swindon for all kind of helps and the great services.

September 10, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear M Mohammad

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Brilliant service from Katie Page from…

Brilliant service from Katie Page from Swindon branch, she did everything she could to help me on my renting process ,Katie was very professional and helpful and all got sorted very quickly.
Thank you Katie for all the help much Appreciated.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Christine…

Brilliant service from Christine Lancaster from Swindon branch,she did everything she could for me sorting the problem that I had with the rent,Christine was very professional and helpful and all got sorted very quickly.
Thank you Christine for all the help much Appreciated.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Hi,

Thank you Catherine McN and Jordan R for your wonderful job, for making sure everything was going as it has to, for following my case all the working days from morning until evening with a lot of perseverance/persistence.

Only with your help everything became achievable and had a successful result in time.

Thank you Romans.

August 25, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear B All

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

"Highly impressed with Romans

"Highly impressed with Romans! Their dedication to finding clienta a home for was evident throughout the process. Attentive, friendly, and professional service. Couldn't be happier!"

August 24, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Namonda Muyunda

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very good service

We viewed a property to rent through Roman's, the agent was very knowledgeable and professional, at the same time being very approachable and friendly. We applied for the house and the service has been very quick and easy to navigate online

August 15, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Jayne Hardaker

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, was able to apply for and get a house within 2 weeks. no hassle with process, very friendly and knowledgeable staff. Great communication all round. would recommend

August 18, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Pelumi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Really disappointed in the Swindon (Taw…

Really disappointed in the Swindon (Taw Hill) branch. Not only did I feel as though they didn’t really care about anything (since they took over from Dewhurst). I’ve just had to deal with an issue that nearly caused a problem with my credit file. They notified Thames Water that we had moved in to the property we just moved out from! And I started to receive outstanding bills from Thames Water!! Luckily I know someone who helped me sort it.

August 2, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Joe Botwright,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Smooth Home finding and movement

I had searched for property that was available within 2 weeks , team helped me with all the process and made it look very easy. The updates were provided on timely manner and complete transparency for on going process
Thankful for seamless process and would definitely recommend services offered by Romans!!

July 31, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Archana Watharkar

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I have had no issue with romans if I…

I have had no issue with romans if I have a problem it’s always delt with on time .
Christine has been amazing can’t fault her in her role that she does .
Thanks Karina . X

July 26, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Karina Galati

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service for property management

I have had a property managed by Romans (previously Dewhurst) for 12 years. I have worked with many people, currently Christine Lancaster, all who have been exemplary and professional. I have been kept in the loop at all times and been offered sound and practical advice. Definitely would recommend as a property management agency.

July 14, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Zoe

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

First time letting through Romans

This is my first time of renting a property from Romans and have been dealing with Katie and Naomi.

Katie and Naomi have been really helpful through the journey of renting my new property as they make sure I get an on time response to any of my queries, I would recommend them any day any time.

July 10, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Abdul Olajide

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Exemplary Service from Romans in Swindon

We have used Romans, formerly Dewhurst, since buying our rental property 8 years ago. In that time Christine Lancaster has excelled in looking after ourselves and our tenants with efficiency, courtesy and empathy.
Dealing with and resolving any issues that arise.
We are not residents in Swindon so having this reassurance that our property is well managed is vital.
Thank you Christine Lancaster and keep up the good work. You are an asset to Romans Lettings in Swindon.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful and professional!

Very helpful and professional!

Katie Page was an incredible help in my journey to finding a rental property. She was very professional, friendly and responsive when helping me with my inquiries.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

I met Christine Lancaster since January 2020 I rented this property, she is a wonderful property manager to me. Anytime I needed something to be fixed in the house she didn't hesitate to get it solved.
English is not my first language so sometimes I find it a bit difficult to explain my needs but she'll be patient and polite untill she gets what I meant.

July 4, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Nana Owusuwaa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Katie's assistance left a deep impression on me

I would like to take a moment to express my sincere appreciation for the exceptional assistance provided by Katie Page during my recent lease application process. I encountered some challenging issues that I believe few people have ever faced in this process, but Katie's unwavering patience and attention to detail were truly remarkable.

I am grateful for the exceptional assistance provided by Katie Page during my rental process. She demonstrated remarkable patience in resolving the issues I encountered, and did so with empathy and kindness. I believe she is an outstanding representative and deserving of recognition.

June 30, 2023
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear William Chau

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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